Our sandwiches did not have the meat they normally do. I always get the tuna which should be 4 full scoops of tuna for the footlong. I don't think there were even 2. My husband got the Philly which should have 3 trays of meat, not sure it even had 2. They keep the area with the meat blocked so you can't see what they are doing. Not happy when I paid 25 for 2 sandwiches! Won't go back!
Andrea Kerby
New owners have done a wonderful job redoing the set-up. It's very clean! Grabbed lunch from there and it was great!
Megan Blonshine
Worst. Please sell it BACK. Or hire help. You’re not saving money with NO employees when you are loosing customers DAILY who wait 30-45 minutes for two subs. Unbelievable
Harshil Patel
Had a great experience at Subway Interlochen! The food was fresh, the service was fast, and the staff was friendly. My sandwich was made just the way I wanted. A perfect spot for a quick and tasty meal. ⭐⭐⭐⭐⭐
Toni Baker
Food is super Fresh and the store is Very Clean!!
Mary Thompson
The new owners are awesome! I have had nothing but bad experiences here prior and the new owners are actually doing the job. Very happy to be going back to our local subway again!! It was also very very clean!
Allison Schajter
The new owners have really turned things around!
Rosemary Garza
The worst subway in interlochen never again go there they didn't made subs right all wrong first order no tuna lots of lettuce had that if I wanted salad I would got that second order no meat it had lots of lettuce it was the worst subs ever.my daughter took it back to show them they couldn't do anything about it so they gave her the money back
Prtk Enterprise
Amazing Place after change the management
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara
cr8zedkiwi
Under new management as of October and they are doing a fantastic job! Excellent service, excellent food, and the cleanest I have ever seen the place in the past 5 years so happy its finally being taken care of
The new manager and workers here are amazing! Food is prepped for the day now. Food taste great! As it should. The store is now clean every time I visit. This place is night and day better than the last management in charge. Appreciative and grateful to have a good food option now close to my place of business.
Atmosphere: 5
Food: 5
Service: 5
Weiney
Worst subway experience I’ve ever had, old hard cookies, sandwiches made wrong, and terrible customer service
Atmosphere: 1
Food: 1
Service: 1
Kayla Metcalf
Recently ordered from here on their app…easily the worst subway experience I’ve had to date. My daughter is obsessed so we frequent subway but this was our first visit to this specific location - and first subway experience that I’ve felt negative enough to share publicly.
My order consisted of cookies, drinks, and 4 subs. Placed the order on their app and it gave me a 15-20 min timeframe for pickup. I arrived a little over 25 minutes later. When I walked in, nobody greeted me (not a big deal for me) but with 3 employees behind the counter at the time and only 1 customer giving their single-sub order, that didn’t go unnoticed. My order was not in the pickup area (no other orders either so it confirmed for me that they were not actually that busy - as I overheard them telling other customers as I waited)
As I wasn’t greeted, I sat down at a table and waited for them to finish the gentleman’s order. While ringing him up, they asked if I was there for an order. I gave my name and the woman (who I later concluded is the manager) told me the other girl would start making my subs in a few minutes (now 10 minutes after they were suppose to be ready for pickup). At this point, 2 adults and a child walked in to order and she began to prep their food, not mine. As she was bagging their order, a couple walked in (no greeting for them either) and the male audibly said in response “what the f***” - if I heard this sitting at a table by the window, no way the customers couldn’t unless they weren’t paying attention. Not surprisingly, the woman began their order and checked them out before mine…
Being in customer service for 15 years now, I’m probably the most patient person in these situations so I sat patiently waiting for my order despite there being 3 employees behind the counter and only 1 (female) preparing food. Not the typical single employee handling bread, meat, and cheese while the other handles toppings workflow that I’m use to seeing at subway. The male was bagging cookies, chips, and drink cups which was pretty minimal based on my observations. The other woman (manager) stood at the register the entire time where she even proceeded to answer her cell phone and carry on a conversation only stepping back to allow the other employees to use the register. At one point of her conversation she stated in a shocked tone, “What happened?” (Pause as she listened) “That makes no sense. I’ve been to that store, it’s one of the cleanest I’ve ever been to. It’s cleaner than mine! Now I’m irritated” (Which is where I gathered she was the manager) and I will say - this location was clean.
