Believe what you read. My husband just attempted to get Cold Stone at 7:56pm tonight. The girl at the counter promptly told him, “they were closing in 4 minutes and could not serve him and to have a good night.” Very sad that they are allowed to continue this practice. Selling product you advertise is what you’re there for, especially during regular business hours.
James Powrie
Should be called Tim hortons and ice cream. For some reason it says Coldstone Creamery but you cant log in, accumulate, or use your coldstone points. Oh wait you have a gift card for coldstone creamery, odd thats he sign on our door but no we dont except those either. Heard bad things about this location from word of mouth as well as the reviews but made the mistake of finding out for myself. Ya live and ya learn....to not go here. They have only had one review in the past year that was above a one star, that summarizes it much better.
Sirens and Stuff
Walked in at 7:48, they said that they were closing down for the night. The person behind the counter asked if they were still able to make it, at which point a girl said the block stops at 10 minutes to close, everything else at 8pm.
Bradley Savino
Closed early couldn’t eat
LaTavia Widmayer
Closed before time stated online and on the door.
Amanda Young
Rude staff.
Nicole Thodé
Bad score due to lack of service, did not get ice cream. Got out of an event and drove by Cold Stone to grab some ice cream with my family. When we walked in at 7:54PM, the two girls at the counter asked if we were there for ice cream. After I replied that yes we were, one of the girls told me they could not serve us due to closing in 5 minutes and to have a good night. From my understanding, if you close in 5 minutes, then you should serve customers until closing. Not a good experience.
Robert Ponitz
Wouldn’t take my Cold Stone gift card after I drove 20 minutes for ice cream on birthday. Shame and 0-stars!
Emily Warner
Online it says they close at 8… they wouldn’t let us order ice cream at 7:45. Said they were closed. Every time we go in everyone behind the counter looks miserable and they’re never pleasant. Disappointing place.
Allie Etheridge
I looked online and it said they accept gift cards. I walked inside and waited 15 minutes just to ask if they accept gift cards and they said no terrible customer service horrible the worst I’ve ever seen. I’m very disappointed because it says that they take gift cards, but apparently they don’t. They should update it online then if they apparently don’t, what am I supposed to do with my gift card?
This location is notorious for closing early. Most recently, walked in and went to the counter to order. An employee had just finished making ice cream for a family and was checking them out at the register. They then proceeded to tell us that they were closed and couldn’t help us. Ice cream was still on display in the cooler, door was unlocked and it was not 8pm. Horrible service- seems consistent with the low Google rating across the board for this location.
Dylan Cox
Website and sign says they’re open till 9 . I pull up at 750, the open sign is on, and they’re making some lady’s ice cream then tells me that they’re closed and to leave. Horribly ran business
Dennis Aschenbrenner
We were literally just served half melted ice cream and told that the refrigerator and freezer are broken, but that nobody ever fixes it so it just stays at a barely frozen level
Atmosphere: 5
Food: 1
Service: 1
Ash Lee
It’s not the employees fault but I’m sorely disappointed at the fact that they don’t have the dairy free milkshake like the Novi location ?
Atmosphere: 5
Food: 1
Service: 5
Damien N.
This place is an awful place. The food is terrible and cold. My morning sandwich was cold and stale. I had an employee tell me that they could not get their Paycheck for 3 weeks because of an "accounting error."
Believe what you read. My husband just attempted to get Cold Stone at 7:56pm tonight. The girl at the counter promptly told him, “they were closing in 4 minutes and could not serve him and to have a good night.” Very sad that they are allowed to continue this practice. Selling product you advertise is what you’re there for, especially during regular business hours.
Should be called Tim hortons and ice cream. For some reason it says Coldstone Creamery but you cant log in, accumulate, or use your coldstone points. Oh wait you have a gift card for coldstone creamery, odd thats he sign on our door but no we dont except those either. Heard bad things about this location from word of mouth as well as the reviews but made the mistake of finding out for myself. Ya live and ya learn....to not go here. They have only had one review in the past year that was above a one star, that summarizes it much better.
Walked in at 7:48, they said that they were closing down for the night. The person behind the counter asked if they were still able to make it, at which point a girl said the block stops at 10 minutes to close, everything else at 8pm.
Closed early couldn’t eat
Closed before time stated online and on the door.
Rude staff.
Bad score due to lack of service, did not get ice cream. Got out of an event and drove by Cold Stone to grab some ice cream with my family. When we walked in at 7:54PM, the two girls at the counter asked if we were there for ice cream. After I replied that yes we were, one of the girls told me they could not serve us due to closing in 5 minutes and to have a good night. From my understanding, if you close in 5 minutes, then you should serve customers until closing. Not a good experience.
Wouldn’t take my Cold Stone gift card after I drove 20 minutes for ice cream on birthday. Shame and 0-stars!
Online it says they close at 8… they wouldn’t let us order ice cream at 7:45. Said they were closed. Every time we go in everyone behind the counter looks miserable and they’re never pleasant. Disappointing place.
I looked online and it said they accept gift cards. I walked inside and waited 15 minutes just to ask if they accept gift cards and they said no terrible customer service horrible the worst I’ve ever seen. I’m very disappointed because it says that they take gift cards, but apparently they don’t. They should update it online then if they apparently don’t, what am I supposed to do with my gift card?
Restaurantji Recommends
This location is notorious for closing early. Most recently, walked in and went to the counter to order. An employee had just finished making ice cream for a family and was checking them out at the register. They then proceeded to tell us that they were closed and couldn’t help us. Ice cream was still on display in the cooler, door was unlocked and it was not 8pm. Horrible service- seems consistent with the low Google rating across the board for this location.
Website and sign says they’re open till 9
. I pull up at 750, the open sign is on, and they’re making some lady’s ice cream then tells me that they’re closed and to leave. Horribly ran business
We were literally just served half melted ice cream and told that the refrigerator and freezer are broken, but that nobody ever fixes it so it just stays at a barely frozen level
Atmosphere: 5
Food: 1
Service: 1
It’s not the employees fault but I’m sorely disappointed at the fact that they don’t have the dairy free milkshake like the Novi location ?
Atmosphere: 5
Food: 1
Service: 5
This place is an awful place. The food is terrible and cold. My morning sandwich was cold and stale. I had an employee tell me that they could not get their Paycheck for 3 weeks because of an "accounting error."
Atmosphere: 1
Food: 1
Service: 1
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