I often come here. Enjoy the coffee and breakfast sandwiches. Stopped in this afternoon to get a coffee on my way into work. I got here probably right at 4pm, or just a minute or two afterwards.Did not see the small sign on front door that said Lobby would be closing at 4pm (drive thru at 7pm) Stood at counter for at least 5-6min and no one even acknowledged I was standing there. One employee asked another to lock the front door. Finally I said “I guess I’ll go through the drive thru if anyone will take my order” When I got to the window I told the employee it would have been nice to at least be acknowledged that I was standing there; and let me know they would be with me shortly; - but nothing. (They closed early due to lack of help) She replied “There was a sign on the door”. … Still a very poor response and very poor customer service. I am in a customer service business also, and completely understand how it can be. The communication skills are definitely lacking in the workplace today! When Michelle is there it’s definitely not like this. Just something to think about-
Service: 2
Donald Bell
Food is better than Dunkin but that's not a very high bar. The staff there seemed to be offended because I said "yes ma'am" over the drive through. Could very well tell just from the voice in the intercom that it was a woman, but when we got up to the pay station, it was definitely a she-he. They didn't voice their displeasure with us but I can tell.
Atmosphere: 2
Food: 1
Service: 2
Brian
I come here every single morning and I get a coffee, id just prefer if it wasn’t almost cold every time I get it, doesn’t matter if I order it different or dark roast, its never hot
I've had a good experience with you folks. I bought the big can of coffee. Oh man is it good. 5 stars.😁
Atmosphere: 5
Food: 5
Service: 5
Trent Harris
Tim Hortons is a Canadian chain that has made inroads in Jackson in recent years. Not only can one get coffee, ice cream, donuts, and sandwiches here, but they speak Canadian, which allows we Michiganders a convenient place to practice our second tongue, Yooper-ese. Yah, ey? So recently I stopped in to have a dine-in late lunch at the West Michigan Ave. location. First impressions: wow, this place looks really clean! And it smells great. The aroma of brewed coffee mixed with pastries baking primes the appetite. Service at the counter was prompt and friendly. In fact, all the staff appear to be in a jovial mood, cracking jokes with each other. This is unusual for a fast food place in my experience. I order a ham sandwich lunch meal, which comes with chips and a pop (see? this is Michigan - we drink pop here, not soda, not Coke. Unless your pop also happens to be a Coke...but I digress). The food comes out pretty quickly and I go to find a seat. Upon closer inspection, several of the dining room tables have crumbs on them but nothing egregious. I choose a table that is as spotless as the rest of the restaurant looks. As I get into my meal, my ham and cheese sandwich was made to order and was nicely prepared. Although maybe not as picturesque as the menu photo would suggest, I'd describe my sandwich as neat and tidy. The rustic bun is substantial and has a nice crunch to it. The ham, Swiss, tomato, lettuce, and mayo are fresh and well-proportioned. All in all for a chain offering, this is a very nice sandwich. It tastes every bit as good as it looks. The kettle potato chips now come in a bag, there are enough of them (1.5 oz), and they are a nice salty and crunchy counterpoint to my Sprite soft drink. But they don't hold a candle to the way Tim Horton's used to do potato chips, where they were scooped out of a heated hopper and served to you toasty warm in a wax paper sleeve. Not only was this a more eco-friendly packaging way to deliver the chips to the customer, but the sensory experience of warm, salty, crunchy, slightly greasy chips just can't be matched by any chips in a bag. Oh well, I'm sure there is an accountant somewhere at Tim Hortons HQ who is happy about this change, my opinion's notwithstanding. Speaking of which, my entire meal clocked in at $9.31 which at today's fast food prices is a bargain. Although I am more a fan of mom and pop restaurants and tend to avoid chains, Tim Hortons is an unusual Canadian outpost of quality and value, so I happily make an exception for them. There's something about this Tim Hortons. I don't know what they're doing, but they're doing something right. So check it out, eh?
Parking: Plenty of parking in on-site lot
Atmosphere: 5
Food: 5
Service: 5
Riley
Food 👍 Was told that type of donut wasn't existent when I could see it on the shelf
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Caramel Pecan Dream Donut
Blake Jenkins
Very professional and quick
Atmosphere: 5
Food: 5
Service: 5
Neve Rodriguez
Very rude to us , and our food is rock hard. Also out of literally everything we asked for.
Best coffee around so even when serviced by unfriendly staff I am ok
Atmosphere: 5
Food: 5
Service: 3
Vaishnavi Bawa
I have gone to this Tim Horton's every morning for 7 years straight, and the employees are so kind, courteous, hard-working, and respectful. Only once in 7 years did they get my order wrong. I won't go anywhere else. Jackson is lucky to have them. They are gems.
Atmosphere: 5
Food: 5
Service: 5
Susan Combs
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Barb Fraley
Fast and the best shake ever!
Food: 5
Service: 5
mariah warr
love these guys! we come here all the time and the people that work here are so generous. keep up the good work. ?
