As a mom driving home late from a family Christmas celebration, my kids were *hungry*—and gas station food just wasn’t going to cut it. Every fast-food place in town that Google said was “open” was closed. Even McDonald’s. We were tired, frustrated, and running out of options.
Then we found the **Tim Hortons on Airport Road in Jackson, MI**—and not only was it open at **11pm on Christmas Day**, but the **owner/boss herself was there**, supporting her staff after having already been on site since **4am Christmas Eve**. That alone says everything.
The food was warm, fast, and comforting—but what really stood out was the heart behind the operation. This wasn’t just a business staying open; this was someone showing up for their **team and their community** on a holiday when most places didn’t.
You fed tired kids, gave a worn-out mom a moment of relief, and reminded us what real leadership and community care looks like. Thank you to this Tim Hortons and to an owner who clearly leads by example. You were exactly what we needed when we needed it most. 💛
Atmosphere: 5
Food: 5
Service: 5
Kevin Rayl
I've been wanting to stop into this new Tim Hortons. Today was the day. I figured more people use the drive through so the sit-down would be empty. I was right. So went in, ordered, sat down and had a nice quiet meal with my wife.
Atmosphere: 4
Food: 5
Service: 4
Elizabeth Richard
My first time. It is 11am so not peak hours. Caramel latte tasted like coffee with milk. Hash browns over fried in very dirty oil. Bagel sandwich was okay but the bagel was very tough. We had to ask for napkins 🙄 The one bright spot was the donuts were very good.
Jessica Ellsworth
Wonderful customer service and they helpt me right away.
Atmosphere: 5
Food: 5
Service: 5
soeidan eva
My first time trying Tim Hortons, and it won’t be the last, i was delighted with how friendly and quick there service was. The Coffee was fresh and smooth, Donuts 10/10 soft and delicious. And you can notice how clean the place is. The Staff 🔥 especially the Manager Pauly. Will be back very soon for breakfast 😍
Atmosphere: 4
Food: 5
Service: 5
alii zayat
I recently visited Tim Hortons and had a great experience. The place was clean, the service was fast, and the staff were friendly and welcoming. My coffee was fresh and perfectly balanced, and the food came out warm and exactly how I ordered it. It’s one of those spots where you feel comfortable whether you’re grabbing something on the go or sitting for a quick break. Definitely recommend it for anyone looking for good coffee
Atmosphere: 5
Food: 5
Service: 5
Amy
This store consistently messes up orders. The employees are atrociously rude. I have stopped going to Tim's period because they are so horrible.
Atmosphere: 1
Food: 2
Service: 1
Ray Hill
Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Bryan
No joke, this is the best Timmy’s we’ve ever been to. It’s so clean and organized, the employees were great and the food/coffee was perfect.
Atmosphere: 5
Food: 5
Service: 5
James Crisp
I'm a door dasher and the employees everytime im in here to pick up a order for the customer they are so rude and even made comments they cannot stand dashers to my face
My sister ordered through the app. The employees gave her, her items and one out of two drinks. They said they didn’t have enough Red Bull for the second drink. They closed the window before she could respond. She had to knock on the window. She asked for a refund and they said it had to be done through the app. Her egg was overcooked and literally green. She contacted support on the app and they said she had to contact the store. She contacted the store and they said to use the app. So basically they screwed her. You guys suck.
Atmosphere: 1
Food: 1
Service: 1
Kendall Mead
Madison was an excellent employee who went outta her way to make sure we had a stellar experience we will be back soon!
Atmosphere: 5
Food: 5
Service: 5
Hey There
Sat in the lobby for 5 minutes, after 5 minutes someone turned on videos in the back and hadn't attempted to come out front after another 5
Atmosphere: 3
Food: 3
Service: 1
Hollis Ranger
Maddie working the night shift was a darling a true gem! So sweet so kind and even with being the only worker was fast and helped me with a smile! Truly should name the store after her, give her a RAISE! Truly made my night 🫶
⭐️⭐️⭐️⭐️⭐️
As a mom driving home late from a family Christmas celebration, my kids were *hungry*—and gas station food just wasn’t going to cut it. Every fast-food place in town that Google said was “open” was closed. Even McDonald’s. We were tired, frustrated, and running out of options.
