I have been getting Little Caesars for years. This time I placed a big order for Hartland football. I came in and asked to use the bathroom, I was told it was for employees only so I asked the manager if they could make an exception as it is an emergency. The managers name was Jesse and she wouldn’t even let me finish my sentence without cutting me off and just kept saying ‘employees only’. I tried to explain it was an emergency. I do have health issues and a card that says it’s an emergency and again the manager was very rude. Horrible customer service. She even laughed at me. You need to get rid of Jesse, horrible manager, zero customer service skills. I understand there are rules but there is also exceptions to rules. Especially with the amount of money I have spent there. I will never go here again. I would NOT recommend.
Atmosphere: 1
Food: 4
Service: 1
D
This place used to be my favorite location but it's really gone downhill. You can't even get packets of seasoning or red pepper now. You can however buy big shakers for several dollars each which you'd have to carry around to use unless you're going home. Today my pizza was partially folded over and undercooked though I requested well done. The dough is super thick too which is odd.
Atmosphere: 2
Food: 2
Service: 2
geoffrey sparr
Gotta wait 15 minutes for a hot and ready lol
GOD n COUNTRY
Love the food, but the customer service is a little lazy. It's like people want a job, but don't really want to do it. If you call between 10:30 & 11 a.m., they might answer the phone.
Atmosphere: 5
Food: 4
Service: 3
Robert Van Vaerenbergh
Best pizza from any Little Ceasars , they do a great job on portions and flavor!
Food: 5
Service: 5
Benjamin Nolte
Hot and ready.... Not so much, three times I've come in there and each time (Wednesdays 6pm) there is a 20+ minute wait. Hartland doesn't lack pizza or chicken options, I'll go elsewhere.
Service: 1
Nicasio Schaar
Quick and easy
Atmosphere: 5
Food: 5
Service: 5
william minier jr.
This is one of the better Little Caesars around, it is the one I go to over the other 3 close locations
Atmosphere: 5
Food: 5
Service: 5
Mike Krchmar
Best little Caesars in the area
Food: 3
Service: 4
Eric Parrish
I'm not happy at all... I order online, everything goes great. I get to the checkout, and of course it puts a tip amount in front of you. I like to use cash for a tip, so I select pay in store.
Everything still going great. I pay the bill and hand the employee cash tip.
He states he can't take it. I joked and said it's your problem...lol. I found it on the floor and I can't take it back.
He states he will get fired if he takes it, and will be forced to put it in the till?
So I asked why I can tip online, but not in person?
He said it's simple, we don't get those tips....
Do you know how many times I have tipped online, any THE EMPLOYEES DO NOT GET THOSE TIPS !!!!
I almost never, never, never give bad reviews. I just don't return....
But this is WRONG ! They are STEALING the tips ! I'm pissed 😡
The kids working up there hussle. The service was great. Fast, accurate, and tasty. Everything for 5 stars. I have no issue with the food, or service.
As a business owner, I'm shocked. How do you even get away with that? And if it is legal (something tells me it is) How can you do that to the people that are the reason that location is in business?
I do not support that at all, and for that reason I won't be back. Just sad...
Not hot, not ready. No pizzas cooked and ready for sale when I arrived, I was told that I would have to wait 15-20 minutes and there wasn't even a single other customer in the place, no line or anything. Personally I'm not waiting around for that long, they should at least have some pizzas cooked in anticipation of customers. Hot and ready means hot and ready in 15-20 minutes at this place apparently.
Atmosphere: 1
Food: 1
Service: 1
Colby Spisz
Ordered online, I come in and am told food is not ready yet. I wait for 20 minutes before I have to walk up and ask again. Long blonde hair kid saying pretty gross things and just wasting my time.
Atmosphere: 1
Food: 4
Service: 1
Michael
Its always obvious when a Caesars is owned by corporate and not independently owned. Corporate stores are dirtier, service is worse, the hours vary and the product is old and tired.
This is a corporate store for sure
jkagen69
The service is always great and we have never gotten a cold or old pizza from them ever.... Always have fresh Hot And Ready pizza ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 Cheese and Herb Crazy Puffs, Crazy Bread, Custom Thin Crust, Ultimate Supreme, 5 Meat Feast, Hula Hawaiian, Custom Round Pizza, Custom Detroit-Style Deep Dish
Jenny Higgins
PIZZA was very hot and fresh tonight..Very good customer service.
