This specific location is Theeeee main reason why I keep my business with Bigby as I’ve had many bad experiences at the Gull Road Location in Kalamazoo. I visit this drive through every morning and the service is beyond Elite and so so friendly!! I’d like to personally send a shout out to Terry and Kenna who are the driving force to why I keep coming back daily. These two individuals every single day go above and beyond and not with just myself but all customers. I work in Sales and have done so for 20 yrs and I’ve seen a lot of bad customer service and Terry and Kenna and the rest of the crew here are so genuine and deserve to be recognized for their efforts to say the least. I’ve become a friend to the workers here and they’ve become mine as well and that says it all. I’m a super observant individual and do a lot more watching than talking when in any business and whether big or small business it’s very evident to observe the quality by the actions of the employees and Terry and Kenna are beyond amazing at dealing with the busy rush with smiles on their faces and clear communication done in always a friendly manner. If I could rate the location and the workers here on a scale of 1-10 I’d give them a solid 20!! I will not even visit the Gull Road Location as it’s slow, the workers are extremely rude and not outgoing nor are they efficient in any kind of ways. I have had three incidents there that sealed the deal on never ever returning and the only reason I keep my business with Bigby is due to this location. Plus I love my favorite daily morning beverage and they even make it tens times better at Stadium Drive. I have been a customer since Bigby was. “Beaners” in East Lansing and used to visit daily to sit and do my home work and who would have ever thought that Bob would grow this into this great place. Hands down, Terry and Kenna exemplify the kind of employees any company should consider theirselves lucky to have. They should get pay raises lol and no they don’t know I’m writing this but in all reality the only reason I’ve stayed as I’ve unfortunately seen a drop in the quality of the workers with the younger generation being so so rude and I just don’t get it and cannot understand it….. almost like they take out the anger of having to work on the customers but NOT Stadium Drive. Hats off and Cheers to two young individuals with very bright futures ahead of them in whatever path they choose and the rest of the team as well. You guys rock and I’ll never stray from my friends I look forward to seeing six days a week every morning o my way to work. Top notch and hands down a great location. They deserve to be rewarded as they strive daily to be nothing less than great!!! Thanks guys and see ya tomm !! Your friend, Rob M:)
Asher Robertson
Staff is friendly and coffee is usually on point. If you go inside, service is typically rather quick. But if you choose drive thru, be prepared to wait at least 20-30 minutes unless there's no one else in line. Definitely plan ahead and leave a bit early if you're trying to hit the drive thru on your way to work.
Stephenie Jennings
Love me some biggby coffee
Mari
I definitely need to stop by more, but this BigBy is the absolute best, with the kindest employees and coziest atmosphere. I’ve literally spent hours here doing homework.
Not to mention the food & drinks are amazing!!! The Caramel Marvel + Blue Razz Fusion are my go-to’s along with the Turkey Havarti Bragel.
I LOVE YOU STADIUM BIGBY💞
Kayla Kayn
A really nice Bigby with a pretty big seating area accompanied by some lovely local art! Staff was super cheerful and friendly, definitely one I'll come back to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
John Bijani
The staff was very good
Service: 5
John luca Bijani
The staff was very good
Joni Sarah Duflo
I stop here often. Very good coffee and a good place to relax and unwind.
Tiffany Ruby
Listen, I love biggby. I was able to pull directly up to the spot where I order this morning, making me the 3rd car in line and it took me 22 minutes to get my lukewarm coffee. I'm really disappointed today. I understand if they were busy inside, or if they had a call off, but at least ensure my coffee is hot when I get it.
Atmosphere: 5
Food: 5
Service: 3
Harrison Gallaugher
Very good ! The staff was very nice. The drinks where good. I recommend it.
A barista with short brown hair and brown eyes made my redbull mocktail today, August 17th, the best I’ve had it from Biggby and they were so sweet too! Posting in hopes they see it and feel appreciated or management does and recognizes their excellent service!
