I put a online order in. It said it would be ready at 12:15 pm. I walk in at 12:20. Its not even busy at all and my food wasn't even ready. They didn't even start making it. When I walked in, there were 2 people just standing around talking. So why wasn't my food made? There was a huge language barrier so I couldn't even ask them why my food wasn't made. It's now 1235pm when writing this and my food is still being made. This is by far the worst subway ever! I thought the one on ivenrest in grandville was bad.
mary wallen
I don't think anyone at subway knows what the rewards card is anymore any time my husband swipes it they think its a gift card and he has to swipe it a second time and they've never given him the option to use his rewards. At this location I was disappointed in how much dressing was put on my sub. It was way more than I wanted. I told her it was enough and she put 2 more thick rows. The mustard was so heavy it was all I could taste and I struggled to eat it.
Atmosphere: 3
Food: 3
Service: 3
Brandon Borst
Stole my money. Put in an order online. They called and said they didn’t have the meat I wanted. They told me they couldn’t cancel the order on their end and I would have to do it from the app. There was no option to cancel through the app and before I could call back to explain that, they marked it as picked up and I was charged.
Atmosphere: 1
Food: 1
Service: 1
Dan Luth
Customer service and knowledge of business and knowledge of their customers orders suck! This is the second time I’ve been here and I was on my lunch break for work today and the girl who took my order acted completely clueless when I told her what I wanted and how I wanted it done. They were out of 2 products that go on the sandwich. It’s 1 pm in the afternoon and your out already?! Waste of my lunch time and my money! This is why I go to Jimmy John’s!! You guys suck as a company and maybe consider training your staff a heck of a lot better! I AM FOR SURE NOT COMING BACK!!
Atmosphere: 1
Food: 1
Service: 1
Max MT
This location was literally out of more than half of their meat, veggies, and condiment options and no fountain drinks.
Atmosphere: 1
Food: 1
Service: 3
Jean
Dependable place. Food is fresh. Employees are personable and consistently do a great job!! Avocado not always on hand, common for subway if not in season. We’ll be back. ~ “His & Hers”
Vegetarian options: There are only so many vegetables
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven Roasted Turkey
Renee Griffen
Great staff! Very accommodating and helpful. Never had a bad experience at this location.
Atmosphere: 5
Food: 5
Service: 5
Sidney Lorenzo Suero
Angela the store manager was so nice and the service is amazing recommend this subway always !
Atmosphere: 5
Food: 5
Service: 5
Luvlilk
Ate here tonight and had a great experience.I can’t find my receipt but I believe she was the manger, she was great! Good food good time
Blaire Darling (Blaire Darling)
Weirdest interaction ever. The guy making my sandwich never took his earbuds out, kept asking me to repeat myself. He only put my sub in the toaster for 10 seconds and didn’t wait for the timer to go off. The bread was soggy and he had to search for it among the pile of loaves. I had to ask 3 times for a cookie. And the entire time him, his silence coworker, and a kid (13-14) that had come out of the back were just staring at me like I was crazy. The food was disgusting and there was hardly any meat.
Subway use to be good but they keep taking way the good dreads and some of the subs so no thumbs down...
Atmosphere: 1
Food: 1
Service: 1
Adam Watkins
I went to the subway in jenison on 9/25 for dinner and the guy who made my sandwich’s did a great job.
Atmosphere: 5
Food: 5
Service: 5
Patricia Wildey
This subway never answers calls. They also never have anything. When I make an online order they fail to call when they don't have an item instead they wait for you to get there for pick up. I don't suggest coming to this location.
Atmosphere: 2
Service: 1
Reincarnations Gaming
Called several times to ask if they were out of meatballs! I ordered twice and they would call me back so I thought I would be prepared and ask in advance to save the refund online ordering, but I never get answered so I order then literally 2 minutes later I get a call... I answer and it subway some kids who obviously didnt want to answer the phone. If you have the time to find my number and call and process a refund then god forbid you had time to just answer it the numerous times I called. Being busy is understandable, put me on hold, but they didnt sound busy at all. Hopefully this review saves people some time and allows management to figure something out, but we all know how this works as this subways stars are already low. Ill miss this place dearly but my, nor my companions time, money or services will be present again.
Atmosphere: 1
Food: 1
Service: 1
Caitlin McCulllick
I went to the subway to get a cold cut sub with onions and meal deal and it took quit a while to get our food , they were extremly slow and they were counting the money instead of helping people to get thier food , I wasnt very pleased or happy ,
Once they finaly started helping me they were still slow and not on top of thier game ,
I had a buy one get one free sub from subway ,
I was Late For My Meeting.
The sub I had was good it was a cold cut with dried onions , cheese sauce , peper corn ranch. It came with chips and a drink meal deal.
