I called in a phone order the cashier put it under a walk-in so when I came in to inquire about my food the cashier could not find my order. My pizza was light on toppings and heavy on sauce... No flavor.. The staff were talking about each other exchanging insults.....
Atmosphere: 4
Food: 2
Service: 2
Margarita Lopez
My food was delivered cold and almost an hour after the time it stated it would be delivered. The manager promised me a credit when I called to complain. He said I needed to use the credit within 30 days. When I called three weeks later to use the credit, the person I spoke with said a credit was never noted for me. Thankfully she honored what was offered but I will not be buying food there again.
Atmosphere: 1
Food: 1
Service: 1
Austin Casko
I’ve ordered at this location once for carry out couple or so years ago. Arrived at drive thru & had to wait 2-3 minutes due to the employees standing around talking before opening the window and ask for the name of the order. When me & my family were about to eat the 2 pizzas, it looked like a frozen pizza and wasn’t cooked enough. Unacceptable! Seems like some people who reviewed this location recently had these similar issues happen as well two or so years after I ordered carry out. DO NOT recommend this Pizza Hut location to anyone. I will never order pizza here again. I would rather order pizza at the Zeeland Pizza Hut location or at a different pizza place like Hungry Howies. Pizza & service at the Zeeland Pizza Hut location and Hungry Howies is better than this South Washington Pizza Hut location.
Atmosphere: 1
Food: 1
Service: 1
Candelaria Rivera Rodriguez
If I could rate this a 0, I would. We got there, the staff all except 1 man, were standing around just chatting it up, and there were people already ahead of me that needed service and help. When I say the unprofessional environment of this place was ridiculous, it was ridiculous. The parking lot has so many potholes. Please be safe getting in and out of it. The place was messy and unorganized, and the manager herself (didn't get her name) was oblivious to the needs of the customers because she was too focused on gossiping RIGHT IN FRONT OF THE CUSTOMERS! Asking for extra plates should never cost extra dollars or cutlery. Please go elsewhere. We ordered for pickup, and it wasn't even worth the expensive price we paid for because we still had to wait an additional 15 minutes until the gossiping was over and done with. Pizzas were getting colder, the order was bunched up into boxes, and I couldn't say or get started with the restrooms! Just disgusting.
Parking: Tons of potholes and EXTREMELY crowded spots to park
Kid-friendliness: Not at all
Wheelchair accessibility: Not at all
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Breadsticks
Nate Starr
I understand they are the only Pizza Hut left in town. However, they twice in a month messed up my order with little concern over their mistakes. On my last order I got a pick up order as the driver from the time before gave me the wrong order, which was also incomplete, and I ordered six pizzas and the person gave me five and when I pointed out the error she asked if I was sure! Then she made me a new one and I get home and it was the wrong pizza!
Food: 3
Service: 2
Dock Master
Tried the new pizza offering was over cooked and tasteless. Stay with the original if eating here.
renn nixon
Ordered online, said to pick up in 15 minutes. Got there after 15 minutes, waited another 30 minutes just to be told they never made my order. Had to cancel and go somewhere else. Order at your own risk. Would not recommend.
Service: 1
osacr torres
I love there pizza 10 out 10
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Mitchell
Was stuck at a storage unit and ordered a delivery the door dash guy wouldn’t give us a jump but the Pizza Hut employee named Mars (I hope I got her name right) offered to come help! Above and beyond excellent customer service! She saved the day! Thank you!
Quick, friendly service. Delicious stuffed crust pizza.
Food: 5
Service: 5
I called in a phone order the cashier put it under a walk-in so when I came in to inquire about my food the cashier could not find my order. My pizza was light on toppings and heavy on sauce... No flavor.. The staff were talking about each other exchanging insults.....
Atmosphere: 4
Food: 2
Service: 2
My food was delivered cold and almost an hour after the time it stated it would be delivered. The manager promised me a credit when I called to complain. He said I needed to use the credit within 30 days. When I called three weeks later to use the credit, the person I spoke with said a credit was never noted for me. Thankfully she honored what was offered but I will not be buying food there again.
