A very pleasant experience, Aaron at the front counter was very kind, and had a great attitude. Food was very fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries
David
Clean, bright store. Food was well made and tasty. The gentlemen that took my order was an exceptionally jovial person
Atmosphere: 5
Food: 5
Service: 5
Mike Ashford
Fast service and food is hot.
Atmosphere: 5
Food: 5
Service: 5
Kimberly Grindall
Went through drive thru ordered 2 roast beef and cheddar meals got home my sandwich had nothing but roast beef when I called they acted like I wasn't telling the truth I'm done with restaurants I will not go back there.
Atmosphere: 2
Food: 2
Service: 2
Mark Varughese
The customer service here was beyond excellent—everyone was super friendly and helpful. I tried the new gyro sandwich and honestly didn’t expect it to be that good, but it really surprised me. Great flavor and definitely something I’d order again!
Atmosphere: 5
Food: 5
Service: 5
Stephen Ozsungur
If I can give service a zero I would. Clueless at the cash. Slower than fine dining and just poor service all around.
Atmosphere: 3
Food: 2
Service: 1
Jason Van Curler
Horrible
Atmosphere: 1
Food: 1
Service: 1
Kylie Pickett
My husband and I are extremely frequent customers at Arby’s — we visit this location several times a week, and my husband regularly orders the half-pound French Dip sandwich, which is his absolute favorite.
Earlier this week, I placed an order for two of the French Dip sandwiches. After picking it up and getting home, I realized there was no au jus included in the bag — for either sandwich. While we had some at home and made it work, it was frustrating, especially given how much we spend here weekly. I chose to let it go at the time.
Unfortunately, this evening I had another poor experience, and I can’t ignore it. I placed another online order (over $35 worth of food) and went to pick it up. They had crammed everything — two French Dip sandwiches, four chicken wraps, and five tenders — into a single paper bag, sealed it shut with a sticker, and handed it to me. I specifically asked if the au jus was inside, and the employee assured me it was.
As I attempted to place the bag on my front seat, it completely ripped open from the bottom due to how heavy it was. I backed up (no one was behind me) and returned to the window, where a different employee gave me an annoyed look. I held up the torn bag and explained what happened. Instead of offering an apology or rebagging the food, he handed me new bags and made me repackage everything myself. I reminded him that I was told the au jus was included, and of course, it wasn’t — so he had to go get it.
Still trying to give the store the benefit of the doubt, I called to speak with a manager. A young woman named Jaylin answered and said she was the manager. I calmly explained my concerns. She didn’t apologize once. Instead, she deflected blame, saying they follow the manufacturer’s weight limit for the bags. I found that dismissive and unhelpful — and as someone with 15 years in restaurant management, I can say with confidence that her tone and response were unacceptable for a manager.
The lack of ownership, care, and basic courtesy I received — both at the window and on the phone — has left me very disappointed. We spend a lot of money at Arby’s and have always been loyal customers, but I will now be driving further to visit the West Avenue location instead.
By the way, the 2nd bag also ripped confirming it was absolutely over the weight limit and also they didn’t fully seal the lid on the au jus and it spilled all over the bag and also that bag ripped. Pics attached.
I hope this feedback is taken seriously. Jaylin’s response and lack of customer service do not reflect well on your brand or your standards.
Atmosphere: 1
Food: 4
Service: 1
Cody Robinson
Didn’t let me order through the drive thru
Atmosphere: 1
Food: 5
Service: 1
DaemianW
Didn’t let us order through the drive through without a car, 10/10 would never walk through there again
Worst Arby's in Michigan! Every time I come here, my order is always messed up, and they never give you the sauces you ask for. Four times in a row now my order had been messed up. Either forgetting items or the sauces. Don't waste your money.
Atmosphere: 1
Food: 1
Service: 1
Stephanie Anastasiadis
I’m not sure of the names of the two people working drive through today, but wow! How refreshing to have been greeted so kindly and receive such great service. They’re doing something right at this location for everyone to have such wonderful attitudes.
Service: 5
Meditation Universe
I stood at the counter for close to five minutes, while three workers looked at me and said nothing. I finally said hello to the woman manager, who looked 2 times at me and said nothing, she said i thought you had been helped, well if you would of said hello have you been helped or something? Very bad staff all three of those workers were female and should not be in customer service, this all took place on 2/26/25 at around 5:15PM.
Atmosphere: 4
Food: 4
Service: 1
Samantha White
What is the point of placing an order if the staff isn't even going to 1. Follow it or 2. Put all of the items on your sandwich? I know it must be exhausting working in fast food, but if im paying damn near 60 bucks for meals to feed my family I would expect the order to be right and made how I asked especially given it wasn't a big ask. Extra cheese on a turkey bacon ranch (and the sandwich didn't even have the bacon and was slapped together like a 3 year old made it and not even cut all the way through) and then adding an extra fry i didn't order. Yall need to do better. This was a bad experience 😕
Atmosphere: 2
Food: 2
Service: 2
Selena Lahman
I asked for my whole order to be fresh, when I took a bite out of my chicken bacon Swiss sandwich, the patty was cold and very hard. Was definitely not cook to order. I was also supposed to get a medium fry and they gave me a small that wasn’t even halfway full. All of the tables in here are always dirty, they don’t wipe anything down during the day. The workers were very nice and polite until we sat down to eat. They were playing vulgar music and talking back there cussing nonstop. Food was bad, cleanliness was bad, workers very disrespectful. 0/10 DO NOT RECOMMEND
A very pleasant experience, Aaron at the front counter was very kind, and had a great attitude. Food was very fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries
Clean, bright store. Food was well made and tasty. The gentlemen that took my order was an exceptionally jovial person
Atmosphere: 5
Food: 5
Service: 5
Fast service and food is hot.
