Taco Bell

188 Chicago Dr, Jenison
(616) 457-4609

Recent Reviews

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Dave Tiesma

This place is a dumpster fire and I think that's doing a disservice to dumpster fires. It's been awful for years. It's dirty and it takes forever to get your food. To be clear, I don't blame the employees for this. Gotta be a management issue.

Atmosphere: 1

Food: 4

Service: 1

jared tenbroeke

Great people, I was out plowing all day, I went to get some tacos with hot sauce and they delivered!

Denise Burmingham

Drivethru. Food was wrong. Bag was so full we didn’t notice till we were a block away. We didn’t want to hold up the line. Went back and found out one of our fries was missing as well because they apparently didn’t hear the order. Then they wanted us to pay for the fries even though we confirmed the order over the intercom. I asked for the fries or to remake the cold food while replacing the food they didn’t give us and the manager refused. I understand mistakes, but customer service should be better than that. And the attitudes on these kids these days are atrocious.

Atmosphere: 1

Food: 1

Service: 1

David Wiersma

Great for late night food

Atmosphere: 3

Food: 4

Service: 3

Tom H

Awesome service.

I was very disappointed that I was not able to find the box meals on the app and had to order in person.

Atmosphere: 5

Food: 5

Service: 5

Andrew Evans

The kid serving people in the drive-through tonight was super rude. He basically threw our bag of food at us, and was really aggressive with handing us our drinks causing one to partially spill. He was also super deep in his phone and seemed like he was maybe tweaking on something.

Atmosphere: 1

Food: 5

Service: 1

Sara Zondervan

Put in a mobile order, waited at the counter for 30 minutes...watched at least 5 people get their food before me when they walked in after me. When I tried asking for updates, workers either ignored me, or said they don't know what was happening. A worker even started sweeping the floor, while there is a drive thru full of people and orders to be made.

Atmosphere: 1

Food: 1

Service: 1

Grateful Steward

A custom order request done fast and right! What more can you asm for?

Atmosphere: 5

Food: 5

Service: 5

Jean Whitley

Food was ok but the tacos are definitely half the size😐

Atmosphere: 1

Food: 3

Service: 3

Recommended dishes: Regular Beef Taco

Michael Pearson

Had to order on kiosks. Hard to find items on their system. After placing order, I helped 3 other people figure out how to place their orders. All 3 of the people got the food before me. After 1st person got food, manager said mine was second order coming. When I finally received my food (it was 10 minutes after placing order) I asked manager why others received food before me. She said sometimes when drive-up window side is not as busy orders move to other side. She did not even say sorry or seem to care.

Parking: As we were eating a truck pulled into the parking spot closest to the front door. A young man dressed with Taco Bell logo shirt and hat got out of truck, entered through main door, went behind counter, over to wash hands, and went to work preparing food. Truck was still parked in closest spot even though there were at least 20 or more other spots available. Seems like employees should leave spots near front door for elderly and handicapped customers.

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Regular Beef Taco

John

Order a single meal in the lobby and waited 10 min before asking if they made it yet then tried telling me that they didnt get my order so I had to pull up my bank statement proving that I paid and then they were rude when making the food, very disappointing customer service compared to other locations

Atmosphere: 1

Food: 1

Service: 1

Alexa Schneider

The dirtiest, grossest, smelliest Taco Bell I've EVER been to !! These are just a few photos of the entry way but the ENTIRE restaurant is this dirty from the floors to the counters to the doors !!! I was honestly grossed out! It's a good thing I was picking up a food delivery and not my own food because there's no way in hell I would eat there after seeing that ! The entry way smelled like something died in there. If an inspector would have showed up, they would have been shut down immediately! Absolutely disgusting and appalling!

Atmosphere: 1

Food: 1

Service: 1

Kristopher Velthuis

Food was amazing but store is completely filthy floors are soaking wet!! Watched numerous amounts of people just about slip and fall all thru out the lobby bc of how wet the floor is!! Tell the employees and they just brush it off there shoulders

Atmosphere: 1

Food: 5

Service: 1

Matt Renkema

3 kiosks for ordering, only 1 worked. Took a long time for someone to come to the counter to take my order. Nice enough people, but under staffed

Atmosphere: 3

Food: 4

Service: 2

Bill Grimes

Very friendly and helpful staff.

Atmosphere: 5

Food: 5

Service: 5

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