Atmosphere: 1
Food: 1
Service: 1
I’ve ordered at this location once for carry out couple or so years ago. Arrived at drive thru & had to wait 2-3 minutes due to the employees standing around talking before opening the window and ask for the name of the order. When me & my family were about to eat the 2 pizzas, it looked like a frozen pizza and wasn’t cooked enough. Unacceptable! Seems like some people who reviewed this location recently had these similar issues happen as well two or so years after I ordered carry out. DO NOT recommend this Pizza Hut location to anyone. I will never order pizza here again. I would rather order pizza at the Zeeland Pizza Hut location or at a different pizza place like Hungry Howies. Pizza & service at the Zeeland Pizza Hut location and Hungry Howies is better than this South Washington Pizza Hut location.
Atmosphere: 1
Food: 1
Service: 1
If I could rate this a 0, I would. We got there, the staff all except 1 man, were standing around just chatting it up, and there were people already ahead of me that needed service and help. When I say the unprofessional environment of this place was ridiculous, it was ridiculous. The parking lot has so many potholes. Please be safe getting in and out of it. The place was messy and unorganized, and the manager herself (didn't get her name) was oblivious to the needs of the customers because she was too focused on gossiping RIGHT IN FRONT OF THE CUSTOMERS! Asking for extra plates should never cost extra dollars or cutlery. Please go elsewhere. We ordered for pickup, and it wasn't even worth the expensive price we paid for because we still had to wait an additional 15 minutes until the gossiping was over and done with. Pizzas were getting colder, the order was bunched up into boxes, and I couldn't say or get started with the restrooms! Just disgusting.
Parking: Tons of potholes and EXTREMELY crowded spots to park
Kid-friendliness: Not at all
Wheelchair accessibility: Not at all
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Breadsticks
I understand they are the only Pizza Hut left in town. However, they twice in a month messed up my order with little concern over their mistakes. On my last order I got a pick up order as the driver from the time before gave me the wrong order, which was also incomplete, and I ordered six pizzas and the person gave me five and when I pointed out the error she asked if I was sure! Then she made me a new one and I get home and it was the wrong pizza!
Food: 3
Service: 2
Tried the new pizza offering was over cooked and tasteless. Stay with the original if eating here.
Ordered online, said to pick up in 15 minutes. Got there after 15 minutes, waited another 30 minutes just to be told they never made my order. Had to cancel and go somewhere else. Order at your own risk. Would not recommend.
Service: 1
I love there pizza 10 out 10
Atmosphere: 5
Food: 5
Service: 5
Was stuck at a storage unit and ordered a delivery the door dash guy wouldn’t give us a jump but the Pizza Hut employee named Mars (I hope I got her name right) offered to come help! Above and beyond excellent customer service! She saved the day! Thank you!
Service: 5
Restaurantji Recommends
Always on point with the pan pizza.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Hawaiian Pizza and Breadsticks, Cheese Sticks, Tavern Pesto Margherita Pizza
I love ordering online and picking my food on the way home. Easy and convenient!!
Vegetarian options: They’re are a few so better than having none.
Kid-friendliness: Kids love pizza!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Sticks, Honey BBQ, Oven-Baked Veggie Pasta, Traditional Wings, Oven-Baked Cheesy Alfredo Pasta, Breaded Boneless Wings, Pepperoni Lovers Pizza, Cinnabon Mini Rolls, Cheese Sticks, Sides, Mtn Dew, Icing Dip, Breadsticks, Supreme Pizza, Triple Chocolate Brownie
Pizza undercooked. Breadsticks weren’t cut. Just one slab of bread!
Food: 1
Service: 5
Everything was perfect
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
Tez deserves a raise! one of the nicest humans ever. and my gf and i genuinely enjoyed our meal
Atmosphere: 5
Food: 5
Service: 5
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