Then we found the **Tim Hortons on Airport Road in Jackson, MI**—and not only was it open at **11pm on Christmas Day**, but the **owner/boss herself was there**, supporting her staff after having already been on site since **4am Christmas Eve**. That alone says everything.
The food was warm, fast, and comforting—but what really stood out was the heart behind the operation. This wasn’t just a business staying open; this was someone showing up for their **team and their community** on a holiday when most places didn’t.
You fed tired kids, gave a worn-out mom a moment of relief, and reminded us what real leadership and community care looks like. Thank you to this Tim Hortons and to an owner who clearly leads by example. You were exactly what we needed when we needed it most. 💛
Atmosphere: 5
Food: 5
Service: 5
I've been wanting to stop into this new Tim Hortons. Today was the day. I figured more people use the drive through so the sit-down would be empty. I was right. So went in, ordered, sat down and had a nice quiet meal with my wife.
Atmosphere: 4
Food: 5
Service: 4
My first time. It is 11am so not peak hours. Caramel latte tasted like coffee with milk. Hash browns over fried in very dirty oil. Bagel sandwich was okay but the bagel was very tough. We had to ask for napkins 🙄 The one bright spot was the donuts were very good.
Wonderful customer service and they helpt me right away.
Atmosphere: 5
Food: 5
Service: 5
My first time trying Tim Hortons, and it won’t be the last, i was delighted with how friendly and quick there service was. The Coffee was fresh and smooth, Donuts 10/10 soft and delicious. And you can notice how clean the place is.
The Staff 🔥 especially the Manager Pauly.
Will be back very soon for breakfast 😍
Atmosphere: 4
Food: 5
Service: 5
I recently visited Tim Hortons and had a great experience. The place was clean, the service was fast, and the staff were friendly and welcoming. My coffee was fresh and perfectly balanced, and the food came out warm and exactly how I ordered it. It’s one of those spots where you feel comfortable whether you’re grabbing something on the go or sitting for a quick break. Definitely recommend it for anyone looking for good coffee
Atmosphere: 5
Food: 5
Service: 5
This store consistently messes up orders. The employees are atrociously rude. I have stopped going to Tim's period because they are so horrible.
Atmosphere: 1
Food: 2
Service: 1
Great customer service!
Atmosphere: 5
Food: 5
Service: 5
No joke, this is the best Timmy’s we’ve ever been to. It’s so clean and organized, the employees were great and the food/coffee was perfect.
Atmosphere: 5
Food: 5
Service: 5
I'm a door dasher and the employees everytime im in here to pick up a order for the customer they are so rude and even made comments they cannot stand dashers to my face
Atmosphere: 1
Service: 1
Restaurantji Recommends
Black coffee
Atmosphere: 5
Food: 5
Service: 5
My sister ordered through the app. The employees gave her, her items and one out of two drinks. They said they didn’t have enough Red Bull for the second drink. They closed the window before she could respond. She had to knock on the window. She asked for a refund and they said it had to be done through the app. Her egg was overcooked and literally green. She contacted support on the app and they said she had to contact the store. She contacted the store and they said to use the app. So basically they screwed her. You guys suck.
Atmosphere: 1
Food: 1
Service: 1
Madison was an excellent employee who went outta her way to make sure we had a stellar experience we will be back soon!
Atmosphere: 5
Food: 5
Service: 5
Sat in the lobby for 5 minutes, after 5 minutes someone turned on videos in the back and hadn't attempted to come out front after another 5
Atmosphere: 3
Food: 3
Service: 1
Maddie working the night shift was a darling a true gem! So sweet so kind and even with being the only worker was fast and helped me with a smile! Truly should name the store after her, give her a RAISE! Truly made my night 🫶
Atmosphere: 3
Food: 4
Service: 5
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