I placed a pick up order. Came inside and nobody even noticed, the lady dropped my bag on the floor picked it up and used it. Put it down and taped it shut turned around and brought me all the food I responded with im sorry but I need a whole new kids meal as you dropped that on the ground and used it. Which the lady did, I went outside and realized I forgot the milk went back in to two lady's who didn't even notice again and were cussing up a storm about how I said something about them trying to give me a dirty bag when they finally noticed I was there they were extremely unpleasant! Will absolutely not be returning all of our food was cold and not fresh, awful service.
Atmosphere: 1
Food: 1
Service: 1
Riki Eason
Be careful when you pay at Arby's on Westmain, I was double charged and they said that I would have to bring in my bank statement to get a refund, excuse me but $20.00 is too much to wait for a refund and I told them I had a receipt. The manager Brittany I spoke with seemed dumber that a box of rocks, not sympathetic or helpful at all. As for my food , I ordered the tartar sauce sandwich with fish on the side, it was so sloppy and messy I went through 10 napkins wiping all of the tartar sauce off. They got my money for the last time, I disputed the charge with my bank, if you want good quality food and service, drive by this garbage place.
Atmosphere: 1
Food: 1
Service: 1
jakobd602
Ordered 2 items only received 1 and it was the wrong item. Just felt careless and lazy. First time at this location and the last.
Shelly Martin
3rd time here in the last couple weeks..left the drive thru twice as they were out of beef and now we're sitting here waiting as are many other people for our orders to be done (25 minutes so far). The young girl at the cash register keeps coughing and burping. We'll definitely it be back here for awhile!
Linda youngwoolf
Food nice and warm, fresh buns, floors and bathroom very clean. Friendly staff.Thank you Raylee for understanding when I made mention for my revliew Everything was 5 star 🌟 EXCEPT for building /owner issues. 1 star ⭐ When customers use the restroom..Where are we supposed to hang our coat and purse ? My choices were FLOOR. WET SINK or BABY CHANGING TABLE . meant for dirty pee or poo bottoms. Please install coat hooks !!!!! this site is in front of Menards Since the restaurant bathroom has the hands free sink for employees and customers. The water is very very cold. Please correct hot - cold ratio, since we can't
Atmosphere: 5
Food: 5
Service: 5
Tom Price
Drive thru extremely slow today at lunch. Waited in line 25 minutes before being handed my food. Then, my order was made incorrectly.
Food: 4
Service: 5
Recommended dishes: Roast Beef
Clay Alberts
Great place to grab lunch. My one and only complaint is that I ordrered a lemonade and got a cup of ice. I took two sips and all the liquid was gone. Just a cup of ice filled to the lid.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Gyro, Roast Beef
melanie gunn
Clearly saw people inside restaurant but ignored us at the drive thru speaker to order food and they were open.
Abby Kuenzli
Did a drive through order. Told the lady if the fries had been sitting a bit to please make fresh crinkle fries but if they thought they were good we would trust there judgement and take them the way they are. They had us pull forward for fresh.... the coke was on point, we also ordered tenders, apple pie and a double burger everything was was hot fresh and put together well. Server was friendly also. Best experience we've had at Arbys in a long while
Susan Vickery
I just can't continue to pay money for something I can't eat
I just can't continue to pay money for something I can't eat
Atmosphere: 1
Food: 1
Service: 3
James Loedeman
This location was under construction and only open for drive-through. I completed my order, and during the read back, they had it wrong. I got it corrected with them and pulled up to the pick-up window.
I was handed two bags that seemed light for our $45.00 order, and on checking, found that we were handed the wrong meals.
We gave those bags back and reconfirmed our order, finally receiving the correct products.
The order still wasn't exactly correct as one beverage was the wrong size, but we weren't going to ask for the large instead of the medium they gave us after the already extended delivery time.
The food was hot and good, typical Arby's fare.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Roast Beef, Fries
Kevin Ailes
Samuel deliberately antagonizes customers. I had to repeat my order 3x and still got it wrong. Then made me out the bad guy? Passive aggressive staff needs to go. Threw out my food because I didn't trust it.
Atmosphere: 1
Service: 1
Daniel
Out of beef, no ketchup for fries; had to wait 10 minutes for ketchup.
