Had a delivery. Fast and food was warm. The pepperoni or sauce was stale. Worst pizza I’ve had in years.
Food: 2
Service: 5
Alyssa Lilly
I've never left a bad review in my life but I placed an order and was told 28 minutes. After I got there it said 40 minutes. 40 minutes later I came in and was told 12 more minutes. 12 minutes later I came in and was told 8 more minutes. They then couldn't find my order and the whole time my 4 year old is SCREAMING for food. The entire time my kid was screaming for food, im being told my food is almost done. I never wound up even getting my food be ause they told me 7 more minutes but didn't trust or believe that. It's not 830 and my daughter hasn't had anything to eat yet because they kept telling me the food was almost done. I got my money back, but I even tipped the workers after paying for absolutely nothing and didn't get that back. I'm very beyond upset and don't even think just getting my money back is enough to make this situation right. If you don't know anything about an order, do not consistently tell someone their food is almost done for an hour.
Meechie
9-28-25 4:05 pm/ Why give a option on how you want your pizza cut and they don't do it? And then catch an attitude because you messed up. Make that make sense. Gull Road Kalamazoo, Michigan
Anthony Bicknell (Akh)
I ordered 2 pizzas online, and was told it was 17-21 minute wait. I've now been waiting for an hour and my food still isn't even prepped yet. That means that, at best, Ill have to wait an hour & a half. That's not right of them, making people wait that long.
Atmosphere: 1
Food: 3
Service: 1
John Cooley
I was second in line after a lady whom they gave her pizza to another customer and had to remake. Employees throwing pans and food around. Could not handle the rush at all. Orders were coming out and they had no idea who's stuff went to who so they just put it up and said they'll just sort it as they go. Seriously need to check their customer service for sure.
Atmosphere: 1
Food: 3
Service: 2
John Carruthers
When I picked up my purchase, I was greeted with a smile and they Thanked me for my service of our country, I am a Marine. Excellent 👍🇺🇸
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Custom Medium 2-Topping 12 Pizza
Amanda Hawes
This is the second time we have ordered online, been told a pick up time only to get there and have to wait at least a half hour after our pick up time. This is ridiculous!!!
Atmosphere: 2
Food: 5
Service: 1
Light Bearer
I wish I could give this place negative stars. Assistant manager J had the nerve to say they come out like this man i would drive back to this store if I wasn't driving a hemi 15 minutes away thanks for wasting my time! it sucks too because there was a young black man that worked the night shift with dreads that did excellent on my meal! That's the reason why I came back but everyone that was working on July 14th needs to be fired! Before you eat at this Domino's call and see who's working if the assistant manager that name starts with a J these kids don't give a damn don't even give this place a chance go to Pizza perfect instead if the owner is reading this get rid of those clowns and hire some new people.
Atmosphere: 1
Food: 1
Service: 1
Sharon Wilson
Ordered a large number of pizzas for a reunion, 14 then added 1 then ordered 8 more. I had contacted the Gull Roaf location in Kalamazoo and talked with Judas. She was extremely patient and helpful. Judas was there to assemble the pizzas perfectly. The pizzas were ready on time and kept hot. Everyone complimented our choice of food. I was very pleased with Judas and her help with this order. She went above and beyond and i appreciate her cooperation.
Food: 5
Service: 5
Cole Miller
Amazing Staff and Amazing customer service even during a little network issues!
I didn't eat here but I picked up food for a father I know.
Atmosphere: 5
Service: 5
Onna Silvas
Yum 😋
Atmosphere: 5
Food: 5
Service: 5
63Chasman
Can't take order at store at 9:59 pm. You suck at customer service.
Atmosphere: 1
Brandon Bowman
Ordered at 11pm. Got to the store at 11:20 and the worker hadn’t even put the order in the oven yet and I was the only customer there. Like what is this dude even doing?
Eddie Wicklund
My first Dominos. Easily the best chain pizza. Judas did it perfectly!
Had a delivery. Fast and food was warm. The pepperoni or sauce was stale. Worst pizza I’ve had in years.
Food: 2
Service: 5
I've never left a bad review in my life but I placed an order and was told 28 minutes. After I got there it said 40 minutes. 40 minutes later I came in and was told 12 more minutes. 12 minutes later I came in and was told 8 more minutes. They then couldn't find my order and the whole time my 4 year old is SCREAMING for food. The entire time my kid was screaming for food, im being told my food is almost done. I never wound up even getting my food be ause they told me 7 more minutes but didn't trust or believe that. It's not 830 and my daughter hasn't had anything to eat yet because they kept telling me the food was almost done. I got my money back, but I even tipped the workers after paying for absolutely nothing and didn't get that back. I'm very beyond upset and don't even think just getting my money back is enough to make this situation right. If you don't know anything about an order, do not consistently tell someone their food is almost done for an hour.
9-28-25 4:05 pm/ Why give a option on how you want your pizza cut and they don't do it? And then catch an attitude because you messed up. Make that make sense. Gull Road Kalamazoo, Michigan
I ordered 2 pizzas online, and was told it was 17-21 minute wait. I've now been waiting for an hour and my food still isn't even prepped yet. That means that, at best, Ill have to wait an hour & a half. That's not right of them, making people wait that long.
Atmosphere: 1
Food: 3
Service: 1
I was second in line after a lady whom they gave her pizza to another customer and had to remake. Employees throwing pans and food around. Could not handle the rush at all. Orders were coming out and they had no idea who's stuff went to who so they just put it up and said they'll just sort it as they go. Seriously need to check their customer service for sure.
Atmosphere: 1
Food: 3
Service: 2
When I picked up my purchase, I was greeted with a smile and they Thanked me for my service of our country, I am a Marine. Excellent 👍🇺🇸
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Custom Medium 2-Topping 12 Pizza
This is the second time we have ordered online, been told a pick up time only to get there and have to wait at least a half hour after our pick up time. This is ridiculous!!!
Atmosphere: 2
Food: 5
Service: 1
I wish I could give this place negative stars. Assistant manager J had the nerve to say they come out like this man i would drive back to this store if I wasn't driving a hemi 15 minutes away thanks for wasting my time! it sucks too because there was a young black man that worked the night shift with dreads that did excellent on my meal! That's the reason why I came back but everyone that was working on July 14th needs to be fired! Before you eat at this Domino's call and see who's working if the assistant manager that name starts with a J these kids don't give a damn don't even give this place a chance go to Pizza perfect instead if the owner is reading this get rid of those clowns and hire some new people.
Atmosphere: 1
Food: 1
Service: 1
Ordered a large number of pizzas for a reunion, 14 then added 1 then ordered 8 more. I had contacted the Gull Roaf location in Kalamazoo and talked with Judas. She was extremely patient and helpful. Judas was there to assemble the pizzas perfectly. The pizzas were ready on time and kept hot. Everyone complimented our choice of food. I was very pleased with Judas and her help with this order. She went above and beyond and i appreciate her cooperation.
Food: 5
Service: 5
Amazing Staff and Amazing customer service even during a little network issues!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I didn't eat here but I picked up food for a father I know.
Atmosphere: 5
Service: 5
Yum 😋
Atmosphere: 5
Food: 5
Service: 5
Can't take order at store at 9:59 pm. You suck at customer service.
Atmosphere: 1
Ordered at 11pm. Got to the store at 11:20 and the worker hadn’t even put the order in the oven yet and I was the only customer there. Like what is this dude even doing?
My first Dominos. Easily the best chain pizza. Judas did it perfectly!
Atmosphere: 5
Food: 5
Service: 5
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