My house is 20 minutes away. I place my order before I leave and sometimes it still isn't ready by the time I get there. Today I waited half an hour for a tea. Not the place to go if you're in a hurry.
Atmosphere: 1
Food: 3
Service: 1
Stephanie
Person that took order said nothing when we approached the counter - I had no idea if he was ready to take my order or not. 8 employees behind the counter. 15 minute wait for drinks. There was ONE employee making drinks. Also, a woman with a blue streak of hair hollered at employees about bags being in the wrong place. Not sure that was necessary, but whatever. Horrible, horrible service. I go to Starbucks almost everyday in the Lansing area and have NEVER had to wait this long for a drink - with a very unhappy, incompetent group of employees.
Atmosphere: 1
Food: 3
Service: 1
Rachael D. (rlbell6)
I'm not sure what's been going on but it seems every month the store gets worse. Something is always broken, whether it's an espresso machine, the order screen, out of stock of items. The wait times get longer and morale seems really low. I went to pick up a mobile order at the drive through and watched as the window opened multiple times and staff ignored me as they stood there and did their task. Their window was open, my window was open, I was staring right at the four of them as they chatted with each other and went back and forth to the window, opening and closing it, they could have at least said, someone will be right with you, but nope, just open window and avoiding looking at me. After 8 mins of just sitting there and staring, I finally tried to politely ask for my mobile order that I could see waiting on the counter. They ignored me, even the customers inside could hear me and tried to flag a staff member for me, still no acknowledgement to any of us. I finally was able to get a staff member to acknowledge me but by then my coffee was lukewarm, my kiddo was restless, and I was frustrated.
Atmosphere: 2
Food: 4
Service: 1
Fuad Alwageeh
The worst service ever, been n drive through 3 times , they take forever to get to u
Sethame Seed
My girlfriend and I shared an iced Passion Tea and it was delicious! The service was a tad slow and we had to wait a while, but it gave us more time to talk, so I can't complain about that. I would try this again!
Atmosphere: 5
Food: 5
Service: 5
MAI TRUONG USA
The staff taking orders in the morning always get my order wrong. Every time I go there to order, they mess it up. It happens every single day. I’m not feeling good for that.
Food: 1
Service: 1
Remy DeShong
NEVER go to a restaurant that locks their patrons out of the restrooms. I had to wait in line to order my beverage before I was allowed to relieve myself. This place is pay to pee. Then wait 10 minutes on a cold coffee. I'll never return here again.
Atmosphere: 1
Service: 1
Concerned Citizen
If I could give minus stars I would. Went in there at 7:15 pm on 12/6 there were about four girls working one was making herself a drink for herself and said she was on break. Anyhow not one person even acknowledged we were in the lobby . Had a huge order for our Christmas party . Waited 15 minutes and not one person said one thing. Anyhow we left and went elsewhere. Very disturbing behavior. I personally would clean up and get rid of every single person working at the time I posted . What a shame . I guess the owner is doing to well since he passed on a $300 dollar order . Glad the little girl who ignored everyone as well who said I’m on break drinking her drink and not a care in the world people were in lobby and not said a single word too. From looking at there reviews guess I’m not the only one who thinks that crew is a joke.
Atmosphere: 1
Food: 1
Service: 1
Carrie Candelario
Visited 12/6/2025 around 9am very busy. Food was fast, staff was friendly and everything was toasty and perfect.
Food: 5
Service: 5
MrNedsaabdickerson
Cleaner than it used to be, stopped in for a cup of coffee with shot of expresso,not bad
It’s ridiculous how long we have to wait it’s not even a long line. I was in the same spot for almost 10 mins. Waited in total 40 mins for my 2 drinks and 2 cake pops.
Honey Williams
Love this location, there is a man there by the Name of kaseem, he's the best person there in my opinion!! Followed by kesha the manager! 😃 Keep being great kaseem your greatly appreciated 👍
Atmosphere: 5
Food: 5
Service: 5
Pete W
It was busy but waited over 25 minutes for an Americano. I would avoid Starbucks moving forward. The quality is not worth the wait or price. The staff was fine just overwhelmed. Time for a change.
Atmosphere: 3
Food: 3
Service: 1
B. Kuhl
The staff are wonderful!
