Jimmy John's
232 W Michigan Ave, Kalamazoo
(269) 226-9100
Recent Reviews
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I'm so pleased with the service I received today from this store! Story time: An Uber delivery driver cancelled my order after picking up the food. I have ALL the screenshots showing and confirmation from Uber. The store was so very kind to go out of their way to send a replacement order which arrive very quickly. Thank you guys so much for the kindness and excellent service! I'll definitely be ordering here again, perhaps in person next time :). You really can't find this kind of service anywhere now and days so huge props to your team for everything you do!
Food: 5
Service: 5
Delivery took exactly an hour and the driver delivered my order to the wrong place. Definitely not freaky fast, more like freaky slow and confused.
Atmosphere: 4
Food: 5
Service: 1
I particularly appreciate the service from management Cade and David with sorting out misunderstandings and confusion on an order I placed
Atmosphere: 5
Food: 5
Service: 5
Food is usually consistent, however delivery, is atrocious. 2 weeks ago I waited over an hour and thought I'd give them another chance today. Going on 45 minutes without an update since telling me my order was received. One thing if you reach out to notify of a delay, but repeated poor delivery service with no communication is unacceptable.
Food: 4
Service: 1
Horrible customer service!
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service!
Atmosphere: 1
Food: 1
Service: 1
Food was fine, delivery took an hour! Ordered at 11:24 and it got here around 12:22.
Food: 5
Service: 5
Closed at 8pm???
Atmosphere: 5
Food: 5
Service: 1
Thought i could order a quick lunch and it never arrived. Called the guys goes its on its way. We only had one driver. I hour later still no food and the system says it was delivered. so what 7-10 days to get my money back and no lunch. Worst part i ordered at 2p its now 3;40 and i get off work in like 30min. So what a waste of my time. STILL HUNGRY and this is not the first time. So i will not be ordering from you ALL ANYMORE. I am 6 minutes from the store.
Atmosphere: 1
Food: 1
Service: 1
Been coming here for lunch here and there, always great service and food.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Are there Monday I believe 26 th with.wife,we both ended up sick.no clue why but.not happy.
Atmosphere: 1
Food: 1
Service: 1
Just got a sub with no tomato and she puts add mayo then went to eat my sub and it has no tomato and no mayo? So make sure they listen to you and check your sub before you
Atmosphere: 3
Food: 3
Service: 1
Unwiches are the bomb!
Dietary restrictions: Unwiches
Atmosphere: 4
Food: 5
Service: 4
BRING BACK THE SPROUTS EVEN AS AN ADD ON FOR PEOPLE THAT WANT THEM!!!
Sandwich’s tasted like something was spoiled. I called to advise and the guy had no care whatsoever, and didn’t even care to pull my order up to see what was even made. Nor did he try and make it right. Hope nobody gets sick.
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