Come here if you want rude customer service and to pay for more than what you get. Apparently they don’t know how to count to 12 or they do and were hungry themselves
Atmosphere: 1
Food: 1
Service: 1
Dustin
Food is old and stale, customer service is as friendly as the desk they're standing behind.
Atmosphere: 1
Food: 1
Service: 1
JP Robinson
They closed the lobby 5 minutes before we got there due to staff shortage. This is very common. Drive thru was very slow.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fried Chicken, Bucket of Chicken
Brian Wagner
Don't waste your time! If you're in Holland, get your fried chicken dinner anywhere but here! We downloaded the app to order ahead as it was Friday evening and we expected them to be busy and we wanted to avoid a long wait. Arrived at the store at the time we were notified the order would be ready to find that the lobby was CLOSED, and the drive through was backed up into the road. We made it into the drive through line just as we were notified that our order was ready for pickup. 30 minutes later we finally make it to the window, only to be told our order was NOT ready. We asked to speak to a manager about a refund, and the sweatpants and tee-shirt clad woman that came to the window was abrasive, rude and showed no concern for the quality of our experience. Right after talking with her and getting nowhere, our order was suddenly ready. The mystery was solved when we realized that our order was missing sides. Didn't bother calling or going back for a correction as they obviously don't care. Stay away!
Atmosphere: 1
Food: 3
Service: 1
B Flores
Since Ben became management he has really turned around this KFC. He has now an amazing staff that has pride in their job and takes care of their customers.
Atmosphere: 5
Food: 5
Service: 5
Christine Schultz
Very impatient in the drive through they didn't want to give me time to put the part of my order down to get the second part, I almost lost it on the ground.
Food: 2
Service: 2
Recommended dishes: Bucket of Chicken
Jay Dees
Can’t even get a mobile order through the drive thru, have to go inside. Then the kitchen staff is so slow they have the one person at the counter having to help. Took over 30 mins to get an online order
Atmosphere: 1
Food: 1
Service: 1
Spiketoons
I was really nervous about all of the one star reviews, but decided to give this location a chance due to a recent review saying it's been better since it's been under new management. I didn't go into the lobby, but the lobby was open unlike how most of the older reviews suggest. My chicken wasn't dry and had a nice crispy coating with a juicy inside. Biscuit was nice and soft, fries seemed nice and fresh. Nothing seemed burnt and all of my sauces were included. I'm glad I decided to give this KFC a chance!
Atmosphere: 5
Food: 5
Service: 5
Alex T
Chicken tenders, 5 pcs. This is false advertising, they look nothing like the ones in the menu photo.
Food has gotten a lot better since the store manager was changed. Good people. I like coming here again.
Atmosphere: 5
Food: 5
Service: 5
Misty Neeb
Gross dried up fries and chicken strips, missing sauces and biscuit, couldn’t even try to choke it down. I won’t be going back. For what they charge, that’s ridiculous. Oh and on top of that, the assistant manager of the store, Maci, hung up on me once and was rude when I called back. I’m contacting the headquarters as well as the local manager. Do yourself a favor and just stay away!
Food: 1
Service: 1
Steve Bruinsma
Quick service
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Sandwich
Jessica Rhodes
Took my order at 720pm. Got to the window at 740 only to be told they're out of chicken. They just sold it all to the car in front of me. Cook some damn chicken!
Atmosphere: 1
Food: 1
Service: 1
Babygirl
Great customer service but was given the wrong food. This is the third time i get home and my food is not correct. Can't call them because they didn't give me a receipt. Don't live in the area either.
Come here if you want rude customer service and to pay for more than what you get. Apparently they don’t know how to count to 12 or they do and were hungry themselves
Atmosphere: 1
Food: 1
Service: 1
Food is old and stale, customer service is as friendly as the desk they're standing behind.
Atmosphere: 1
Food: 1
Service: 1
They closed the lobby 5 minutes before we got there due to staff shortage. This is very common. Drive thru was very slow.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fried Chicken, Bucket of Chicken
Don't waste your time! If you're in Holland, get your fried chicken dinner anywhere but here!
We downloaded the app to order ahead as it was Friday evening and we expected them to be busy and we wanted to avoid a long wait. Arrived at the store at the time we were notified the order would be ready to find that the lobby was CLOSED, and the drive through was backed up into the road. We made it into the drive through line just as we were notified that our order was ready for pickup. 30 minutes later we finally make it to the window, only to be told our order was NOT ready. We asked to speak to a manager about a refund, and the sweatpants and tee-shirt clad woman that came to the window was abrasive, rude and showed no concern for the quality of our experience. Right after talking with her and getting nowhere, our order was suddenly ready. The mystery was solved when we realized that our order was missing sides. Didn't bother calling or going back for a correction as they obviously don't care. Stay away!
Atmosphere: 1
Food: 3
Service: 1
Since Ben became management he has really turned around this KFC. He has now an amazing staff that has pride in their job and takes care of their customers.
Atmosphere: 5
Food: 5
Service: 5
Very impatient in the drive through they didn't want to give me time to put the part of my order down to get the second part, I almost lost it on the ground.
Food: 2
Service: 2
Recommended dishes: Bucket of Chicken
Can’t even get a mobile order through the drive thru, have to go inside. Then the kitchen staff is so slow they have the one person at the counter having to help. Took over 30 mins to get an online order
Atmosphere: 1
Food: 1
Service: 1
I was really nervous about all of the one star reviews, but decided to give this location a chance due to a recent review saying it's been better since it's been under new management. I didn't go into the lobby, but the lobby was open unlike how most of the older reviews suggest. My chicken wasn't dry and had a nice crispy coating with a juicy inside. Biscuit was nice and soft, fries seemed nice and fresh. Nothing seemed burnt and all of my sauces were included. I'm glad I decided to give this KFC a chance!
Atmosphere: 5
Food: 5
Service: 5
Chicken tenders, 5 pcs. This is false advertising, they look nothing like the ones in the menu photo.
Atmosphere: 4
Food: 1
Service: 4
8pc family meal drive through
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food has gotten a lot better since the store manager was changed. Good people. I like coming here again.
Atmosphere: 5
Food: 5
Service: 5
Gross dried up fries and chicken strips, missing sauces and biscuit, couldn’t even try to choke it down. I won’t be going back. For what they charge, that’s ridiculous. Oh and on top of that, the assistant manager of the store, Maci, hung up on me once and was rude when I called back. I’m contacting the headquarters as well as the local manager. Do yourself a favor and just stay away!
Food: 1
Service: 1
Quick service
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Sandwich
Took my order at 720pm. Got to the window at 740 only to be told they're out of chicken. They just sold it all to the car in front of me. Cook some damn chicken!
Atmosphere: 1
Food: 1
Service: 1
Great customer service but was given the wrong food. This is the third time i get home and my food is not correct. Can't call them because they didn't give me a receipt. Don't live in the area either.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Bucket of Chicken
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