Wendy's

2631 Airport Rd, Jackson
(517) 782-5078

Recent Reviews

Brian Pelham

Friendly staff.

Atmosphere: 4

Food: 5

Service: 5

Michael Hunt

Ordered a combo and noticed when I got half way home they forgot my fries and my bbq sauce for nuggets

Atmosphere: 3

Food: 3

Service: 3

Kashell Reed

My daughter and I visit this store often enough any other day we have absolutely zero complaints with employees or food. This is the #1 Wendy's we visit in town (followed by Wisner as 2nd.)Today Fri, March 22, 2024 while in the drive-thru a man on headset was rude enough to tell my daughter about their time limits ( she was at 1:16) and he continuously reminded her of such. Now I have worked at enough fastfood establishments and as much as we want to tell customers of this we can't, couldn't, shouldn't. My daughter had great restraint while dealing with your insolet employee. WENDY'S YOU FIGURE IT OUT! You are EXTREMELY LUCKY THAT I WASNT THERE, I WOULD HAVE INTENTIONALLY BLOWN YOUR DRIVE-THRU TIME. Get your employees in check!

Food: 5

Service: 1

C CB

Best Wendy’s around Jackson! Super awesome and friendly staff. Food made exactly as ordered and the kids meal toy (dinosaur Playdoh toy) was SO amazing! My 2.5 year old LOVED it so much.

Atmosphere: 5

Food: 5

Service: 5

Brian Showerman

Always loved this Wendy's. Never an issue. Use the mobile app for rewards and

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wendy's Hot & Crispy Fries

William Smith

Been coming here for years but the service now in 2023 & 2024 is completely useless I’ve paid for my food and told to pull forward only to have to go in so they START making my food. Today was my last straw they mess up my simple orders all the time but today they gave me nothing that I ordered but when I go in I get laughed at like it’s all ok we’ll just remake your order and the manager runs to the back no where to be found. Like seriously it don’t take a genius to figure out this place needs new competent management. Disgraceful.

Michael Horton

The guys enjoyed their food.

Atmosphere: 3

Food: 3

Service: 4

Ryan Kintz

A clean store with fast service.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Big Bacon Classic

Richard Knox

We purchased two Dave's doubles & fries. I am not sure what is going on at this location, but the burgers came out so dry that they looked very over cooked to the point of being almost in edible. Secondly the fries were so old that they were ice cold, some of them seemed as if they were thru the fryer a couple of times because they were so crispy they crumbled to dust.We didnt realize the issues with the food till we got home, so we didnt bother to even try to go back and exchange it out, plus we also realized we didnt get a receipt.

Atmosphere: 3

Food: 1

Service: 3

Nathan Potter

Basic Wendy's biggie bag. Regular day regular

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Seasoned Potatoes, Chili, Bourbon Bacon Cheeseburger Combo

Ashley

I went through drive through and I think the women was training because she was having a hard time taking my order.It took about 3-5 minutes to complete the order taking process.I did change 2 or 3 things, but they were minor. And the back door alarm was sounding. It sounded like the fire alarm.I got a Asiago Sandwich and two 4 piece kids meals. The kids meals were put in the bags nicely and properly.I got my bag and my Sandwich was not wrapped properly and open. I will attach a photo. I got a refund for my Sandwich.We also got frostys which were good. But mine was over filled. I opened the lid and it flew out at me. It was compressed to the top of the lid.When i asked for a refund the lady was irritated and asked me why i wanted a refund. I said my Sandwich was not wrapped properly and it looked like the photo below.She refunded my money back to me and that was that. Behind the counter by fry area did not look clean. The lobby area was clean and maintained.Overall, I give this restaurant location a 3 star in all areas.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Wendy’S French Fries

David Hyliard

I tried to order food at this location through the mobile app which assured me the location was open. Google maps assured me it was open. The 4 other drivers trying to order food were also sure that the store was open as workers were inside and cars in the lot. Alas much to their and my own dismay as no one was manning the drive-through.

Atmosphere: 1

Food: 3

Service: 1

Taylor

I love wendy's but recently at this location my food had been cold when I get it. I got probably 2-3 times a week and every time it has been cold or like it's been sitting out. I went back once and got a new order but I'm not gonna go wait in line twice every time I go. The service is good but food has been a 1/5 for me.

Atmosphere: 4

Food: 1

Service: 4

Cassie K.

Incompetent. Went through the drive thru and ordered 5 burgers and a kids nugget meal. Received 2 bags so figured it was all there.. drove 20 minutes home before realizing they forgot 4 of the burgers. Yes - they gave me 1/5 of them. Gave my toddler her nuggets and these idiots put the spicy nuggets in the kids meal. So only one of us got to eat for $30. I tried to call them and the phone number is disconnected. I called corporate and got a refund on the app. Bunch of high school drop outs running this store - go at your own risk.

Dixie S.

Food tastes good. Service was awful. Lady would cut me off when I was ordering and gave major attitude. I get home and she left one of my chilis OPEN SPILLING OUT. She also didn't give us straws or utensils.

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