Nobody apologized for the wait and I left with my food 45 minutes after it was suppose to be ready. My family and I ate after we got home, most the food was fine. Nothing special. One sub was completely wrong…ordered a monster which is suppose to come with steak and bacon (foot long for $13) instead they put bacon and turkey. For clarification - turkey obviously costs much less than steak which is why the footlong turkey sub is $4 less, I’m sure. Additionally, lettuce was requested but it had spinach instead. Despite this being so incorrect, it’s still not something I would have ever even complained about online if it weren’t for the rest of the experience I had.
Don’t recommend this location. Employees need major training in customer service and delegation/time management. And, highly unlikely they will get that proper training from this manager because she is in dire need of leadership training herself.
As someone who manages employees and has dealt with a wide range of skills and backgrounds…total injustice what this manager is doing to these younger workers. This creates the unmotivated employees we constantly hear employers/managers complaining about - employees that expect unrealistic pay while providing zero skill, little or no effort, and no accountability. Start molding employees properly so they go on to future employers with work e
Atmosphere: 1
Food: 1
Service: 1
Andrew Wade
Ordered on the app 2 subs. Came in when they said it was ready and was told I had to cancel it due to meat not being ready or thawed. There is no way for the customer to cancel the online order, a manager has to do it. It even says that on the app but the lady was not having any of it. She wouldn’t even let me do a replacement item. Very unprofessional and awkward experience. Still have not received my refund days later with subway support being even worse. So basically they stole 18 dollars from me for items I never received. Will never ever be back. Absolutely awful experience.
Edit update: Went back today to hopefully have a better experience but was met with nobody at the counter. Waited 5 minutes and still nobody. Guy finally comes out from hiding, looks around and goes back to hiding again without even acknowledging my presence…THE ONLY ONE IN THE FLIPPING STORE WAITING. How does this place stay open. God awful yet again, will for sure never be back ever again.
Atmosphere: 1
Food: 1
Service: 1
Alisa Skripnikova
Please kindly restaff or close down. 20 minutes of waiting for one person in front of me with two people working only to have the employee disappear to the back for 5 minutes, come back with one item, place it on the counter at a sloth's pace, and disappear to the back for the next item is not the way to go. I gave up after 25 minutes of standing there with no one in front of me. The other disturbing thing is to have the employee put on gloves only to touch everything with them and go back to placing food on the counter wearing those same gloves. Thanks. Pass.
Our sandwiches did not have the meat they normally do. I always get the tuna which should be 4 full scoops of tuna for the footlong. I don't think there were even 2. My husband got the Philly which should have 3 trays of meat, not sure it even had 2. They keep the area with the meat blocked so you can't see what they are doing. Not happy when I paid 25 for 2 sandwiches! Won't go back!
New owners have done a wonderful job redoing the set-up. It's very clean! Grabbed lunch from there and it was great!
Worst. Please sell it BACK. Or hire help. You’re not saving money with NO employees when you are loosing customers DAILY who wait 30-45 minutes for two subs. Unbelievable
Had a great experience at Subway Interlochen! The food was fresh, the service was fast, and the staff was friendly. My sandwich was made just the way I wanted. A perfect spot for a quick and tasty meal. ⭐⭐⭐⭐⭐
Food is super Fresh and the store is Very Clean!!
The new owners are awesome! I have had nothing but bad experiences here prior and the new owners are actually doing the job. Very happy to be going back to our local subway again!! It was also very very clean!
The new owners have really turned things around!
The worst subway in interlochen never again go there they didn't made subs right all wrong first order no tuna lots of lettuce had that if I wanted salad I would got that second order no meat it had lots of lettuce it was the worst subs ever.my daughter took it back to show them they couldn't do anything about it so they gave her the money back
Amazing Place after change the management
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara
Under new management as of October and they are doing a fantastic job! Excellent service, excellent food, and the cleanest I have ever seen the place in the past 5 years so happy its finally being taken care of
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The new manager and workers here are amazing! Food is prepped for the day now. Food taste great! As it should. The store is now clean every time I visit. This place is night and day better than the last management in charge. Appreciative and grateful to have a good food option now close to my place of business.
Atmosphere: 5
Food: 5
Service: 5
Worst subway experience I’ve ever had, old hard cookies, sandwiches made wrong, and terrible customer service
Atmosphere: 1
Food: 1
Service: 1
Recently ordered from here on their app…easily the worst subway experience I’ve had to date. My daughter is obsessed so we frequent subway but this was our first visit to this specific location - and first subway experience that I’ve felt negative enough to share publicly.
