McDonald's
6011 Ann Arbor Rd, Jackson
(517) 764-4911
Recent Reviews
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Could not possibly have had a worst experience. Nobody here knows how to do their job. Had an issue with the app and nobody there knew what to do and ended up losing all my points off the app and receiving nothing for them. Employee completely just did not care and had it did not care attitude. Turns out this was the manager of the establishment. Ownership you really need to take better care of this place. I won't be back and I am not going to recommend this place in fact I will probably recommend people go anywhere but McDonald's. Just so fed up of consistently terrible experiences here
Food: 1
Service: 1
Service was friendly and fast.
Atmosphere: 5
Food: 4
Service: 5
Slowest McDonald’s ever. Placed a mobile order and paid and the employee was hanging out the window taking to his friend. Been 10 minutes now and I had enough time to write this while I wait for the food I already paid for.
Atmosphere: 1
Food: 1
Service: 1
I needed a late night snack and a restroom stop -- online page said they were open until 11. Gotnoff the interstate, found the restaurant, got up and went up to the door. Locked. Sign on door says lobby open until 11, and it was over an hour before that. Got back in car and went through the drive through, despite creepy guy standing there talking to the worker. She said the door and page were wrong, the lobby closes early. Ordered a caramel frappe. Don't know what i got, but it wasnt a frappe -- some watery thing with a hint of coffee and a hint of cream and some caramel syrup stuck at the bottom. It was horrible but it was wet so I drank it.
Atmosphere: 1
Food: 1
Service: 1
Been coming here almost daily for the past 4 years for coffee & frappes & this McDonald's is my favorite to frequent! Thank you to Tyler & Mckenzie for being the sweetest most amazing people that work here who always go above & beyond for the customers, you guys are very much appreciated!! 💛 ❤
Atmosphere: 5
Food: 4
Service: 5
Happy meal nuggets so old my niece couldn't eat them. The French fries were cold and hard as well so be careful and check everything if u go here and make sure before you leave the food is edible
Atmosphere: 1
Food: 1
Service: 1
Kaylee is one of the best people working there. She was still kind and smiling with her manager behind her yelling at her while she was just trying to do her job. Thank you Kaylee for treating your customers with kindness!
Atmosphere: 3
Food: 2
Service: 5
We stopped in the drive thru to grab breakfast on the way through town. Got home and found the order was inaccurate, and hair in one of the sandwiches.
Food: 1
Service: 3
can't even take an order
Service: 1
Went here to get the monopoly big mac. Asked for it without the center bun. Got back to work and seen it wasn't in the regular container and had no bun at all. So along with the odd salad, i didnt get my monopoly sticker either. Can't call or go back due to being at work.
Restaurantji Recommends
Met a lovely cockroach today while waiting for my food. Will not eat here again.
Atmosphere: 1
Food: 1
Service: 1
While waiting for my food I noticed cockroaches walking around
Atmosphere: 1
Food: 1
Service: 1
Super clean location, had the nicest server at the register who made my iced coffee personally to make sure she got the modifications correct. Would definitely revisit on my next road trip! If you’re the manager here, Theresa deserves a raise!!!
Atmosphere: 5
Food: 5
Service: 5
3 strikes you’re out! I’m not sure what happened to this location but we will not be returning. They once were timely and accurate with orders complete opposite. And don’t try to call cause no one ever answers! Never been to a McDonald’s as bad as this one!
Atmosphere: 1
Food: 1
Service: 1
Only got half my Order got home saw missing Order look for receipt there was not one. Hand bag to wife and got back in the white dodge truck check the video. Told drive i didn't my full Order and told they would give out free food. I went inside and show hundreds of dollars and I don't free food. The said they would any food for free very rudely. I said fine I pay for missing food I didn't get. They manager said fine I will take out of pay and she was very mad at me and turn back and walk away.
Atmosphere: 1
Food: 5
Service: 1
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