McDonald's
3320 S Westnedge Ave, Kalamazoo
(269) 342-0323
Recent Reviews
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FILTH at its finest!!!!! Restrooms were trashed and absolutely appalling with hair coated all over the sink, paper towel filling the urinal, and litter coating the floors. Service was terrible and every employee talked disrespectfully and ghetto. I’ve never been to a worse McDonald’s in my life.
Atmosphere: 1
Food: 1
Service: 1
I live very close to this location, but if I really want McDonald's I'll drive to the location on S. Westnedge and Romence, because this location is so unpleasant. The staff is usually either unfriendly or visibly too high for interaction. Do not attempt to stray from the menu as written because more often than not you don't get quite what you order. The food quality is just this side of acceptable.
I wouldn't usually bother with a review but I was turned away today because they were only taking mobile or doordash orders. Just bet that your experience will be either disappointing or even uncomfortable.
Atmosphere: 1
Food: 2
Service: 1
If I could give this place no stars I would. I went there tonight, ordered my family and I food. Thought everything was good until I made it home. I was missing a burger, so I went back. I politely told person that came to the wind that I was missing a burger. She argued that she packed it herself. I told her were human we all make mistakes, I didn't come back to steal a $2 burger. She really tired telling me I was not missing a burger. Finally she told me to park. When she came out to give me my burger she mumbled, "I've might of spit in it" while walking away. I threw the burger out the window out of pure anger. I was not letting my son eat that. Never going back. Ever!
No receipt paper in the terminal. No glass for my drink, unclean tables, table service with marker is not functional...Really? One of my worst experiences at a McDonald's ever!
Kid-friendliness: It's a McDonald's
Atmosphere: 2
Food: 2
Service: 1
Walking in to the restaurant and your not greeted, Workers behind the counter with underwater showing and pants not at waist with a belt and tucked in shirt, I wouldnt recommend this McDonald's to anyone
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Cheeseburger, Mcdouble, French Fries, Mcchicken
Went in to place an oder, I was going the only person in there, saw at least 5 people doing nothing, after 10 minutes I left after being completely ignored
Atmosphere: 1
Food: 1
Service: 1
Order is usually messed up in some fashion. Drive thru staff is typically unpleasant except for a couple individuals. Highly do not recommend.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Cheeseburger, French Fries
I went to get my kids breakfast and melony was amazing with me very patient told me to take my time she was awesome thanks melony ure awesome I hope u get recognized for this 🥰
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage
90% of the time order is not made to specifications, they just make it as it is on the menu even when the only modification is for NO onions. When it is made correctly its fine
I asked for you have Reese burger. She said no. I asked for a second sprite and got a coke. I was checking my bag to make sure l received everything and she told me with a rude tone can you move because of our minites. Then l noticed later the bag l was handed with my food in it advertised the new Reese burger. There is a Reese burger there now.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
I never get straws or napkins with my delivery orders. Today my co-workers and I ordered 2 iced coffees, 2 sodas, 4 sandwiches, and 2 hash browns - but no straws or napkins and we can't go get any because we are at work.
Food: 4
Service: 1
They only do DoorDash. Tried ordering at 3:15 pm but apparently this location only serves DoorDash. I never knew McDonalds did that.
Edit: after driving around it 3 times and then stating I would put my mobile order in while at the drive thru they finally took my order and sold me an expired milk. 01/19/2025 is todays date.
Kid-friendliness: They gave me expired milk
Asked at the drive thru window to pull to the side. Communication of this did not happen because I waited over an hour before checking in. I was told they thought I left and canceled the order but I was still charged. 3 weeks later and many calls to support, no call back or refund yet despite not getting my order.
Atmosphere: 1
Food: 1
Service: 1
14.00 of food was very poorly made. mcrib bun was so hard dry french fries were very cold and the mocha frappe was made wrong.....
Atmosphere: 1
Food: 1
Service: 1
As someone else reviewed 3 weeks ago, there is NO SOAP IN THE RESTROOMS. I've filed a report with the county health department. Clearly the employees are not washing their hands before returning to work. DO NOT EAT HERE IF YOU CARE ABOUT FOOD SAFETY.
The restaurant is also very chilly. Wait times were longer than normal for other McDonald's in town. Dirty tables with food on them. Never will be returning to this location. As someone else said, it should be closed.
Atmosphere: 1
Food: 3
Service: 2
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