I have been getting Little Caesars for years. This time I placed a big order for Hartland football. I came in and asked to use the bathroom, I was told it was for employees only so I asked the manager if they could make an exception as it is an emergency. The managers name was Jesse and she wouldn’t even let me finish my sentence without cutting me off and just kept saying ‘employees only’. I tried to explain it was an emergency. I do have health issues and a card that says it’s an emergency and again the manager was very rude. Horrible customer service. She even laughed at me. You need to get rid of Jesse, horrible manager, zero customer service skills. I understand there are rules but there is also exceptions to rules. Especially with the amount of money I have spent there. I will never go here again. I would NOT recommend.
Atmosphere: 1
Food: 4
Service: 1
This place used to be my favorite location but it's really gone downhill. You can't even get packets of seasoning or red pepper now. You can however buy big shakers for several dollars each which you'd have to carry around to use unless you're going home. Today my pizza was partially folded over and undercooked though I requested well done. The dough is super thick too which is odd.
Atmosphere: 2
Food: 2
Service: 2
Gotta wait 15 minutes for a hot and ready lol
Love the food, but the customer service is a little lazy.
It's like people want a job, but don't really want to do it.
If you call between 10:30 & 11 a.m., they might answer the phone.
Atmosphere: 5
Food: 4
Service: 3
Best pizza from any Little Ceasars , they do a great job on portions and flavor!
Food: 5
Service: 5
Hot and ready.... Not so much, three times I've come in there and each time (Wednesdays 6pm) there is a 20+ minute wait. Hartland doesn't lack pizza or chicken options, I'll go elsewhere.
Service: 1
Quick and easy
Atmosphere: 5
Food: 5
Service: 5
This is one of the better Little Caesars around, it is the one I go to over the other 3 close locations
Atmosphere: 5
Food: 5
Service: 5
Best little Caesars in the area
Food: 3
Service: 4
I'm not happy at all... I order online, everything goes great. I get to the checkout, and of course it puts a tip amount in front of you. I like to use cash for a tip, so I select pay in store.
Everything still going great. I pay the bill and hand the employee cash tip.
He states he can't take it. I joked and said it's your problem...lol. I found it on the floor and I can't take it back.
He states he will get fired if he takes it, and will be forced to put it in the till?
So I asked why I can tip online, but not in person?
He said it's simple, we don't get those tips....
Do you know how many times I have tipped online, any THE EMPLOYEES DO NOT GET THOSE TIPS !!!!
I almost never, never, never give bad reviews. I just don't return....
But this is WRONG ! They are STEALING the tips ! I'm pissed 😡
The kids working up there hussle. The service was great. Fast, accurate, and tasty. Everything for 5 stars. I have no issue with the food, or service.
As a business owner, I'm shocked. How do you even get away with that? And if it is legal (something tells me it is) How can you do that to the people that are the reason that location is in business?
I do not support that at all, and for that reason I won't be back. Just sad...
Atmosphere: 1
Food: 5
Service: 5
Restaurantji Recommends
Not hot, not ready. No pizzas cooked and ready for sale when I arrived, I was told that I would have to wait 15-20 minutes and there wasn't even a single other customer in the place, no line or anything. Personally I'm not waiting around for that long, they should at least have some pizzas cooked in anticipation of customers. Hot and ready means hot and ready in 15-20 minutes at this place apparently.
Atmosphere: 1
Food: 1
Service: 1
Ordered online, I come in and am told food is not ready yet. I wait for 20 minutes before I have to walk up and ask again. Long blonde hair kid saying pretty gross things and just wasting my time.
Atmosphere: 1
Food: 4
Service: 1
Its always obvious when a Caesars is owned by corporate and not independently owned. Corporate stores are dirtier, service is worse, the hours vary and the product is old and tired.
This is a corporate store for sure
The service is always great and we have never gotten a cold or old pizza from them ever.... Always have fresh Hot And Ready pizza ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 Cheese and Herb Crazy Puffs, Crazy Bread, Custom Thin Crust, Ultimate Supreme, 5 Meat Feast, Hula Hawaiian, Custom Round Pizza, Custom Detroit-Style Deep Dish
PIZZA was very hot and fresh tonight..Very good customer service.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Crazy Bread, Custom Round Pizza
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