A frustrating app experience was corrected by a kind helpful manager! The app lost discounted items twice (on 2 phones) and ordered the items anyway. I went in bristling and an astute employee directed me to the manager immediately. She sympathized then corrected the issue and refunded me the discount amount! Thanks to your well trained employees I left full and happy!!
Atmosphere: 5
Food: 4
Service: 5
Rob Tencza
It's a McDonald's, but I've been to much worse McDonald's for sure. This place was clean and efficient. The only thing I didn't like, Yes, I am old, was the damn music being too loud. Hopefully the manager reads this and turns it down a few decibels.
Atmosphere: 2
Food: 4
Service: 4
Luke R
Almost every time I come to this location after mobile ordering in advance, I stand there for ten plus minutes while they serve others first who got there and ordered after me. Almost every single time, after the 10 minute plus wait, I additionally must tell them what my order was. So, I need to tell you to make my food, what it was, and stand there for another 5 minutes. Good stuff
Lindsey O
We watched a worker dump a mop bucket just outside of the door. I also watched an elderly woman slip and almost fall while trying to enter the building because of it. The pop machine area was a disaster with wet and dry colorful soda splashes everywhere. Service was very prompt however considering the amount of traffic in the building.
Atmosphere: 1
Food: 2
Service: 2
John Gazda
I’m glad your cleaning the ice cream machine but when the orders stop getting taken with 10 people in the lobby maybe hop down and help out.
Service: 1
Chris Cook
Employees are very disrespectful including night management.
Atmosphere: 1
Food: 1
Service: 1
Cole Reuter
I loved McDonald's because their food is the best food to me I love their crispy tenders the crispy chicken tenders are the best on the planet.
Atmosphere: 5
Food: 5
Service: 5
Jeff Buckley
Ordered 3 sausage egg and cheese biscuits and 3 sausage egg and cheese McGriddles. All were very fresh and not greasy. Biscuit was crisp but wasn’t crumbly.
Atmosphere: 4
Food: 5
Service: 4
TheBoss80
Food took over 15 minutes and barely a line.
Atmosphere: 1
Food: 3
Service: 1
Dan Hausen
Every time i stop here 3781 grand river howell mi, the staff does not help the drive thru people. They sit and wait for probably 20 minutes or more. When they go inside the managers are rude and lie. I will never use this location and i will warn as many people as i can about his location.
Friendly workers keep eating & play areas pretty clean. Food was hot, but fries were Meh.
Atmosphere: 4
Food: 3
Service: 4
A Mar
Waited in one of the drive though lines and 7 cars in the other line had their orders taken before ours. Very disappointing. Do not go to this McDonald's, this has happened several times.
Atmosphere: 1
Service: 1
6369crashie
Every time I get food there, I'm told to drive forward. And wait for a long time with a couple of other cars.
Service: 1
Shaeyjosan
Consistent, I prefer the breakfast foods honestly. Their other menu needs a refresh. But this is a good McDonald's. We go regularly for coffee and when we are on the road it's a good spot to hit up for a breakfast on the go.
Atmosphere: 3
Food: 3
Service: 4
brian velkey
I ordered food on the app they took money out of my accounts. Sent son to get food he arrives they said that they didn’t get money. It was deducted from account. The manager is a joke. Terrible customer service when I called she kept talking over me. The. Told me to be respectful.
A frustrating app experience was corrected by a kind helpful manager! The app lost discounted items twice (on 2 phones) and ordered the items anyway. I went in bristling and an astute employee directed me to the manager immediately. She sympathized then corrected the issue and refunded me the discount amount! Thanks to your well trained employees I left full and happy!!
Atmosphere: 5
Food: 4
Service: 5
It's a McDonald's, but I've been to much worse McDonald's for sure. This place was clean and efficient. The only thing I didn't like, Yes, I am old, was the damn music being too loud. Hopefully the manager reads this and turns it down a few decibels.
Atmosphere: 2
Food: 4
Service: 4
Almost every time I come to this location after mobile ordering in advance, I stand there for ten plus minutes while they serve others first who got there and ordered after me. Almost every single time, after the 10 minute plus wait, I additionally must tell them what my order was. So, I need to tell you to make my food, what it was, and stand there for another 5 minutes. Good stuff
We watched a worker dump a mop bucket just outside of the door. I also watched an elderly woman slip and almost fall while trying to enter the building because of it.
The pop machine area was a disaster with wet and dry colorful soda splashes everywhere. Service was very prompt however considering the amount of traffic in the building.
Atmosphere: 1
Food: 2
Service: 2
I’m glad your cleaning the ice cream machine but when the orders stop getting taken with 10 people in the lobby maybe hop down and help out.
Service: 1
Employees are very disrespectful including night management.
Atmosphere: 1
Food: 1
Service: 1
I loved McDonald's because their food is the best food to me I love their crispy tenders the crispy chicken tenders are the best on the planet.
Atmosphere: 5
Food: 5
Service: 5
Ordered 3 sausage egg and cheese biscuits and 3 sausage egg and cheese McGriddles. All were very fresh and not greasy. Biscuit was crisp but wasn’t crumbly.
Atmosphere: 4
Food: 5
Service: 4
Food took over 15 minutes and barely a line.
Atmosphere: 1
Food: 3
Service: 1
Every time i stop here 3781 grand river howell mi, the staff does not help the drive thru people. They sit and wait for probably 20 minutes or more. When they go inside the managers are rude and lie. I will never use this location and i will warn as many people as i can about his location.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Friendly workers keep eating & play areas pretty clean. Food was hot, but fries were Meh.
Atmosphere: 4
Food: 3
Service: 4
Waited in one of the drive though lines and 7 cars in the other line had their orders taken before ours. Very disappointing. Do not go to this McDonald's, this has happened several times.
Atmosphere: 1
Service: 1
Every time I get food there, I'm told to drive forward. And wait for a long time with a couple of other cars.
Service: 1
Consistent, I prefer the breakfast foods honestly. Their other menu needs a refresh. But this is a good McDonald's. We go regularly for coffee and when we are on the road it's a good spot to hit up for a breakfast on the go.
Atmosphere: 3
Food: 3
Service: 4
I ordered food on the app they took money out of my accounts. Sent son to get food he arrives they said that they didn’t get money. It was deducted from account. The manager is a joke. Terrible customer service when I called she kept talking over me. The. Told me to be respectful.
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