KFC

238 Chicago Dr, Jenison
(616) 457-5080

Recent Reviews

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Scott Smith

Wrong on a simple order AGAIN. 8 pc tender meal, gave no sauces and only 1 of 4 biscuits. One of the coleslaws was opened and spilled all over. The 4pc came with no biscuits and there wasn’t any honey. Ticket says packed and double-checked for accuracy 😂At the end of the day not a huge deal, but I didn’t get what I paid for. I blame ownership and management for the lack of pride they have in providing a service.

Atmosphere: 2

Food: 2

Service: 2

Justin Stark

Chicken was soggy and they tried telling me it wasn’t soggy just by looking at it, rude service will never in my life come back here

Atmosphere: 1

Food: 1

Service: 1

Debbie Hinton

Everyone was really friendly.

Atmosphere: 4

Food: 4

Service: 4

William Gibson

I haven’t been to this Kentucky fried chicken restaurant in two years. To me, they had gone downhill. Today, I ordered the $10.0O 4 New generation piece daily special. I asked for a regular chicken, and got the crispy chicken. I wish I would have double checked before I took it home. The breast was Rubber. The other three pieces were just OK, at best. The flavor is still there. Poorly cooked or bad chicken. As always, the biscuits are great. The coleslaw was great as usual. The mashed potatoes and gravy were good.

Atmosphere: 3

Food: 2

Service: 2

Lea Bunyemu

My boyfriend and I went to this KFC and were really disappointed. The chicken was soggy and the skin was literally sliding off the meat and some of the chicken didn’t come with any skin. This is not the crispy, golden chicken KFC is known for. I went back in and asked for a fresh batch, which they kindly made, but unfortunately, it came out soggy too. Super frustrating. If you’re craving that signature crispy crunch, I’d skip this location.

Atmosphere: 2

Food: 1

Service: 2

Tom Van Sluyters

Quick service. I ordered take out.

Atmosphere: 5

Food: 5

Service: 5

Mindi Powers

Didn't go inside so can't rate that but the food is always great!

Food: 5

Service: 4

Josiah Briseno

The people are rude, they talk so quietly through the drive through I can barely hear them. Not to mention it took me 30 minutes just to get my food

Atmosphere: 1

Food: 2

Service: 1

Terrence Cutler

Delayed in food preparation.

Atmosphere: 4

Food: 4

Service: 3

Sue Cuson

We don’t live very close so KFC is a rare treat for us. We picked up an 8 piece traditional recipe bucket plus all the sides. Service was great and food was hot. One disappointment was that at least 80% of the breading was missing when we got home and what was there was moisture laden and not at all crispy. Kinda felt like someone had pulled off the breading before the chicken was put in the bucket. Still tasty but just not the same! Missed the crunch!

Food: 3

Service: 5

havard Ykema

First time in long time to visit as they had no in dining for awhile. Glad to have that back. Eating area good be cleaned up more often

Atmosphere: 4

Food: 5

Service: 4

Jessica Bullen

Love KFC everything is good but if you go there at 5 o'clock and want only dark meat good luck.

Atmosphere: 5

Food: 5

Service: 5

Pamela Hammond

Chicken is delightful but Cole slaw is FANTASTIC...!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken, 3 Piece Meal Origial

Tracy Olmsted

Not great

Atmosphere: 2

Food: 1

Service: 3

Recommended dishes: Fried Chicken

Marc Rich

I changed my review to two stars because they are so far behind The times. It's the only place I know of where you cannot use an app to order your food.

Atmosphere: 2

Food: 4

Service: 4

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