Atmosphere: 5
Food: 4
Service: 5
Nathan Smith
Left after 45mins bc there were 10 people in front of me. Absolute joke, I’ll never be back. Workers didn’t care about the wait
My house is 20 minutes away. I place my order before I leave and sometimes it still isn't ready by the time I get there. Today I waited half an hour for a tea. Not the place to go if you're in a hurry.
Atmosphere: 1
Food: 3
Service: 1
Person that took order said nothing when we approached the counter - I had no idea if he was ready to take my order or not. 8 employees behind the counter. 15 minute wait for drinks. There was ONE employee making drinks. Also, a woman with a blue streak of hair hollered at employees about bags being in the wrong place. Not sure that was necessary, but whatever. Horrible, horrible service. I go to Starbucks almost everyday in the Lansing area and have NEVER had to wait this long for a drink - with a very unhappy, incompetent group of employees.
Atmosphere: 1
Food: 3
Service: 1
I'm not sure what's been going on but it seems every month the store gets worse. Something is always broken, whether it's an espresso machine, the order screen, out of stock of items. The wait times get longer and morale seems really low. I went to pick up a mobile order at the drive through and watched as the window opened multiple times and staff ignored me as they stood there and did their task. Their window was open, my window was open, I was staring right at the four of them as they chatted with each other and went back and forth to the window, opening and closing it, they could have at least said, someone will be right with you, but nope, just open window and avoiding looking at me. After 8 mins of just sitting there and staring, I finally tried to politely ask for my mobile order that I could see waiting on the counter. They ignored me, even the customers inside could hear me and tried to flag a staff member for me, still no acknowledgement to any of us. I finally was able to get a staff member to acknowledge me but by then my coffee was lukewarm, my kiddo was restless, and I was frustrated.
Atmosphere: 2
Food: 4
Service: 1
The worst service ever, been n drive through 3 times , they take forever to get to u
My girlfriend and I shared an iced Passion Tea and it was delicious! The service was a tad slow and we had to wait a while, but it gave us more time to talk, so I can't complain about that. I would try this again!
Atmosphere: 5
Food: 5
Service: 5
The staff taking orders in the morning always get my order wrong. Every time I go there to order, they mess it up. It happens every single day.
I’m not feeling good for that.
Food: 1
Service: 1
NEVER go to a restaurant that locks their patrons out of the restrooms. I had to wait in line to order my beverage before I was allowed to relieve myself. This place is pay to pee. Then wait 10 minutes on a cold coffee. I'll never return here again.
Atmosphere: 1
Service: 1
If I could give minus stars I would. Went in there at 7:15 pm on 12/6 there were about four girls working one was making herself a drink for herself and said she was on break. Anyhow not one person even acknowledged we were in the lobby . Had a huge order for our Christmas party . Waited 15 minutes and not one person said one thing. Anyhow we left and went elsewhere. Very disturbing behavior. I personally would clean up and get rid of every single person working at the time I posted . What a shame . I guess the owner is doing to well since he passed on a $300 dollar order . Glad the little girl who ignored everyone as well who said I’m on break drinking her drink and not a care in the world people were in lobby and not said a single word too. From looking at there reviews guess I’m not the only one who thinks that crew is a joke.
Atmosphere: 1
Food: 1
Service: 1
Visited 12/6/2025 around 9am very busy. Food was fast, staff was friendly and everything was toasty and perfect.
Food: 5
Service: 5
Cleaner than it used to be, stopped in for a cup of coffee with shot of expresso,not bad
Restaurantji Recommends
It’s ridiculous how long we have to wait it’s not even a long line. I was in the same spot for almost 10 mins. Waited in total 40 mins for my 2 drinks and 2 cake pops.
Love this location, there is a man there by the Name of kaseem, he's the best person there in my opinion!! Followed by kesha the manager! 😃 Keep being great kaseem your greatly appreciated 👍
Atmosphere: 5
Food: 5
Service: 5
It was busy but waited over 25 minutes for an Americano. I would avoid Starbucks moving forward. The quality is not worth the wait or price. The staff was fine just overwhelmed. Time for a change.
Atmosphere: 3
Food: 3
Service: 1
The staff are wonderful!
Atmosphere: 5
Food: 4
Service: 5
Left after 45mins bc there were 10 people in front of me. Absolute joke, I’ll never be back. Workers didn’t care about the wait
Atmosphere: 1
Service: 1
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