I ordered a medium Campfire Cold Brew with cold foam through the drive-through, a $6.77 drink to which I added a $1.00 tip. Immediately upon receiving it, I noticed the drink was abnormally thick and sweet, so much so that after one sip, I realized I could not drink it. As someone who cannot consume beverages with such extreme levels of sugar and syrup, I returned to the storefront within minutes and stood at the counter — completely ignored — for several minutes until a staff member finally diverted the cashier’s attention from the drive-through. When I politely explained the issue, holding the drink with one sip visibly missing, I asked if I could exchange it for a plain cold brew with cold foam — a simpler drink of equal or lesser value.
The cashier’s response was shockingly dismissive: “No, you can order another drink, but I can’t just give you a new one.” I calmly restated my request, explaining that I could not safely consume the drink and had no interest in a refund. Again, I was told, “We don’t do that here — but I think Starbucks does.” The implication that I should take my business elsewhere because I had a health-based concern from the level of sweetness was not just unprofessional — it was ethically bankrupt.
When I asked for a manager, I was introduced to Carla, to whom I was then forced to publicly disclose my medical condition in order to receive basic assistance. As a healthcare professional with over a decade of experience, I find this moment especially infuriating. No customer should be coerced into disclosing private health information in a public setting to receive basic customer service. Whether intentional or not, this creates an environment that borders on discriminatory practice and violates basic ethical standards of confidentiality and dignity.
Carla ultimately allowed the drink to be remade — with no apology, no empathy, no acknowledgment of the policy failure or customer mistreatment that had just occurred. I later asked for the associates name for record and she declined my request.
This experience was not a matter of customer preference — it was a matter of bodily autonomy, ethical responsibility, and a blatant disregard for health considerations.
Rachel Miller
This location always gets my order wrong AND overcharges. Keep your receipts! I order the same thing most times and get told different prices each time.
Rebecca Pasko
Love the Butter Bear . My go to coffee place
Jeffrey Payne (Payner)
Get a Mocha once a week. Always friendly and consistent.
Jacquelyn Bond
$3 for a bagel with opened, half used cream Cheese. It literally came opened and half used. I thought it was a joke at first. I guess this is what you get if you don’t tip in the drive through
Tay Beggs
The coffee is usually always pretty good but I find it nasty that the lady in the drive through window was eating a bagel while handling my order… just kinda gross to me especially since I’ve worked at a coffee shop before that’s def not something professional or that an owner would want a customer seeing… it made me worry that she had cream cheese on her fingers or food crumbs that she was getting on my cup since she clearly wasn’t washing her hands since I watched her take a bite of her bagel right before she took money out of my hands and then touched the register screen. I just feel like if you really need to eat that bad you wait until there are no more customers/orders and then you go eat in the back where nobody can see. This lady looked like she was in her 30s at the very least so she def knew better. I just don’t know once place that wouldn’t consider that a safety hazard or rude. Also find it annoying then when u order a cream cheese bagel in the drive thru they make you put it on yourself (why am I ordering this in a Drive thru to be fast if I literally have to pull over to put the cream on?) but when you order a bragel they can put the cream cheese on? It’s giving lazy and unorganized.
E3
Frequent drive-thru customer. Delicious strong coffee, kind and helpful service. Thanks be to God, in the Name of Jesus Christ, for you.
Karen
You can walk in and drink your beverage in cozy chairs, and it's clean and welcoming. We miss the old coffee house gathering places since Covid turned many places to drive through only. There is something soothing to be able to take in the coffee bean aroma and interact with the friendly staff. The coffee was not bitter or nasty from sitting on a burner too long. They also have sugar-free mocha, and most other well-known coffee shops do not. My husband says the hot cocoa is better than Starbucks as it doesn't taste watered down. It's richer with cocoa and creamier.
Rachelle Kuehnle
Always great food and coffee.
Bob H
We always come back to this Bigby because it's like having coffee with friends. We always get a warm welcome. The baristas are all very friendly and accommodating. It's great for people watching too. Highly recommended going to and coming home from work.
A bit of a wait in drive thru and the cashier (Lola) was unable to answer my question about whether the everything bagel has fennel. I am allergic and wanted to be sure, but she said she “didn’t know” and after a moment of silence, I realized she would not be looking into it further, so I just went with the Asiago bagel. This is just a reminder to staff to be ready and a bit more willing to answer questions when it comes to allergies. I don’t want to have to ask just as much as you don’t want to answer, I know it can be an inconvenience.
Editing to respond to the owner: I have since Googled the answer, but I did not plan on stopping at Biggby, so I was hopeful that when I did end up driving through, staff would be able to answer any questions I had about allergens, as other businesses I frequent have done so with no issue. This was my first time coming across a business when I ask about an allergen and the answer was "I don't know" with no follow up. I, of course, refrain from using my phone while driving and this was an impromptu stop, so I apologize for not doing my research beforehand. Staff should be able to find out basic information upon a customers request, especially when it comes to life threatening allergies.
Atmosphere: 3
Food: 3
Service: 3
anonymous reviewer
Coffee was hot but the woman taking orders and working the window this morning was rude and unfriendly. I won't be back. As a young woman, I tend to avoid places of business who hire women who are rude to other women for absolutely no reason. It's really off-putting.
Atmosphere: 1
Food: 5
A R
Coffee was hot but the woman taking orders and working the window this morning was rude and unfriendly. I won't be back. As a young woman, I tend to avoid places of business who hire women who are rude to other women for absolutely no reason. It's really off-putting.
JES600
I've witnessed multiple instances of employee animosity with each other. And this has led to inattentiveness and poor or incorrect orders. I've also felt resentment as a customer. Not every time I visited, but often enough to warrant a review.