I would have liked to see full service and come to the counter when thier guests come to order thier food and not make them wait until thier done with what ever thier doing .
I put a online order in. It said it would be ready at 12:15 pm. I walk in at 12:20. Its not even busy at all and my food wasn't even ready. They didn't even start making it. When I walked in, there were 2 people just standing around talking. So why wasn't my food made? There was a huge language barrier so I couldn't even ask them why my food wasn't made. It's now 1235pm when writing this and my food is still being made. This is by far the worst subway ever! I thought the one on ivenrest in grandville was bad.
I don't think anyone at subway knows what the rewards card is anymore any time my husband swipes it they think its a gift card and he has to swipe it a second time and they've never given him the option to use his rewards.
At this location I was disappointed in how much dressing was put on my sub. It was way more than I wanted. I told her it was enough and she put 2 more thick rows. The mustard was so heavy it was all I could taste and I struggled to eat it.
Atmosphere: 3
Food: 3
Service: 3
Stole my money. Put in an order online. They called and said they didn’t have the meat I wanted. They told me they couldn’t cancel the order on their end and I would have to do it from the app. There was no option to cancel through the app and before I could call back to explain that, they marked it as picked up and I was charged.
Atmosphere: 1
Food: 1
Service: 1
Customer service and knowledge of business and knowledge of their customers orders suck! This is the second time I’ve been here and I was on my lunch break for work today and the girl who took my order acted completely clueless when I told her what I wanted and how I wanted it done. They were out of 2 products that go on the sandwich. It’s 1 pm in the afternoon and your out already?! Waste of my lunch time and my money! This is why I go to Jimmy John’s!! You guys suck as a company and maybe consider training your staff a heck of a lot better! I AM FOR SURE NOT COMING BACK!!
Atmosphere: 1
Food: 1
Service: 1
This location was literally out of more than half of their meat, veggies, and condiment options and no fountain drinks.
Atmosphere: 1
Food: 1
Service: 3
Dependable place. Food is fresh. Employees are personable and consistently do a great job!! Avocado not always on hand, common for subway if not in season. We’ll be back. ~ “His & Hers”
Vegetarian options: There are only so many vegetables
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven Roasted Turkey
Great staff! Very accommodating and helpful. Never had a bad experience at this location.
Atmosphere: 5
Food: 5
Service: 5
Angela the store manager was so nice and the service is amazing recommend this subway always !
Atmosphere: 5
Food: 5
Service: 5
Ate here tonight and had a great experience.I can’t find my receipt but I believe she was the manger, she was great! Good food good time
Weirdest interaction ever. The guy making my sandwich never took his earbuds out, kept asking me to repeat myself. He only put my sub in the toaster for 10 seconds and didn’t wait for the timer to go off. The bread was soggy and he had to search for it among the pile of loaves. I had to ask 3 times for a cookie. And the entire time him, his silence coworker, and a kid (13-14) that had come out of the back were just staring at me like I was crazy. The food was disgusting and there was hardly any meat.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Subway use to be good but they keep taking way the good dreads and some of the subs so no thumbs down...
Atmosphere: 1
Food: 1
Service: 1
I went to the subway in jenison on 9/25 for dinner and the guy who made my sandwich’s did a great job.
Atmosphere: 5
Food: 5
Service: 5
This subway never answers calls. They also never have anything. When I make an online order they fail to call when they don't have an item instead they wait for you to get there for pick up. I don't suggest coming to this location.
Atmosphere: 2
Service: 1
Called several times to ask if they were out of meatballs! I ordered twice and they would call me back so I thought I would be prepared and ask in advance to save the refund online ordering, but I never get answered so I order then literally 2 minutes later I get a call... I answer and it subway some kids who obviously didnt want to answer the phone. If you have the time to find my number and call and process a refund then god forbid you had time to just answer it the numerous times I called. Being busy is understandable, put me on hold, but they didnt sound busy at all. Hopefully this review saves people some time and allows management to figure something out, but we all know how this works as this subways stars are already low. Ill miss this place dearly but my, nor my companions time, money or services will be present again.
Atmosphere: 1
Food: 1
Service: 1
I went to the subway to get a cold cut sub with onions and meal deal and it took quit a while to get our food , they were extremly slow and they were counting the money instead of helping people to get thier food , I wasnt very pleased or happy ,
Once they finaly started helping me they were still slow and not on top of thier game ,
I had a buy one get one free sub from subway ,
I was Late For My Meeting.
The sub I had was good it was a cold cut with dried onions , cheese sauce , peper corn ranch. It came with chips and a drink meal deal.
I would have liked to see full service and come to the counter when thier guests come to order thier food and not make them wait until thier done with what ever thier doing .
CMC Photographer / Reviewer
Atmosphere: 3
Food: 3
Service: 3
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