Atmosphere: 5
Food: 5
Service: 5
Went through drive thru ordered 2 roast beef and cheddar meals got home my sandwich had nothing but roast beef when I called they acted like I wasn't telling the truth I'm done with restaurants I will not go back there.
Atmosphere: 2
Food: 2
Service: 2
The customer service here was beyond excellent—everyone was super friendly and helpful. I tried the new gyro sandwich and honestly didn’t expect it to be that good, but it really surprised me. Great flavor and definitely something I’d order again!
Atmosphere: 5
Food: 5
Service: 5
If I can give service a zero I would. Clueless at the cash. Slower than fine dining and just poor service all around.
Atmosphere: 3
Food: 2
Service: 1
Horrible
Atmosphere: 1
Food: 1
Service: 1
My husband and I are extremely frequent customers at Arby’s — we visit this location several times a week, and my husband regularly orders the half-pound French Dip sandwich, which is his absolute favorite.
Earlier this week, I placed an order for two of the French Dip sandwiches. After picking it up and getting home, I realized there was no au jus included in the bag — for either sandwich. While we had some at home and made it work, it was frustrating, especially given how much we spend here weekly. I chose to let it go at the time.
Unfortunately, this evening I had another poor experience, and I can’t ignore it. I placed another online order (over $35 worth of food) and went to pick it up. They had crammed everything — two French Dip sandwiches, four chicken wraps, and five tenders — into a single paper bag, sealed it shut with a sticker, and handed it to me. I specifically asked if the au jus was inside, and the employee assured me it was.
As I attempted to place the bag on my front seat, it completely ripped open from the bottom due to how heavy it was. I backed up (no one was behind me) and returned to the window, where a different employee gave me an annoyed look. I held up the torn bag and explained what happened. Instead of offering an apology or rebagging the food, he handed me new bags and made me repackage everything myself. I reminded him that I was told the au jus was included, and of course, it wasn’t — so he had to go get it.
Still trying to give the store the benefit of the doubt, I called to speak with a manager. A young woman named Jaylin answered and said she was the manager. I calmly explained my concerns. She didn’t apologize once. Instead, she deflected blame, saying they follow the manufacturer’s weight limit for the bags. I found that dismissive and unhelpful — and as someone with 15 years in restaurant management, I can say with confidence that her tone and response were unacceptable for a manager.
The lack of ownership, care, and basic courtesy I received — both at the window and on the phone — has left me very disappointed. We spend a lot of money at Arby’s and have always been loyal customers, but I will now be driving further to visit the West Avenue location instead.
By the way, the 2nd bag also ripped confirming it was absolutely over the weight limit and also they didn’t fully seal the lid on the au jus and it spilled all over the bag and also that bag ripped. Pics attached.
I hope this feedback is taken seriously. Jaylin’s response and lack of customer service do not reflect well on your brand or your standards.
Atmosphere: 1
Food: 4
Service: 1
Didn’t let me order through the drive thru
Atmosphere: 1
Food: 5
Service: 1
Didn’t let us order through the drive through without a car, 10/10 would never walk through there again
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Worst Arby's in Michigan!
Every time I come here, my order is always messed up, and they never give you the sauces you ask for.
Four times in a row now my order had been messed up. Either forgetting items or the sauces. Don't waste your money.
Atmosphere: 1
Food: 1
Service: 1
I’m not sure of the names of the two people working drive through today, but wow! How refreshing to have been greeted so kindly and receive such great service. They’re doing something right at this location for everyone to have such wonderful attitudes.
Service: 5
I stood at the counter for close to five minutes, while three workers looked at me and said nothing. I finally said hello to the woman manager, who looked 2 times at me and said nothing, she said i thought you had been helped, well if you would of said hello have you been helped or something? Very bad staff all three of those workers were female and should not be in customer service, this all took place on 2/26/25 at around 5:15PM.
Atmosphere: 4
Food: 4
Service: 1
What is the point of placing an order if the staff isn't even going to 1. Follow it or 2. Put all of the items on your sandwich? I know it must be exhausting working in fast food, but if im paying damn near 60 bucks for meals to feed my family I would expect the order to be right and made how I asked especially given it wasn't a big ask. Extra cheese on a turkey bacon ranch (and the sandwich didn't even have the bacon and was slapped together like a 3 year old made it and not even cut all the way through) and then adding an extra fry i didn't order. Yall need to do better. This was a bad experience 😕
Atmosphere: 2
Food: 2
Service: 2
I asked for my whole order to be fresh, when I took a bite out of my chicken bacon Swiss sandwich, the patty was cold and very hard. Was definitely not cook to order. I was also supposed to get a medium fry and they gave me a small that wasn’t even halfway full. All of the tables in here are always dirty, they don’t wipe anything down during the day. The workers were very nice and polite until we sat down to eat. They were playing vulgar music and talking back there cussing nonstop. Food was bad, cleanliness was bad, workers very disrespectful. 0/10 DO NOT RECOMMEND
Atmosphere: 2
Food: 3
Service: 5
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