I often come here. Enjoy the coffee and breakfast sandwiches. Stopped in this afternoon to get a coffee on my way into work. I got here probably right at 4pm, or just a minute or two afterwards.Did not see the small sign on front door that said Lobby would be closing at 4pm (drive thru at 7pm)
Stood at counter for at least 5-6min and no one even acknowledged I was standing there. One employee asked another to lock the front door. Finally I said “I guess I’ll go through the drive thru if anyone will take my order”
When I got to the window I told the employee it would have been nice to at least be acknowledged that I was standing there; and let me know they would be with me shortly; - but nothing.
(They closed early due to lack of help)
She replied “There was a sign on the door”.
… Still a very poor response and very poor customer service. I am in a customer service business also, and completely understand how it can be.
The communication skills are definitely lacking in the workplace today!
When Michelle is there it’s definitely not like this.
Just something to think about-
Service: 2
Food is better than Dunkin but that's not a very high bar. The staff there seemed to be offended because I said "yes ma'am" over the drive through. Could very well tell just from the voice in the intercom that it was a woman, but when we got up to the pay station, it was definitely a she-he. They didn't voice their displeasure with us but I can tell.
Atmosphere: 2
Food: 1
Service: 2
I come here every single morning and I get a coffee, id just prefer if it wasn’t almost cold every time I get it, doesn’t matter if I order it different or dark roast, its never hot
I love the coffee 😍
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Pecan Dream Donut, Boston Cream Donuts, Mocha Latte, Blueberry Timbit Timbits
I've had a good experience with you folks.
I bought the big can of coffee.
Oh man is it good.
5 stars.😁
Atmosphere: 5
Food: 5
Service: 5
Tim Hortons is a Canadian chain that has made inroads in Jackson in recent years. Not only can one get coffee, ice cream, donuts, and sandwiches here, but they speak Canadian, which allows we Michiganders a convenient place to practice our second tongue, Yooper-ese. Yah, ey? So recently I stopped in to have a dine-in late lunch at the West Michigan Ave. location. First impressions: wow, this place looks really clean! And it smells great. The aroma of brewed coffee mixed with pastries baking primes the appetite. Service at the counter was prompt and friendly. In fact, all the staff appear to be in a jovial mood, cracking jokes with each other. This is unusual for a fast food place in my experience. I order a ham sandwich lunch meal, which comes with chips and a pop (see? this is Michigan - we drink pop here, not soda, not Coke. Unless your pop also happens to be a Coke...but I digress). The food comes out pretty quickly and I go to find a seat. Upon closer inspection, several of the dining room tables have crumbs on them but nothing egregious. I choose a table that is as spotless as the rest of the restaurant looks. As I get into my meal, my ham and cheese sandwich was made to order and was nicely prepared. Although maybe not as picturesque as the menu photo would suggest, I'd describe my sandwich as neat and tidy. The rustic bun is substantial and has a nice crunch to it. The ham, Swiss, tomato, lettuce, and mayo are fresh and well-proportioned. All in all for a chain offering, this is a very nice sandwich. It tastes every bit as good as it looks. The kettle potato chips now come in a bag, there are enough of them (1.5 oz), and they are a nice salty and crunchy counterpoint to my Sprite soft drink. But they don't hold a candle to the way Tim Horton's used to do potato chips, where they were scooped out of a heated hopper and served to you toasty warm in a wax paper sleeve. Not only was this a more eco-friendly packaging way to deliver the chips to the customer, but the sensory experience of warm, salty, crunchy, slightly greasy chips just can't be matched by any chips in a bag. Oh well, I'm sure there is an accountant somewhere at Tim Hortons HQ who is happy about this change, my opinion's notwithstanding. Speaking of which, my entire meal clocked in at $9.31 which at today's fast food prices is a bargain. Although I am more a fan of mom and pop restaurants and tend to avoid chains, Tim Hortons is an unusual Canadian outpost of quality and value, so I happily make an exception for them. There's something about this Tim Hortons. I don't know what they're doing, but they're doing something right. So check it out, eh?
Parking: Plenty of parking in on-site lot
Atmosphere: 5
Food: 5
Service: 5
Food 👍
Was told that type of donut wasn't existent when I could see it on the shelf
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Caramel Pecan Dream Donut
Very professional and quick
Atmosphere: 5
Food: 5
Service: 5
Very rude to us , and our food is rock hard. Also out of literally everything we asked for.
Atmosphere: 1
Food: 1
Service: 1
Ya Got to stop in for coffee .. Thank me later
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Best coffee around so even when serviced by unfriendly staff I am ok
Atmosphere: 5
Food: 5
Service: 3
I have gone to this Tim Horton's every morning for 7 years straight, and the employees are so kind, courteous, hard-working, and respectful. Only once in 7 years did they get my order wrong. I won't go anywhere else. Jackson is lucky to have them. They are gems.
Atmosphere: 5
Food: 5
Service: 5
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Fast and the best shake ever!
Food: 5
Service: 5
love these guys! we come here all the time and the people that work here are so generous. keep up the good work. ?
Atmosphere: 5
Food: 5
Service: 5
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