The Kroger in Hillsdale, Michigan has acquired staff that don't know what customer service is. Firstly, the Customer Service Desk has a variety of women working which are either (1) Pleasant, smiling and helpful or (2) Rude with a look of anger. Nasty. I went to service counter to make a return. Pam and Amy were in the middle of conversation which was Pam chastising Amy for staffing decisions. This went on as I stood there. Amy didn't know what to do. Pam was raising her voice as she was questioning Amy on other decisions made. I asked for the help of a particular manager I had already spoken to. Pam refused, calling another manager. Pam and Amy continued to say that Kroger didn't carry the brand I was trying to return, although they did. The second manager handed me a $20 bill. I refused to take and settled at $5. Earlier Pam had given me a prepaid sticker for an alternative. I offered it back to her and she yanked it off my hand. In case you're wondering, I was returning sanitizing wipes that were moldy when opened. And for proof I took a picture of another pack of wipes I purchased in that Kroger, with a reduced price sticker that is Kroger's. I'd like a personal apology from Pam and Amy for calling me a liar and another from the second manager trying to bribe me, insinuating I was a liar.
Nancy J Jones
I ordered food trays for Thanksgiving - a vegetable tray, Deli meat and cheese, and the chicken wings. All very delicious and beautiful presentations. The staff were very friendly and helpful. I highly recommend the Kroger Deli if you have need for party trays. They do a fantastic job.
Donna Dziuba
The Hillsdale Kroger has a lit to be desired in the way of baked goods...cakes, cookies, bread. It's just ok... nothing spectacular.
Sue Williams
5 star very good
Iona Olson
They have yummy snacks cakes pies
Elarton Kurt
No Heat in the store grouchy employees
Kristina F.
We were in town for a wedding and could not find the venue. We stopped at Kroger to pick up a card and showed the associate a photo of a bridge in the park we were looking for, and she was happy to direct us there. We really may have missed the wedding without her help. Very sweet girl and a HUGE help on something way outside of her general job description. (The girl working the customer service counter on 10/13 around 3pm).
Walter M.
It is a grocery store. It has a wide selection of items you can buy whenever you are in the mood for such things. I have no issues with the store itself or their help. BUT...the bakery is an embarrassment. We ordered a sheet cake for a school function for our teenage son. Grim barely covers it. Flavorless. Tasteless. Boring. Assembled by staff members with the artistic capabilities of blind drunkards. If I had wanted a cake that looked and tasted like it was put together by a total novice I could have saved $50 bucks and done it myself. What a letdown.
Good spot
The Kroger in Hillsdale, Michigan has acquired staff that don't know what customer service is. Firstly, the Customer Service Desk has a variety of women working which are either (1) Pleasant, smiling and helpful or (2) Rude with a look of anger. Nasty. I went to service counter to make a return. Pam and Amy were in the middle of conversation which was Pam chastising Amy for staffing decisions. This went on as I stood there. Amy didn't know what to do. Pam was raising her voice as she was questioning Amy on other decisions made. I asked for the help of a particular manager I had already spoken to. Pam refused, calling another manager. Pam and Amy continued to say that Kroger didn't carry the brand I was trying to return, although they did. The second manager handed me a $20 bill. I refused to take and settled at $5. Earlier Pam had given me a prepaid sticker for an alternative. I offered it back to her and she yanked it off my hand. In case you're wondering, I was returning sanitizing wipes that were moldy when opened. And for proof I took a picture of another pack of wipes I purchased in that Kroger, with a reduced price sticker that is Kroger's. I'd like a personal apology from Pam and Amy for calling me a liar and another from the second manager trying to bribe me, insinuating I was a liar.
I ordered food trays for Thanksgiving - a vegetable tray, Deli meat and cheese, and the chicken wings. All very delicious and beautiful presentations. The staff were very friendly and helpful. I highly recommend the Kroger Deli if you have need for party trays. They do a fantastic job.
The Hillsdale Kroger has a lit to be desired in the way of baked goods...cakes, cookies, bread. It's just ok... nothing spectacular.
5 star very good
They have yummy snacks cakes pies
No Heat in the store grouchy employees
We were in town for a wedding and could not find the venue. We stopped at Kroger to pick up a card and showed the associate a photo of a bridge in the park we were looking for, and she was happy to direct us there. We really may have missed the wedding without her help. Very sweet girl and a HUGE help on something way outside of her general job description. (The girl working the customer service counter on 10/13 around 3pm).
It is a grocery store. It has a wide selection of items you can buy whenever you are in the mood for such things. I have no issues with the store itself or their help. BUT...the bakery is an embarrassment. We ordered a sheet cake for a school function for our teenage son. Grim barely covers it. Flavorless. Tasteless. Boring. Assembled by staff members with the artistic capabilities of blind drunkards. If I had wanted a cake that looked and tasted like it was put together by a total novice I could have saved $50 bucks and done it myself. What a letdown.
Great deals with coupons
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Kroger had some moldy tomatoes for sale yesterday... Sadly they weren't marked down...