Domino's Pizza

314 Baldwin St, Jenison
(616) 667-1100

Recent Reviews

Tori Edwards

They really take their time … literally … I ordered pizza online at 7:25PM it said it would take 25-30 min 9:23PM we got through to someone who said that our order should be out for delivery. Asked for a refund given it was now 2 hours later and we STILL didn’t have our food and they said we could cancel our order (so they won’t deliver it) and then get a refund or reminded that pizza should be here any minute now. We chose a refund.If you enjoy a susepensful wait for your food and a poor resolution when the food still hasn’t arrived 2 hours later this is the place for you. Otherwise, Save yourself family/friends from the hanger and do not order from here EVER.

Atmosphere: 1

Food: 1

Service: 1

Jenilee Ardoin

I ordered a pizza last Saturday, but when it arrived, it looked like it had been flipped upside down. It was all messed up, so I ended up throwing it away. I decided to give it another shot today and ordered again, but this time they refused to deliver, saying I'm out of their delivery area. It's so weird how they could deliver one day and then refuse the next. Anyway, I suggest avoiding this location altogether.

Food: 1

Service: 1

Daniel Rocha-Adams (Texas)

Great costumer service love the food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Deluxe Pizza, Lava Cake

Barbara Leale Gualtieri

Friday nite, said the pizza would be ready ib 20 to 25 mins. It took an hour. The place was packed with people waiting for their pizza. The bbq chicken pizza tasted like there was No BBQ sauce on it.

Atmosphere: 4

Food: 3

Service: 3

Recommended dishes: Pepperoni Pizza

Emmy Dowd

My mom ordered food over 2 HOURS ago (it said a max of 27 minutes) and we haven’t received it yet. We’ve been trying to call for an hour and FINALLY they picked up the phone… after telling the person on the phone our situation and the order number they said “wait 5 minutes and it will be there” and then hung up!!! I am in food service myself so I understand having a lot of orders, but this is crazy! We will NEVER order pizza from this location again. I am a lover of dominoes but this has left a sour taste in my mouth. Insane behavior from this store.

Atmosphere: 1

Food: 1

Service: 1

Deb Brailey

I placed an order by pressing 1 as an option tonight at 6:11pm for delivery on 3/22/24 and my order hadn't arrived after an hour and so I called back and pressed 2 as option this time and waited over an hour on the phone with no answer and then I tried 3 more times and still no answer. I will never order again ?

Atmosphere: 1

Food: 1

Service: 1

Travis Meeuwsen

Placed an online ordsr, 2 hours later never received the food. Called store was placed on hold for 15 minutes. Customer service lacking

Service: 1

Lucie Martin

Order three pizzas. Everything tasted amazing!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meat Pizza

Christine Homminga

The pizza was just as good as I remember. Ordered pepperoni and a meatzza pizza. My only issue, which I wish I had said something. Was that the little lady putting orders together, was not wearing gloves. I told my sister, that I hope the lady's hands were clean.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Meat Pizza

Timothy Payn (PaynMusic)

4.4 miles and you dont deliver?Broke the system.

Atmosphere: 1

Food: 1

Service: 1

Matthew Snowden

Driver delivered wrong order to my kids, returned 40 minutes later with the right order cold. Called for replacement was told they would remake order Never received new reorder called them was told there was nothing wrong with original order. Wrong again. Refunded. Poor quality and customer service.

Food: 1

Service: 1

Morrise Monte

75% of the employees. , or more are antisocial and incredibly rude. (not expecting to be worshipped..., but I expect decent human knowledgement/basic human respect that every person gives/gets)The one good employee who offers good service is the ginger kid with a beard. (I think) he knows how to socialize and do his job normal.The weird kid that's always extremely rude asked me "what do you want" once when coming in for a pick up, and he always acts like he's being inconvenienced to do his job, I think he needs to find another job to buy his stupid hair dye.There's also a antisocial and nearly as rude girl(maybe a shift manager/leader?, late teens early 20's) who provides nearly as poor service and doesn't even socialize properly, and pretty much hands you food and immediately turns around to continue to act like you aren't there.These are probably normal young kids, but it's the managers job to fire the bad ones so they can learn to do better.They also constantly somehow manage to mess

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Pepperoni Pizza, Tater Tots

Chukwuma Echebelem

I normally don’t rate local businesses even when the service is bad. Today I’ll make an exception the staff here in particular the “ manager “ on staff is extremely rude!!!!I ordered a pizza on Monday that was horrible no cheese no sauce it was a waist of 20 bucks for it was a slab of dough with a few pepperonis on it. Upon calling the store the girl working who I believe to be the same “manager” today told me the GM would call me to discuss a refund because they were to busy on a Monday night to handle it! Being that I hadn’t received any follow up and my kids love pizza I called to follow up and place another order. I began to explain the situation and was immediately cut off and told that’s not how it works we don’t call and follow up I need to check with my bank. I couldn’t even complete my sentence without this person telling how I was wrong and that she didn’t have time to deal with this. If she would have taken the time to listen or look up my last order she would’ve seen I paid cash! I asked to speak to someone above her she said there is no one above her. I asked for her name she stated she wasn’t comfortable sharing that info because of my aggressiveness…. Wow.I just wanted to order a pizza and receive some follow up as promised.That said I would never spend a dime at this location or with Dominos for that matter. This all took place today 7/24 so if you’re looking for pizza don’t waste your time or money.

Food: 1

Service: 1

Recommended dishes: Pepperoni Pizza

Kevin Kish

Pizza was terrible. Knots and cinnamon twists were ok. This was the 19.99 special. Had to talk to 3 different people before they figured out they still had the special.

Atmosphere: 3

Food: 2

Service: 3

Lee Vought

Food took almost two hours to deliver. I get it, if you're busy it's no big deal. I called and the staff member (guy) said it was coming out of the oven right now. Great, no problem. Got the food (the driver was nice and apologized) and found out it was cold and nasty. This food had been sitting out for an hour before it was finally delivered to me. And the lid of my sandwhich was smashed in with a pizza cup. If you're backed up, I get it, but don't flat out lie about it. I won't be ordering here again. (Tip: go straight to corporate with your complaint, they handle it much faster.)

Atmosphere: 1

Food: 1

Service: 4

Load More