Food: 2
Service: 1
Tammy Hibner
I understand that a restaurant can be busy but to have a guest.Come in and wait for 2 minutes at the counter with zero acknowledgement is totally unacceptable! There was extremely rude and informed me how busy they were,, And that it was rude for me to after 2 minutes to Raise my voice a little bit and ask for some attention was rude. She was making excuses and very rude. Told me she had a $70 order at the drive through. That's not my problem when I see another employee.Walking aimlessly around in the back.Want to other guys are cooking. Do better
I placed a pick up order. Came inside and nobody even noticed, the lady dropped my bag on the floor picked it up and used it. Put it down and taped it shut turned around and brought me all the food I responded with im sorry but I need a whole new kids meal as you dropped that on the ground and used it. Which the lady did, I went outside and realized I forgot the milk went back in to two lady's who didn't even notice again and were cussing up a storm about how I said something about them trying to give me a dirty bag when they finally noticed I was there they were extremely unpleasant! Will absolutely not be returning all of our food was cold and not fresh, awful service.
Atmosphere: 1
Food: 1
Service: 1
Be careful when you pay at Arby's on Westmain, I was double charged and they said that I would have to bring in my bank statement to get a refund, excuse me but $20.00 is too much to wait for a refund and I told them I had a receipt. The manager Brittany I spoke with seemed dumber that a box of rocks, not sympathetic or helpful at all. As for my food , I ordered the tartar sauce sandwich with fish on the side, it was so sloppy and messy I went through 10 napkins wiping all of the tartar sauce off. They got my money for the last time, I disputed the charge with my bank, if you want good quality food and service, drive by this garbage place.
Atmosphere: 1
Food: 1
Service: 1
Ordered 2 items only received 1 and it was the wrong item. Just felt careless and lazy. First time at this location and the last.
3rd time here in the last couple weeks..left the drive thru twice as they were out of beef and now we're sitting here waiting as are many other people for our orders to be done (25 minutes so far). The young girl at the cash register keeps coughing and burping. We'll definitely it be back here for awhile!
Food nice and warm, fresh buns, floors and bathroom very clean. Friendly staff.Thank you Raylee for understanding when I made mention for my revliew Everything was 5 star 🌟
EXCEPT for building /owner issues. 1 star ⭐ When customers use the restroom..Where are we supposed to hang our coat and purse ? My choices were FLOOR. WET SINK or BABY CHANGING TABLE . meant for dirty pee or poo bottoms. Please install coat hooks !!!!! this site is in front of Menards
Since the restaurant bathroom has the hands free sink for employees and customers. The water is very very cold. Please correct hot - cold ratio, since we can't
Atmosphere: 5
Food: 5
Service: 5
Drive thru extremely slow today at lunch. Waited in line 25 minutes before being handed my food. Then, my order was made incorrectly.
Food: 4
Service: 5
Recommended dishes: Roast Beef
Great place to grab lunch. My one and only complaint is that I ordrered a lemonade and got a cup of ice. I took two sips and all the liquid was gone. Just a cup of ice filled to the lid.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Gyro, Roast Beef
Clearly saw people inside restaurant but ignored us at the drive thru speaker to order food and they were open.
Did a drive through order. Told the lady if the fries had been sitting a bit to please make fresh crinkle fries but if they thought they were good we would trust there judgement and take them the way they are. They had us pull forward for fresh.... the coke was on point, we also ordered tenders, apple pie and a double burger everything was was hot fresh and put together well. Server was friendly also. Best experience we've had at Arbys in a long while
I just can't continue to pay money for something I can't eat
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
I just can't continue to pay money for something I can't eat
Atmosphere: 1
Food: 1
Service: 3
This location was under construction and only open for drive-through. I completed my order, and during the read back, they had it wrong. I got it corrected with them and pulled up to the pick-up window.
I was handed two bags that seemed light for our $45.00 order, and on checking, found that we were handed the wrong meals.
We gave those bags back and reconfirmed our order, finally receiving the correct products.
The order still wasn't exactly correct as one beverage was the wrong size, but we weren't going to ask for the large instead of the medium they gave us after the already extended delivery time.
The food was hot and good, typical Arby's fare.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Roast Beef, Fries
Samuel deliberately antagonizes customers. I had to repeat my order 3x and still got it wrong. Then made me out the bad guy? Passive aggressive staff needs to go. Threw out my food because I didn't trust it.
Atmosphere: 1
Service: 1
Out of beef, no ketchup for fries; had to wait 10 minutes for ketchup.
Food: 2
Service: 1
I understand that a restaurant can be busy but to have a guest.Come in and wait for 2 minutes at the counter with zero acknowledgement is totally unacceptable! There was extremely rude and informed me how busy they were,, And that it was rude for me to after 2 minutes to Raise my voice a little bit and ask for some attention was rude. She was making excuses and very rude. Told me she had a $70 order at the drive through. That's not my problem when I see another employee.Walking aimlessly around in the back.Want to other guys are cooking. Do better
Loading...