9/4/25 - Tried the frozen pumpkin spice latte for the first time. Not impressed with the flavor. No pumpkin taste. Will be trying Starbucks next for a comparison. Oh, and the drive-up speaker is still in need of attention.
While the service (at the window itself) has always been good, the drive-up speaker, when placing an order, either needs repair, or better yet, replacement. It is difficult to hear and/or understand the person taking your order.
Food: 1
Service: 3
Michael Lauderdale
When in for a door dash never been in this location no one said any thing wasn't greeted or here is your order I had to look around where I seen it on the counter I think it was my skin color
Atmosphere: 1
Jen L
Bigby drinks are amazing. The staff on this stil was super helpful and friendly. The store however is a mess. Needs cleaning and new furniture bad. Not super inviting.
Atmosphere: 2
Food: 5
Service: 5
Terrence Cutler
Local favorite.
Stephen Brewer
Great service and coffee.
Atmosphere: 5
Food: 5
Service: 5
Amy Mabin
Always cheerful and get my drinks correct.
DJ Parkin
Even though it is often busy, service and food are all great. Thanks for doing so great!
Nancy Beauchene
Great service, fast to prepare coffee. My Sunday Morning go to for Coffee and a Bagel.
Atmosphere: 4
Food: 5
Service: 5
Dale S
Like Biggby's. Wish they still had a larger tea selection. Drinking much less coffee these days. They have reduced their tea offerings over the past several years. Prices a bit better than Star....., but still seem high. We just buy less often as a result. Still a nice coffee shop!
The best Biggby in the area and great customer service!
Atmosphere: 5
Food: 5
Service: 5
Dan Teelander
I get a Hot caramel marvel with an extra shot and a plain bagel with cream cheese. It makes my morning complete! :)
Atmosphere: 5
Food: 5
Service: 5
Tyson Smith
Wouldn’t let me use my buy one get one free coupon because of some reason that made 0 sense at all so I ended up having to pay 17.30 instead of the 10.30 or so for 3 coffees two specialty and one brewed Will not come back to this location in Jenison the only good one is Baldwin right up the street.
Atmosphere: 2
Food: 2
Service: 1
Tiffany Duba
Definitely not coming back here. The first time a few months ago there were issues with SLOW service at the drive thru window and today I went back to give them another chance and nothing has changed. Took my order right away but once I got to the window, waited 5 minutes just for someone to come to the window and take payment and then I see 4 workers doing lord knows what and ended up taking 15 minutes to make 4 very simple drinks, one being messed up. No apologies either so I won’t be returning to this location.
Atmosphere: 2
Food: 2
Service: 1
Ethan Goddard
This had been our favorite coffee shop for several months until recently. I don't know what changed but it went from speedy and accurate service to wrong order after wrong order. The change happened sometime within the past 2 months and now our order is almost never correct.
The last time they messed up the drinks they remade it and gave us a free drink card so I thought we'd try them again today. Well my wife's drink was supposed to have almond milk because she's lactose intolerant and she didn't realize until half way though that something was wrong. Her stomach has been extremely upset since then so they must have used regular dairy despite me twice confirming the almond milk substitute.
Very frustrating and we've decided it's time to find someplace new. Hopefully they can figure out what's going on at this location.
9/4/25 - Tried the frozen pumpkin spice latte for the first time. Not impressed with the flavor. No pumpkin taste. Will be trying Starbucks next for a comparison. Oh, and the drive-up speaker is still in need of attention.
While the service (at the window itself) has always been good, the drive-up speaker, when placing an order, either needs repair, or better yet, replacement. It is difficult to hear and/or understand the person taking your order.
Food: 1
Service: 3
When in for a door dash never been in this location no one said any thing wasn't greeted or here is your order I had to look around where I seen it on the counter I think it was my skin color
Atmosphere: 1
Bigby drinks are amazing. The staff on this stil was super helpful and friendly. The store however is a mess. Needs cleaning and new furniture bad. Not super inviting.
Atmosphere: 2
Food: 5
Service: 5
Local favorite.
Great service and coffee.
Atmosphere: 5
Food: 5
Service: 5
Always cheerful and get my drinks correct.
Even though it is often busy, service and food are all great. Thanks for doing so great!
Great service, fast to prepare coffee. My Sunday Morning go to for Coffee and a Bagel.
Atmosphere: 4
Food: 5
Service: 5
Like Biggby's. Wish they still had a larger tea selection. Drinking much less coffee these days. They have reduced their tea offerings over the past several years. Prices a bit better than Star....., but still seem high. We just buy less often as a result. Still a nice coffee shop!
Atmosphere: 5
Food: 5
Service: 5
Friendly staff, prompt , accurate.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The best Biggby in the area and great customer service!
Atmosphere: 5
Food: 5
Service: 5
I get a Hot caramel marvel with an extra shot and a plain bagel with cream cheese. It makes my morning complete! :)
Atmosphere: 5
Food: 5
Service: 5
Wouldn’t let me use my buy one get one free coupon because of some reason that made 0 sense at all so I ended up having to pay 17.30 instead of the 10.30 or so for 3 coffees two specialty and one brewed Will not come back to this location in Jenison the only good one is Baldwin right up the street.
Atmosphere: 2
Food: 2
Service: 1
Definitely not coming back here. The first time a few months ago there were issues with SLOW service at the drive thru window and today I went back to give them another chance and nothing has changed. Took my order right away but once I got to the window, waited 5 minutes just for someone to come to the window and take payment and then I see 4 workers doing lord knows what and ended up taking 15 minutes to make 4 very simple drinks, one being messed up. No apologies either so I won’t be returning to this location.
Atmosphere: 2
Food: 2
Service: 1
This had been our favorite coffee shop for several months until recently. I don't know what changed but it went from speedy and accurate service to wrong order after wrong order. The change happened sometime within the past 2 months and now our order is almost never correct.
The last time they messed up the drinks they remade it and gave us a free drink card so I thought we'd try them again today. Well my wife's drink was supposed to have almond milk because she's lactose intolerant and she didn't realize until half way though that something was wrong. Her stomach has been extremely upset since then so they must have used regular dairy despite me twice confirming the almond milk substitute.
Very frustrating and we've decided it's time to find someplace new. Hopefully they can figure out what's going on at this location.
Atmosphere: 3
Food: 1
Service: 5
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