9/4/25 - Tried the frozen pumpkin spice latte for the first time. Not impressed with the flavor. No pumpkin taste. Will be trying Starbucks next for a comparison. Oh, and the drive-up speaker is still in need of attention.
While the service (at the window itself) has always been good, the drive-up speaker, when placing an order, either needs repair, or better yet, replacement. It is difficult to hear and/or understand the person taking your order.
Food: 1
Service: 3
Michael Lauderdale
When in for a door dash never been in this location no one said any thing wasn't greeted or here is your order I had to look around where I seen it on the counter I think it was my skin color
Atmosphere: 1
Jen L
Bigby drinks are amazing. The staff on this stil was super helpful and friendly. The store however is a mess. Needs cleaning and new furniture bad. Not super inviting.
Atmosphere: 2
Food: 5
Service: 5
Terrence Cutler
Local favorite.
Stephen Brewer
Great service and coffee.
Atmosphere: 5
Food: 5
Service: 5
Amy Mabin
Always cheerful and get my drinks correct.
DJ Parkin
Even though it is often busy, service and food are all great. Thanks for doing so great!
Nancy Beauchene
Great service, fast to prepare coffee. My Sunday Morning go to for Coffee and a Bagel.
Atmosphere: 4
Food: 5
Service: 5
Dale S
Like Biggby's. Wish they still had a larger tea selection. Drinking much less coffee these days. They have reduced their tea offerings over the past several years. Prices a bit better than Star....., but still seem high. We just buy less often as a result. Still a nice coffee shop!
The best Biggby in the area and great customer service!
Atmosphere: 5
Food: 5
Service: 5
Dan Teelander
I get a Hot caramel marvel with an extra shot and a plain bagel with cream cheese. It makes my morning complete! :)
Atmosphere: 5
Food: 5
Service: 5
Tyson Smith
Wouldn’t let me use my buy one get one free coupon because of some reason that made 0 sense at all so I ended up having to pay 17.30 instead of the 10.30 or so for 3 coffees two specialty and one brewed Will not come back to this location in Jenison the only good one is Baldwin right up the street.
Atmosphere: 2
Food: 2
Service: 1
AleePaulinho
Staff is super friendly! Place is clean! Coffee is delicious especially raspberry coffee, it’s a little spice I loved !
Tiffany Duba
Definitely not coming back here. The first time a few months ago there were issues with SLOW service at the drive thru window and today I went back to give them another chance and nothing has changed. Took my order right away but once I got to the window, waited 5 minutes just for someone to come to the window and take payment and then I see 4 workers doing lord knows what and ended up taking 15 minutes to make 4 very simple drinks, one being messed up. No apologies either so I won’t be returning to this location.
9/4/25 - Tried the frozen pumpkin spice latte for the first time. Not impressed with the flavor. No pumpkin taste. Will be trying Starbucks next for a comparison. Oh, and the drive-up speaker is still in need of attention.
While the service (at the window itself) has always been good, the drive-up speaker, when placing an order, either needs repair, or better yet, replacement. It is difficult to hear and/or understand the person taking your order.
Food: 1
Service: 3
When in for a door dash never been in this location no one said any thing wasn't greeted or here is your order I had to look around where I seen it on the counter I think it was my skin color
Atmosphere: 1
Bigby drinks are amazing. The staff on this stil was super helpful and friendly. The store however is a mess. Needs cleaning and new furniture bad. Not super inviting.
Atmosphere: 2
Food: 5
Service: 5
Local favorite.
Great service and coffee.
Atmosphere: 5
Food: 5
Service: 5
Always cheerful and get my drinks correct.
Even though it is often busy, service and food are all great. Thanks for doing so great!
Great service, fast to prepare coffee. My Sunday Morning go to for Coffee and a Bagel.
Atmosphere: 4
Food: 5
Service: 5
Like Biggby's. Wish they still had a larger tea selection. Drinking much less coffee these days. They have reduced their tea offerings over the past several years. Prices a bit better than Star....., but still seem high. We just buy less often as a result. Still a nice coffee shop!
Atmosphere: 5
Food: 5
Service: 5
Friendly staff, prompt , accurate.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The best Biggby in the area and great customer service!
Atmosphere: 5
Food: 5
Service: 5
I get a Hot caramel marvel with an extra shot and a plain bagel with cream cheese. It makes my morning complete! :)
Atmosphere: 5
Food: 5
Service: 5
Wouldn’t let me use my buy one get one free coupon because of some reason that made 0 sense at all so I ended up having to pay 17.30 instead of the 10.30 or so for 3 coffees two specialty and one brewed Will not come back to this location in Jenison the only good one is Baldwin right up the street.
Atmosphere: 2
Food: 2
Service: 1
Staff is super friendly! Place is clean! Coffee is delicious especially raspberry coffee, it’s a little spice I loved !
Definitely not coming back here. The first time a few months ago there were issues with SLOW service at the drive thru window and today I went back to give them another chance and nothing has changed. Took my order right away but once I got to the window, waited 5 minutes just for someone to come to the window and take payment and then I see 4 workers doing lord knows what and ended up taking 15 minutes to make 4 very simple drinks, one being messed up. No apologies either so I won’t be returning to this location.
Atmosphere: 2
Food: 2
Service: 1
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