I ordered a medium Campfire Cold Brew with cold foam through the drive-through, a $6.77 drink to which I added a $1.00 tip. Immediately upon receiving it, I noticed the drink was abnormally thick and sweet, so much so that after one sip, I realized I could not drink it. As someone who cannot consume beverages with such extreme levels of sugar and syrup, I returned to the storefront within minutes and stood at the counter — completely ignored — for several minutes until a staff member finally diverted the cashier’s attention from the drive-through. When I politely explained the issue, holding the drink with one sip visibly missing, I asked if I could exchange it for a plain cold brew with cold foam — a simpler drink of equal or lesser value.
The cashier’s response was shockingly dismissive: “No, you can order another drink, but I can’t just give you a new one.” I calmly restated my request, explaining that I could not safely consume the drink and had no interest in a refund. Again, I was told, “We don’t do that here — but I think Starbucks does.” The implication that I should take my business elsewhere because I had a health-based concern from the level of sweetness was not just unprofessional — it was ethically bankrupt.
When I asked for a manager, I was introduced to Carla, to whom I was then forced to publicly disclose my medical condition in order to receive basic assistance. As a healthcare professional with over a decade of experience, I find this moment especially infuriating. No customer should be coerced into disclosing private health information in a public setting to receive basic customer service. Whether intentional or not, this creates an environment that borders on discriminatory practice and violates basic ethical standards of confidentiality and dignity.
Carla ultimately allowed the drink to be remade — with no apology, no empathy, no acknowledgment of the policy failure or customer mistreatment that had just occurred. I later asked for the associates name for record and she declined my request.
This experience was not a matter of customer preference — it was a matter of bodily autonomy, ethical responsibility, and a blatant disregard for health considerations.
This location always gets my order wrong AND overcharges. Keep your receipts! I order the same thing most times and get told different prices each time.
Love the Butter Bear . My go to coffee place
Get a Mocha once a week. Always friendly and consistent.
$3 for a bagel with opened, half used cream
Cheese. It literally came opened and half used. I thought it was a joke at first. I guess this is what you get if you don’t tip in the drive through
The coffee is usually always pretty good but I find it nasty that the lady in the drive through window was eating a bagel while handling my order… just kinda gross to me especially since I’ve worked at a coffee shop before that’s def not something professional or that an owner would want a customer seeing… it made me worry that she had cream cheese on her fingers or food crumbs that she was getting on my cup since she clearly wasn’t washing her hands since I watched her take a bite of her bagel right before she took money out of my hands and then touched the register screen. I just feel like if you really need to eat that bad you wait until there are no more customers/orders and then you go eat in the back where nobody can see. This lady looked like she was in her 30s at the very least so she def knew better. I just don’t know once place that wouldn’t consider that a safety hazard or rude. Also find it annoying then when u order a cream cheese bagel in the drive thru they make you put it on yourself (why am I ordering this in a Drive thru to be fast if I literally have to pull over to put the cream on?) but when you order a bragel they can put the cream cheese on? It’s giving lazy and unorganized.
Frequent drive-thru customer. Delicious strong coffee, kind and helpful service. Thanks be to God, in the Name of Jesus Christ, for you.
You can walk in and drink your beverage in cozy chairs, and it's clean and welcoming. We miss the old coffee house gathering places since Covid turned many places to drive through only. There is something soothing to be able to take in the coffee bean aroma and interact with the friendly staff. The coffee was not bitter or nasty from sitting on a burner too long.
They also have sugar-free mocha, and most other well-known coffee shops do not. My husband says the hot cocoa is better than Starbucks as it doesn't taste watered down. It's richer with cocoa and creamier.
Always great food and coffee.
We always come back to this Bigby because it's like having coffee with friends. We always get a warm welcome. The baristas are all very friendly and accommodating. It's great for people watching too. Highly recommended going to and coming home from work.
Restaurantji Recommends
The app sucks
A bit of a wait in drive thru and the cashier (Lola) was unable to answer my question about whether the everything bagel has fennel. I am allergic and wanted to be sure, but she said she “didn’t know” and after a moment of silence, I realized she would not be looking into it further, so I just went with the Asiago bagel. This is just a reminder to staff to be ready and a bit more willing to answer questions when it comes to allergies. I don’t want to have to ask just as much as you don’t want to answer, I know it can be an inconvenience.
Editing to respond to the owner: I have since Googled the answer, but I did not plan on stopping at Biggby, so I was hopeful that when I did end up driving through, staff would be able to answer any questions I had about allergens, as other businesses I frequent have done so with no issue. This was my first time coming across a business when I ask about an allergen and the answer was "I don't know" with no follow up. I, of course, refrain from using my phone while driving and this was an impromptu stop, so I apologize for not doing my research beforehand. Staff should be able to find out basic information upon a customers request, especially when it comes to life threatening allergies.
Atmosphere: 3
Food: 3
Service: 3
Coffee was hot but the woman taking orders and working the window this morning was rude and unfriendly. I won't be back. As a young woman, I tend to avoid places of business who hire women who are rude to other women for absolutely no reason. It's really off-putting.
Atmosphere: 1
Food: 5
Coffee was hot but the woman taking orders and working the window this morning was rude and unfriendly. I won't be back. As a young woman, I tend to avoid places of business who hire women who are rude to other women for absolutely no reason. It's really off-putting.
I've witnessed multiple instances of employee animosity with each other. And this has led to inattentiveness and poor or incorrect orders. I've also felt resentment as a customer. Not every time I visited, but often enough to warrant a review.
Atmosphere: 1
Food: 4
Service: 1
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