Dunkin'
6801 Oak Grove Rd, Howell
(517) 292-8251
Recent Reviews
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A younger woman handed my wife her drink super fast and didn't even make sure the lid was fully clasped on making it spill everywhere while handing it to her. She shut the window and turned around instantly. Furthermore the drink was 90% ice.
Atmosphere: 1
Food: 1
Service: 1
I just got a frozen coffee and it was made with SOUR MILK. I am vomiting now and feel super sick and plan to report this. This place needs to be inspected. BEWARE do not go to this location. There should be a protocol in place to make sure this does not happen. Not to mention I work too hard to have stuff like this go to waste with my hard earned money.
Food: 1
Service: 1
Ive had to visit a lot this week due to working early. Everyone who made my drink and served it did a wonderful job- I always left happy. Management did great. I've seen her on busy days inside the store just pushing to help the morning weekend crowd. She is strong and I appreciate her and her team immensely. Thanks guys!
Atmosphere: 5
Food: 5
Service: 5
I regularly come to this location. It's on my way to work. I usually place a mobile order and i order my drinks with almond milk since im allergic to dairy. Today my drink tasted funny but I drank it anyways after double checking i ordered it with almond milk. I ended up having to call in for the day because before I could even make it to work I got sick from the whole milk that was clearly in my drink and that was the reason It tasted different. I won't be coming back to this location the older blonde haired lady was a hot mess this morning. She tried handing me someone else's order and even after I told her I had the mobile order she forgot to give me the food I ordered and I had to ask for it.
Atmosphere: 1
Food: 1
Service: 1
My son ordered a pink spritz refresher large we left and I went to go take a drink of it and i noticed a bug inside if it and also chuncks stuck inside of the ice cubes eeww! Please clean better or make sure you have no bugs and clean ice I have pictures too. On a good note the staff were friendly thank you for that.
Atmosphere: 5
Food: 1
Service: 5
This place gets a new manager and all goes down hill. Nothing is ever made right and let’s be honest the job is not that hard. Maybe try training your people your better and customers might actually like this place. Every time I come in my drinks are made wrong, making me have to go back in to complain just to catch the attitude because they messed up.
Third time my order has been wrong iPhone receiving it. Staff inside took no action to make it right either.
Atmosphere: 1
Food: 1
Service: 1
Every day I get the same thing, have been for almost three years Monday-Friday. The old managers Ashley and Taylor never had a problem keeping items in stock. 1 month into a new manager and they’ve been out of milk 5 times. Pretty apparent you guys need a new manager.
Atmosphere: 1
Food: 1
Service: 1
The employee that helped me was so nice. They were out of my regular drink so I tried something new. She was so patient with me and kept adding enough sugar to get it to where I liked it. She was very nice. I would go back just because of her and I found a new drink that I love.
Atmosphere: 5
Food: 5
Service: 5
I have at sat in the drive-through for least 10 minutes before anyone would take my order and get to the window and wait another 10 minutes, not The friendliest either. I’ve been inside multiple times and they ignore you also inside. I stopped going. I just go somewhere else now. It’s a shame because I Did enjoy going there.
Restaurantji Recommends
My favorite Dunkin around!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Dozen Donuts
Everyone is so sweet & a bright light of the day! thank you!
Always a very friendly atmosphere. They definitely aim to please, and the food and drinks are always excellent.
Atmosphere: 5
Food: 5
Service: 5
I just wanna know why there’s like 2 inches of coffee and the rest taste/feels like a frozen coffee with cold foam as well???? Completely not what I ordered and this happens often I get the same few drinks and they come out different every time. Seems like workers may need in-depth training and no it’s not “melted”.
Everyone here is always so friendly! I just wish you guys had more cruellers more regularly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Macchiato
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