I've never been to a Panera Bread before, my boss goes quite frequently. I thought they just sold bread, then when I got in there, it was a whole restaurant. They're pretty quick with the food, and it tastes great.
Atmosphere: 5
Food: 5
Service: 5
Andrew Carlyle
Expensive but good
Atmosphere: 4
Food: 5
Service: 4
Jeremy Drobeck
They ran out of bagels. . . . yeah for real. Actually they sold our bagels to someone else. . . . Put an order in the day before for pick up at 4:00. Got there to pick up a dozen bagels and they were short, they ran out. Of course they knew we ordered, knew we were coming in at 4 to pick them up, I am sure they had them in the morning. Didn't notify us or anything. So get their to pick them up and then they decide to tell us. They had my phone number, email, etc. . . easily could have let me know in advance that they couldn't complete the order and I would have made other arrangements.
Service: 2
Beluga Gaming
Overpriced, anorexic portions, hot chocolate was lukewarm water with whipped cream. 30 dollars for a soup, mac and cheese, and hot whipped cream water.
Atmosphere: 2
Food: 1
Service: 2
Jennifer Davault
I love coming in this place. There is always a smile that greats you. The food is always on point.
Today we had some soup and sandwiches at Panera bread. The food was great and the servers were really nice thank you. The food was really filling, the bread was perfect.
Atmosphere: 5
Food: 5
Service: 5
Tellin' the Truth
The presentation of the food was TERRIBLE. I had never gotten food from there and it looked the way it did. I’m sad. It’s 11/29/24 and whoever there right now should be fired.
Everytime my husband and I come to panera bread on westmain rather it’s the drive thru or dining in the customer service is HORRIBLE! We haven’t been here in over a year because they completely screw our order up every single time!! I don’t leave many bad reviews however this place is ridiculous! I’m really surprised that this place is still up and running! Now how ironic is it that we had a horrible experience over the past several years and today on November 21, 2024 we decided to go get smoothies that’s it 3 strawberry banana smoothies, welp guess what no bananas! And they were out of bread twice before! I will never come back here again especially having to wait forever for a smoothie! Overall the place is trash food is ok smoothies are great but I will make my own smoothies at home!!!!
Atmosphere: 1
Food: 1
Service: 1
Maddie Lofstrom
Manager there was so kind and went out of his way to help and make my visit amazing. Best manager!!!!
Julia Grissom
Very good place.
Atmosphere: 5
Food: 5
Service: 5
Audrey Pohl
I love Panera, always have always will. But the professionalism at this location is horrible. I've been in here multiple times hearing the employees complaining about their job. Last night, I was here and ordered a simple mac n cheese with 40 minutes to close. I waited for it at the counter, and all I could hear was, "Seriously, a mac n cheese at this time of night?"It's always the college students," "so annoying," "This happens all the time." All while I was standing in front of them. Sorry that I ordered food from a restaurant that was open and wasn't closing for at least a half hour. I worked in the restaurant business for a while, but nobody would ever dare to complain in front of customers. But here they do. I never felt offended by most restaurant employees, but when they were saying those things about me ordering a mac n cheese right in front of me, I wanted to cry. When I grabbed my order, I sarcastically said, "I'm not a college student, but thanks." and the manager who was complaining said,"You're welcome, " and I heard small laughter as I walked away. I eat Panera all the time but I won't be eating here anymore. Grow up and be professional. You shouldn't be working there if that's how you act in front of customers.
Atmosphere: 3
Food: 4
Service: 1
Alayna Pletcher
Visited on a Friday around 12. Ordered a bowl of soup and a kids grilled cheese. At 12:50 our food was finally done… the kids grilled cheese was toasted bread with cold cheese and the soup bowl was less than half full. Hands down the slowest Panera I’ve ever been to. Definitely not worth the 40 min wait.
Great service, quick employees, very clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel
I've never been to a Panera Bread before, my boss goes quite frequently. I thought they just sold bread, then when I got in there, it was a whole restaurant. They're pretty quick with the food, and it tastes great.
