He put me in for the wrong coffee re tell him just to get the wrong coffee again I'll stick with my normal one these guys always mess my order up
Atmosphere: 1
Food: 5
Service: 1
Carol Adams
I. Can't do without their coffee Frozen mint mocha and hot teddy bear
Atmosphere: 3
Food: 3
Service: 3
Mel issa
Staff is amazing and everything is delicious. My fav by far!
Atmosphere: 5
Food: 5
Service: 5
Stacey Elvidge
I ordered a spotted owl ($8+) with light sweetness, and the first one came out way too sweet. When I politely asked for a remake, the experience became extremely frustrating. After making the remake, all the baristas left the area, leaving my cup sitting at the window while the only staff member (window girl) remaining worked on a pastry, even though the drive thru was backed up with cars. The staff who remade my drink seemed annoyed, and the window girl even apologized to them, as if I had done something wrong for coming back.
Mistakes happen, that’s understandable, but being rude or deliberately making a customer wait is not acceptable. If you work at a coffee shop, handling order corrections politely and efficiently should be standard. A simple, friendly remake is all it would have taken to resolve the situation. I hope this feedback encourages the team to improve their customer service and treat customers who return for corrections with respect
Last but not least, They asked if I wanted to leave a tip on my card, which honestly felt a little rude. This isn’t a full service restaurant where staff depend on tips, and it puts customers in an awkward spot. I’m glad I said no, especially after how the situation was handled later, it would’ve been really disappointing to tip for that kind of attitude
Atmosphere: 1
Food: 2
Service: 1
Holly gb
Overall Not happy with the inconsistent drink quality as well as the customer service at this location.....(some baristas are good others are... Noticably apathetic and moody to say the least...it's off putting)
I also don't like being asked if I want to tip them on my card either.... Maybe they can have a sign that tips can be added to the card so customers don't have to be asked and put on the spot in front of all the employees.... Should be customers choice to reward a tip for great service not an obligation or request... Especially after inconsistent service... I find myself driving further for other options instead of stopping at this location.
Food: 3
Service: 2
Ebaugh Randleas
Best Mocha I've had in a while.
Ru Engel
Coffee. Yucky. Not hot. 8 ordered decaf....
Jessica Howard
Easy to get to from the highway if you need a quick break for caffeine, and just as easy to get back on the highway.
Darcy Myers
Every time i go to Biggby my coffee tastes like milk more than coffee. I don’t know why I'm paying coffee prices for a cup of milk. Also, every locations prices are different. Horrible coffee, Starbucks is better and cheaper.
Miriam Boyce
Great service, fantastic beverages, and cozy seating
Love the staff, service, and coffee. However, the only thing that needs work is consistency with drinks. I can always tell who makes my drink based on taste.
Atmosphere: 5
Food: 3
Service: 5
Rial Ryan
I'm a doordasher and urber eats driver and they treated me nice and me in and out and made everything correct so I can only imagine what they do for the general public, keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
katie kincer
Drive thru was quick and friendly. Nice stop on the way to work.
Atmosphere: 5
Food: 5
Service: 5
Jon Adams
For some reason....other locations are way better than here.... SMH.
Meridith Surbrook
I just love all the employees. They are very nice and are a pleasure to see....
He put me in for the wrong coffee re tell him just to get the wrong coffee again I'll stick with my normal one these guys always mess my order up
Atmosphere: 1
Food: 5
Service: 1
I. Can't do without their coffee
Frozen mint mocha and hot teddy bear
Atmosphere: 3
Food: 3
Service: 3
Staff is amazing and everything is delicious. My fav by far!
Atmosphere: 5
Food: 5
Service: 5
I ordered a spotted owl ($8+) with light sweetness, and the first one came out way too sweet. When I politely asked for a remake, the experience became extremely frustrating. After making the remake, all the baristas left the area, leaving my cup sitting at the window while the only staff member (window girl) remaining worked on a pastry, even though the drive thru was backed up with cars. The staff who remade my drink seemed annoyed, and the window girl even apologized to them, as if I had done something wrong for coming back.
Mistakes happen, that’s understandable, but being rude or deliberately making a customer wait is not acceptable. If you work at a coffee shop, handling order corrections politely and efficiently should be standard. A simple, friendly remake is all it would have taken to resolve the situation. I hope this feedback encourages the team to improve their customer service and treat customers who return for corrections with respect
Last but not least, They asked if I wanted to leave a tip on my card, which honestly felt a little rude. This isn’t a full service restaurant where staff depend on tips, and it puts customers in an awkward spot. I’m glad I said no, especially after how the situation was handled later, it would’ve been really disappointing to tip for that kind of attitude
Atmosphere: 1
Food: 2
Service: 1
Overall Not happy with the inconsistent drink quality as well as the customer service at this location.....(some baristas are good others are... Noticably apathetic and moody to say the least...it's off putting)
I also don't like being asked if I want to tip them on my card either.... Maybe they can have a sign that tips can be added to the card so customers don't have to be asked and put on the spot in front of all the employees.... Should be customers choice to reward a tip for great service not an obligation or request... Especially after inconsistent service...
I find myself driving further for other options instead of stopping at this location.
Food: 3
Service: 2
Best Mocha I've had in a while.
Coffee. Yucky. Not hot. 8 ordered decaf....
Easy to get to from the highway if you need a quick break for caffeine, and just as easy to get back on the highway.
Every time i go to Biggby my coffee tastes like milk more than coffee. I don’t know why I'm paying coffee prices for a cup of milk. Also, every locations prices are different. Horrible coffee, Starbucks is better and cheaper.
Great service, fantastic beverages, and cozy seating
Restaurantji Recommends
Love the staff, service, and coffee. However, the only thing that needs work is consistency with drinks. I can always tell who makes my drink based on taste.
Atmosphere: 5
Food: 3
Service: 5
I'm a doordasher and urber eats driver and they treated me nice and me in and out and made everything correct so I can only imagine what they do for the general public, keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Drive thru was quick and friendly. Nice stop on the way to work.
Atmosphere: 5
Food: 5
Service: 5
For some reason....other locations are way better than here.... SMH.
I just love all the employees. They are very nice and are a pleasure to see....
Atmosphere: 5
Food: 5
Service: 5
Loading...