Wendy's
13525 Woodward Ave, Highland Park
(313) 865-8440
Recent Reviews
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This place has the most rudest people running or working at this store. Starting with management they all need replacements. How do you rush customers off the speaker when they're not completely finished ordering and away push us away from the window while discussing our issues. I will never revisit this location after today. They all need attitude adjustments or better customer service skills. The nerve of this company focusing on Speed of service at the speaker but not at the window...
Atmosphere: 1
Food: 1
Service: 1
First time coming here and I enjoy my time food is fresh and taste good the staff is very helpful and friendly.
Atmosphere: 5
Food: 5
Service: 5
Too much delay
They close the door at 10am and they only serve drive through, looks like they don't need customers 👎
Fast food no longer has quality standards. The food tastes funny now, and customer service is out the door. Wendy's used to be the standard for fast food, but Chick-fi-la customer service hands down is far superior, and so is their food. I don't like making comparisons, but when you spend your money with an establishment, you want at least good food. What I received was trash.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fries
Courtesy training is needed at the window. The order was correct, and the food was fresh.
Atmosphere: 4
Food: 4
Service: 4
I just don't understand why the wait is so long at a fast food restaurant? If I'm waiting soo long for my food shouldn't it be fresh and hot once I get it? They need a real manager, fresher ingredients and a staff that really wants to work there.
Atmosphere: 2
Food: 2
Service: 1
It was not crowded but the workers were very, very helpful
I will not visit you again
Service: 1
They didn't have the 4 for $4 and my granddaughter was not happy. She got something else on the menu. After hrs of shopping, I just wanted her to get something so we could go home! HAPPY NEW YEAR 😘
When I opened the bag at home (just minutes from the restaurant) Everything was Cold-- Dave's single and the large fries. My drink, a large salty caramel cold brew, was watery and utterly disgusting -- literally undrinkable! I will never buy anything from this place again. Obviously, customers are of little value here.
Food: 1
Restaurantji Recommends
Horrible customer service. In the middle of taking my order the cashier with dreads just walked outside to play on his phone. So we was just standing there. Then after my order got took, my other friend was just standing there waiting to get his order took. No one was helping him. It was only 12pm and they didn’t have spicy nuggets, or the new spongebob meal. and food was cold. won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Food was hot & fresh best wendys I've had in a while. Line moved fast & they care because a young man was constantly cleaning outside, however the young lady in the drive thru didn't say hi or your welcome & I didn't get a receipt.
Atmosphere: 3
Food: 5
Service: 3
Nice dining room
Customer service has definitely approved since the past year.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fries
I love their chicken nuggets. Service at drive thru fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
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