The Stadium drive location is 1 of 1. Kenna is a very delightful person with an amazing team working alongside her. I’m greeted with smiles when i am in the drive thru as well as when i physically enter the store. I love to start my morning here. Keep up the good work!!! :)
Atmosphere: 5
Food: 5
Service: 5
Jordan Putnam
Fantastic coffee. Happy & helpful staff. Great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Bear, Caramel Marvel
Jayden Wirtz
Espresso machine was down and I wanted a chocolate chip cookie frappe and couldn’t order it but it doesn’t have espresso and got asked 4 times if I wanted the drink when I kept repeating I’d like it as a 20ounce I don’t know if someone was messing with me or not they just kept repeating the drink and etc
This specific location is Theeeee main reason why I keep my business with Bigby as I’ve had many bad experiences at the Gull Road Location in Kalamazoo. I visit this drive through every morning and the service is beyond Elite and so so friendly!! I’d like to personally send a shout out to Terry and Kenna who are the driving force to why I keep coming back daily. These two individuals every single day go above and beyond and not with just myself but all customers. I work in Sales and have done so for 20 yrs and I’ve seen a lot of bad customer service and Terry and Kenna and the rest of the crew here are so genuine and deserve to be recognized for their efforts to say the least. I’ve become a friend to the workers here and they’ve become mine as well and that says it all. I’m a super observant individual and do a lot more watching than talking when in any business and whether big or small business it’s very evident to observe the quality by the actions of the employees and Terry and Kenna are beyond amazing at dealing with the busy rush with smiles on their faces and clear communication done in always a friendly manner. If I could rate the location and the workers here on a scale of 1-10 I’d give them a solid 20!! I will not even visit the Gull Road Location as it’s slow, the workers are extremely rude and not outgoing nor are they efficient in any kind of ways. I have had three incidents there that sealed the deal on never ever returning and the only reason I keep my business with Bigby is due to this location. Plus I love my favorite daily morning beverage and they even make it tens times better at Stadium Drive. I have been a customer since Bigby was. “Beaners” in East Lansing and used to visit daily to sit and do my home work and who would have ever thought that Bob would grow this into this great place. Hands down, Terry and Kenna exemplify the kind of employees any company should consider theirselves lucky to have. They should get pay raises lol and no they don’t know I’m writing this but in all reality the only reason I’ve stayed as I’ve unfortunately seen a drop in the quality of the workers with the younger generation being so so rude and I just don’t get it and cannot understand it….. almost like they take out the anger of having to work on the customers but NOT Stadium Drive. Hats off and Cheers to two young individuals with very bright futures ahead of them in whatever path they choose and the rest of the team as well. You guys rock and I’ll never stray from my friends I look forward to seeing six days a week every morning o my way to work. Top notch and hands down a great location. They deserve to be rewarded as they strive daily to be nothing less than great!!! Thanks guys and see ya tomm !! Your friend, Rob M:)
Staff is friendly and coffee is usually on point. If you go inside, service is typically rather quick. But if you choose drive thru, be prepared to wait at least 20-30 minutes unless there's no one else in line. Definitely plan ahead and leave a bit early if you're trying to hit the drive thru on your way to work.
Love me some biggby coffee
I definitely need to stop by more, but this BigBy is the absolute best, with the kindest employees and coziest atmosphere. I’ve literally spent hours here doing homework.
Not to mention the food & drinks are amazing!!! The Caramel Marvel + Blue Razz Fusion are my go-to’s along with the Turkey Havarti Bragel.
I LOVE YOU STADIUM BIGBY💞
A really nice Bigby with a pretty big seating area accompanied by some lovely local art! Staff was super cheerful and friendly, definitely one I'll come back to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
The staff was very good
Service: 5
The staff was very good
I stop here often. Very good coffee and a good place to relax and unwind.
Listen, I love biggby. I was able to pull directly up to the spot where I order this morning, making me the 3rd car in line and it took me 22 minutes to get my lukewarm coffee. I'm really disappointed today. I understand if they were busy inside, or if they had a call off, but at least ensure my coffee is hot when I get it.
Atmosphere: 5
Food: 5
Service: 3
Very good ! The staff was very nice. The drinks where good. I recommend it.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
A barista with short brown hair and brown eyes made my redbull mocktail today, August 17th, the best I’ve had it from Biggby and they were so sweet too! Posting in hopes they see it and feel appreciated or management does and recognizes their excellent service!
Food: 5
Service: 5
Love their specialty lattes!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sandwich, Caramel Marvel
The Stadium drive location is 1 of 1. Kenna is a very delightful person with an amazing team working alongside her. I’m greeted with smiles when i am in the drive thru as well as when i physically enter the store. I love to start my morning here. Keep up the good work!!! :)
Atmosphere: 5
Food: 5
Service: 5
Fantastic coffee. Happy & helpful staff. Great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Bear, Caramel Marvel
Espresso machine was down and I wanted a chocolate chip cookie frappe and couldn’t order it but it doesn’t have espresso and got asked 4 times if I wanted the drink when I kept repeating I’d like it as a 20ounce I don’t know if someone was messing with me or not they just kept repeating the drink and etc
Service: 3
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