My order consisted of cookies, drinks, and 4 subs. Placed the order on their app and it gave me a 15-20 min timeframe for pickup. I arrived a little over 25 minutes later. When I walked in, nobody greeted me (not a big deal for me) but with 3 employees behind the counter at the time and only 1 customer giving their single-sub order, that didn’t go unnoticed. My order was not in the pickup area (no other orders either so it confirmed for me that they were not actually that busy - as I overheard them telling other customers as I waited)
As I wasn’t greeted, I sat down at a table and waited for them to finish the gentleman’s order. While ringing him up, they asked if I was there for an order. I gave my name and the woman (who I later concluded is the manager) told me the other girl would start making my subs in a few minutes (now 10 minutes after they were suppose to be ready for pickup). At this point, 2 adults and a child walked in to order and she began to prep their food, not mine. As she was bagging their order, a couple walked in (no greeting for them either) and the male audibly said in response “what the f***” - if I heard this sitting at a table by the window, no way the customers couldn’t unless they weren’t paying attention. Not surprisingly, the woman began their order and checked them out before mine…
Being in customer service for 15 years now, I’m probably the most patient person in these situations so I sat patiently waiting for my order despite there being 3 employees behind the counter and only 1 (female) preparing food. Not the typical single employee handling bread, meat, and cheese while the other handles toppings workflow that I’m use to seeing at subway. The male was bagging cookies, chips, and drink cups which was pretty minimal based on my observations. The other woman (manager) stood at the register the entire time where she even proceeded to answer her cell phone and carry on a conversation only stepping back to allow the other employees to use the register. At one point of her conversation she stated in a shocked tone, “What happened?” (Pause as she listened) “That makes no sense. I’ve been to that store, it’s one of the cleanest I’ve ever been to. It’s cleaner than mine! Now I’m irritated” (Which is where I gathered she was the manager) and I will say - this location was clean.
Nobody apologized for the wait and I left with my food 45 minutes after it was suppose to be ready. My family and I ate after we got home, most the food was fine. Nothing special. One sub was completely wrong…ordered a monster which is suppose to come with steak and bacon (foot long for $13) instead they put bacon and turkey. For clarification - turkey obviously costs much less than steak which is why the footlong turkey sub is $4 less, I’m sure. Additionally, lettuce was requested but it had spinach instead. Despite this being so incorrect, it’s still not something I would have ever even complained about online if it weren’t for the rest of the experience I had.
Don’t recommend this location. Employees need major training in customer service and delegation/time management. And, highly unlikely they will get that proper training from this manager because she is in dire need of leadership training herself.
As someone who manages employees and has dealt with a wide range of skills and backgrounds…total injustice what this manager is doing to these younger workers. This creates the unmotivated employees we constantly hear employers/managers complaining about - employees that expect unrealistic pay while providing zero skill, little or no effort, and no accountability. Start molding employees properly so they go on to future employers with work e
Atmosphere: 1
Food: 1
Service: 1
Ordered on the app 2 subs. Came in when they said it was ready and was told I had to cancel it due to meat not being ready or thawed. There is no way for the customer to cancel the online order, a manager has to do it. It even says that on the app but the lady was not having any of it. She wouldn’t even let me do a replacement item. Very unprofessional and awkward experience. Still have not received my refund days later with subway support being even worse. So basically they stole 18 dollars from me for items I never received. Will never ever be back. Absolutely awful experience.
Edit update: Went back today to hopefully have a better experience but was met with nobody at the counter. Waited 5 minutes and still nobody. Guy finally comes out from hiding, looks around and goes back to hiding again without even acknowledging my presence…THE ONLY ONE IN THE FLIPPING STORE WAITING. How does this place stay open. God awful yet again, will for sure never be back ever again.
Atmosphere: 1
Food: 1
Service: 1
Please kindly restaff or close down. 20 minutes of waiting for one person in front of me with two people working only to have the employee disappear to the back for 5 minutes, come back with one item, place it on the counter at a sloth's pace, and disappear to the back for the next item is not the way to go. I gave up after 25 minutes of standing there with no one in front of me. The other disturbing thing is to have the employee put on gloves only to touch everything with them and go back to placing food on the counter wearing those same gloves. Thanks. Pass.
Atmosphere: 1
Service: 1
Loading...