Chick-fil-A

504 N Drake Rd, Kalamazoo
(269) 337-1880

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Recent Reviews

Very disappointed about the mobile drive thru vs drive thru. Inequality between line lengths (0 mobile and 8 drive thru currently) shows clear failure in the intended purpose of this implementation. Also, evident of clear forethought before implementing changes… How do you expect your customers to see menu items as well as their prices when you stick employees in boxes away from the one clearly lit and i’m assuming (we know how that goes) ADA legible menu.

Poor...
Showed up on a Saturday at 3pm and it was so busy there were almost no places to sit and eat (unless you wanted to sit at the bar style table 1 chair away from people you don't know.) Luckily someone was leaving and offered their table.

Good food? I guess
Busy? Absolutely
Places to sit? Nah
This chick-fil-a is approximately like all other chicks-fil-a, but now they don’t use both lanes of the drive thru for everyone - one lane is normal, the other is “mobile thru,” meaning, I think, that you have to order on the app ahead of time. I know, I know - they are trying to transition people toward the app. But let me just say what the net effect is for me: one of the greatest things chick-fil-a does, the extremely fast and efficient drive thru service, has been...

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