Don't order delivery through their online app. If you have an issue and you call the number provided (the Hartland location), the associate will tell you it's doordash's fault, call them. The associate will then hang up on you when you try to explain that you don't have a doordash account and you're calling the number provided.I called back 8 more times after being hung up on, they screened my call but eventually answered. I simply asked for the associates name to file a complaint and was told that policy dictates not giving out other employees information. I requested a manager, heard her asking someone inthe room who told her no. They told me there was no MOD and if I wanted to fix this I could pick up my own food its not their fault. This associate wouldn't give me her name either. Tropical Smoothie's site doesn't enable me to find a solution or get a refund either. Don't ever order through their App.
Service: 1
Morgan B.
If I could leave 0 stars I would. Absolutely awful service with a manager who seems to hate where they work... I would not go to this place EVER! Rude to fellow employees of the plaza and LIES about things happening in said plaza! The smoothies are always super melted even, when you order &pick up at the same time. I would definitely go to other locations farther away before coming here....
ProjectRubberBand
Good smoothie place. They have many kinds of smoothies here. If you are vegan or vegetarian this is a good place to go. The smoothies are easily customizable. I would give this smoothie place a 8 out of 10
Atmosphere: 5
Food: 5
Service: 5
Brenden Marsden
Great customer service, and my food and smoothie was out right after my order was completed
Kristina Masters
This location has potentially the worst customer service I have ever experienced! My sons sandwich was burnt and not palatable, when I asked if they could remake it, I was told no but that I could purchase a new sandwich. The manager was extremely rude, passive, aggressive, and we will not be back to this location. Very disappointed, since this was a place that we frequented often.
Amy M
Always fast and super friendly, even when I have a huge order! Thanks!!
Rae Sann
I was picking up my order yesterday, 5/8/23, after a very long & stressful work day. I went to grab my bag from the pickup area, thinking I could clear the BLUEBERRY smoothie. Nope! Sploosh!!, ALL over the floor. It was about 3pm, & I didn't get their names, but the 2 young ladies & the young gentleman working at the Hartland location wereAWESOME! I felt horrible making a mess, splashing blueberry smoothie on a fellow patron's white shoes, but the patron had an amazing attitude as well. Thank you for making this clumsy old lady feel just a little better yesterday!
Taylor G
They are awesome, and the food and smoothies are made to perfection!
Yes, the last two times I’ve been to tropical smoothie in two different towns. Both places told me they no longer carry the plant-based chicken. I’m very disappointed by that. It was one of the few places that I could eat while traveling. Both places told me that it was not selling enough, but it would probably sell more if it was actually listed as an option on the menu. All there is as a tiny blurb that talks about the calorie difference, but it doesn’t list it as an option. You’re more likely to sell things if you advertise them. The funny thing was is that two people came in right behind me and both also asked for wraps with plant-based chicken. Obviously there is a demand for It.
C Kyriakides
Love them although if you don’t order extra sweetener they tend to be a bit bland …
Bryan Whitford
The best Trop around! The gm deserves a raise. She’s always wearing a pretty smile and maintains the store very well.
Dev
My smoothies are always made really fast!
Mary Selvaraj
Love Tropical Smoothie cafe. Ive never gotten anything here i didnt like.
Fast and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Good food and good
Atmosphere: 5
Food: 5
Service: 5
Don't order delivery through their online app. If you have an issue and you call the number provided (the Hartland location), the associate will tell you it's doordash's fault, call them. The associate will then hang up on you when you try to explain that you don't have a doordash account and you're calling the number provided.I called back 8 more times after being hung up on, they screened my call but eventually answered. I simply asked for the associates name to file a complaint and was told that policy dictates not giving out other employees information. I requested a manager, heard her asking someone inthe room who told her no. They told me there was no MOD and if I wanted to fix this I could pick up my own food its not their fault. This associate wouldn't give me her name either. Tropical Smoothie's site doesn't enable me to find a solution or get a refund either. Don't ever order through their App.
Service: 1
If I could leave 0 stars I would. Absolutely awful service with a manager who seems to hate where they work... I would not go to this place EVER! Rude to fellow employees of the plaza and LIES about things happening in said plaza! The smoothies are always super melted even, when you order &pick up at the same time. I would definitely go to other locations farther away before coming here....
Good smoothie place. They have many kinds of smoothies here. If you are vegan or vegetarian this is a good place to go. The smoothies are easily customizable. I would give this smoothie place a 8 out of 10
Atmosphere: 5
Food: 5
Service: 5
Great customer service, and my food and smoothie was out right after my order was completed
This location has potentially the worst customer service I have ever experienced! My sons sandwich was burnt and not palatable, when I asked if they could remake it, I was told no but that I could purchase a new sandwich. The manager was extremely rude, passive, aggressive, and we will not be back to this location. Very disappointed, since this was a place that we frequented often.
Always fast and super friendly, even when I have a huge order! Thanks!!
I was picking up my order yesterday, 5/8/23, after a very long & stressful work day. I went to grab my bag from the pickup area, thinking I could clear the BLUEBERRY smoothie. Nope! Sploosh!!, ALL over the floor. It was about 3pm, & I didn't get their names, but the 2 young ladies & the young gentleman working at the Hartland location wereAWESOME! I felt horrible making a mess, splashing blueberry smoothie on a fellow patron's white shoes, but the patron had an amazing attitude as well. Thank you for making this clumsy old lady feel just a little better yesterday!
They are awesome, and the food and smoothies are made to perfection!
Restaurantji Recommends
Yes, the last two times I’ve been to tropical smoothie in two different towns. Both places told me they no longer carry the plant-based chicken. I’m very disappointed by that. It was one of the few places that I could eat while traveling. Both places told me that it was not selling enough, but it would probably sell more if it was actually listed as an option on the menu. All there is as a tiny blurb that talks about the calorie difference, but it doesn’t list it as an option. You’re more likely to sell things if you advertise them. The funny thing was is that two people came in right behind me and both also asked for wraps with plant-based chicken. Obviously there is a demand for It.
Love them although if you don’t order extra sweetener they tend to be a bit bland …
The best Trop around! The gm deserves a raise. She’s always wearing a pretty smile and maintains the store very well.
My smoothies are always made really fast!
Love Tropical Smoothie cafe. Ive never gotten anything here i didnt like.