Chipotle Mexican Grill

5363B W Main St, Kalamazoo
(269) 382-7011

Recent Reviews

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Eric Michaude

Garbage never waste ur time

Atmosphere: 1

Food: 1

Service: 1

Tim Arnold

My wife went in, but there were no issues with this location, I asked my wife as I always do if she goes in by herself.

Adequate parking, and she was in and out, burrito was excellent also.

Atmosphere: 5

Food: 5

Service: 5

Demetrius Johnson

Extremely crowded. More veggies than meet. Probably a off night

Atmosphere: 3

Food: 3

Service: 3

Payton Kibby

I pulled a whole hair out of my burrito. It was long black and curly. Forever going to Qdobas

Devin Barker

Chipotle is more expensive than Qdoba, and always gives me less food than Qdoba. Your food isn't that much better than Qdoba. I'm not coming here anymore after you skimp out on the portions and charge more.

Atmosphere: 4

Food: 3

Service: 1

Wendi White (Kaeblee)

Ordered catering, which I knew was going to be questionable. Allegedly, my card was declined, but instead of calling me, it automatically switches the order to pickup and the furtherest away location from where I needed the food to be. Tried calling 1-800- chipolte and couldn't get the call to go through. The store opened 15 minutes before my delivery was scheduled, so it left no time to get the food on schedule. Mind you, I used the same card for 2 other catered orders that day and later 3 more times. Seems suspicious that maybe they couldn't find a delivery driver. Picked up the order with zero assistance from any employees. A customer helped. Food was mostly ok. Not enough tortillas, not enough meat, the rice was under cooked and way too much guacamole and lettuce. Overall, I would not order again. Super frustrating scramble with very little notice and no help.

Atmosphere: 5

Food: 4

Service: 1

Aimee Atkinson

Would give 0 stars if I could. Just left here with 2 bowls and 2 sodas for $40 freaking dollars. The line people DO NOT tell you a scoop of queso is $1.60 or that 1 side of guac is $2.70 then when I told the cashier that I wish I was told this beforehand, she said “there’s a sign,” with a WHOLE attitude. Regardless of a BARELY NOTICEABLE sign, they need to be telling people how much more it is for those things if they’re going to charge that much, which for the record, those things should NOT cost anything extra to begin with.. She didn’t have a name tag otherwise I would put her on blast here but she works at this location opening shift. She did not apologize for the confusion OR tell me “thank you, have a nice day.” Just SILENCE. Nice to know Chipotle is purposely trying to scam people out of more money. Very overpriced for JUST OKAY food. Terrible customer service. 0/10 recommendation. Ridiculous. Will be going strictly to Qdoba from now on where a scoop of queso is free and a side of guac is FREE.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Burrito Bowl

Jayla

Hair in my food will not be going here anymore.

joanna twum

I ordered for food and the rice was very hard. It was as not well cooked. I had to recook it.

Atmosphere: 1

Food: 1

Service: 1

Jasper Heijboer

My favorite Mexican fast food place, very delicious, and quick service.

Atmosphere: 4

Food: 5

Service: 5

Ryan

I ordered Chipotle for delivery through the app and found a dead fly in my food. When I contacted customer service they responded with "thank you for sharing" and did not offer reimbursement. Would not recommend this Chipotle location due to the poor customer service and food handling.

Ryan Radiance

I ordered Chipotle for delivery through the app and found a dead fly in my food. When I contacted customer service they responded with "thank you for sharing" and did not offer reimbursement. Would not recommend this Chipotle location due to the poor customer service and food handling.

Loretta Albin

I always love the food, it's always fresh!
The employees are all very friendly.
However at 1:30 in the afternoon the place was trashed. 6 people up front chatting but no one person checked the restroom, a hot mess, the trash was overflowing. All the tables were dirty. Let's change this!

Atmosphere: 1

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

Kayse Herrera

Sadly, the rice wasn’t cooked properly and was hard. Fortunately, I had a gift card to pay for my meal but I’m still very disappointed.

Atmosphere: 5

Food: 1

Service: 5

Laurie Heridia

Ordered in the app to go. Picked up a kids quesadilla with rice and veggies on the side and a burrito bowl. Both items contained wrong ingredients and the quesadilla was missing the veggies and rice.

Atmosphere: 3

Food: 2

Service: 3

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