Atmosphere: 5
Food: 5
Service: 5
Expensive but good
Atmosphere: 4
Food: 5
Service: 4
They ran out of bagels. . . . yeah for real. Actually they sold our bagels to someone else. . . . Put an order in the day before for pick up at 4:00. Got there to pick up a dozen bagels and they were short, they ran out. Of course they knew we ordered, knew we were coming in at 4 to pick them up, I am sure they had them in the morning. Didn't notify us or anything. So get their to pick them up and then they decide to tell us. They had my phone number, email, etc. . . easily could have let me know in advance that they couldn't complete the order and I would have made other arrangements.
Service: 2
Overpriced, anorexic portions, hot chocolate was lukewarm water with whipped cream. 30 dollars for a soup, mac and cheese, and hot whipped cream water.
Atmosphere: 2
Food: 1
Service: 2
I love coming in this place. There is always a smile that greats you. The food is always on point.
Atmosphere: 5
Food: 5
Service: 5
always very slow but amazing food
Food: 5
Service: 3
Recommended dishes: Cinnamon Crunch Bagel, Bacon Turkey Bravo
Love the Broccoli cheddar cheese Soup 🍲
Food: 5
Service: 5
Today we had some soup and sandwiches at Panera bread. The food was great and the servers were really nice thank you. The food was really filling, the bread was perfect.
Atmosphere: 5
Food: 5
Service: 5
The presentation of the food was TERRIBLE. I had never gotten food from there and it looked the way it did. I’m sad. It’s 11/29/24 and whoever there right now should be fired.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich and Soup Mac
Restaurantji Recommends
Everytime my husband and I come to panera bread on westmain rather it’s the drive thru or dining in the customer service is HORRIBLE! We haven’t been here in over a year because they completely screw our order up every single time!! I don’t leave many bad reviews however this place is ridiculous! I’m really surprised that this place is still up and running! Now how ironic is it that we had a horrible experience over the past several years and today on November 21, 2024 we decided to go get smoothies that’s it 3 strawberry banana smoothies, welp guess what no bananas! And they were out of bread twice before! I will never come back here again especially having to wait forever for a smoothie! Overall the place is trash food is ok smoothies are great but I will make my own smoothies at home!!!!
Atmosphere: 1
Food: 1
Service: 1
Manager there was so kind and went out of his way to help and make my visit amazing. Best manager!!!!
Very good place.
Atmosphere: 5
Food: 5
Service: 5
I love Panera, always have always will. But the professionalism at this location is horrible. I've been in here multiple times hearing the employees complaining about their job. Last night, I was here and ordered a simple mac n cheese with 40 minutes to close. I waited for it at the counter, and all I could hear was,
"Seriously, a mac n cheese at this time of night?"It's always the college students," "so annoying," "This happens all the time."
All while I was standing in front of them. Sorry that I ordered food from a restaurant that was open and wasn't closing for at least a half hour. I worked in the restaurant business for a while, but nobody would ever dare to complain in front of customers. But here they do. I never felt offended by most restaurant employees, but when they were saying those things about me ordering a mac n cheese right in front of me, I wanted to cry. When I grabbed my order, I sarcastically said, "I'm not a college student, but thanks." and the manager who was complaining said,"You're welcome, " and I heard small laughter as I walked away. I eat Panera all the time but I won't be eating here anymore. Grow up and be professional. You shouldn't be working there if that's how you act in front of customers.
Atmosphere: 3
Food: 4
Service: 1
Visited on a Friday around 12. Ordered a bowl of soup and a kids grilled cheese. At 12:50 our food was finally done… the kids grilled cheese was toasted bread with cold cheese and the soup bowl was less than half full. Hands down the slowest Panera I’ve ever been to. Definitely not worth the 40 min wait.
Atmosphere: 1
Food: 2
Service: 1
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