Hard to write this review because I have had good experience in the past. My recent issue resulting in me not getting dinner was due to their website, not necessarily the individual restaurant, though they should have done something.I received an email from Pizza Hut stating that I had earned a free large anything pizza. So on Sunday April 7th I tried ordering my free pizza using my rewards points, and added a double order of cheesy bread for my family for dinner. When my wife arrived to pick up our order, all they had was the breadsticks and knew nothing about the pizza. My wife explained to them that I had ordered my free pizza on their website, to which they told her they weren't surprised because website issues happen all the time. They told her that there should be a number to call on the email receipt from my order, which there was not.So while standing in the restaurant, my wife had me on the phone trying to find this number. Eventually I found it on the website and called it. The guy I spoke with was nice, but basically told me there wasn't anything he could do, and that after the phone call I would receive another email with instructions on how to fix. So now that my wife had been waiting about 15 minutes at the restaurant, I got the email and tried going through the steps. Didn't seem to work, so I tried a second time. Still nothing, so as I read down the instructions, it said that it could take 24 hours to correct. Great, so I have to wait 24 hours for my food? Ridiculous. Not only that, but according to the original email, the offer was going to expire the next day.By this time my wife had been there for almost a half hour. Breadsticks were now cold, and still no pizza. They were kind enough to not charge for the breadsticks, but in the end I had to figure out something else on the fly for our dinner. I work in the restaurant industry, and that is one of the worst things you can ever do, allow a guest to leave hungry or without food.I immediately sumbitted a complaint on the Pizza Hut website, even gave them the website case number I was given, and the next day when I got the request to fill out a feedback form from my "breadstick order", I did just that. I received a response with an auto apology and a statement that someone would be contacting my within 3 business days. It has now been a full week since then, and not one call or email from anyone. Very poor customer service! I can't believe that their individual stores are not empowered enough to take care of their customers in the moment. Simply acknowledging that there have been several issues with the website, even the website guy admitted the same thing, and not taking care of the customer is poor service. I would have been happy to pay for a pizza and my wife would have waited while they cooked it, but that wasn't even offered.Prior to this entire situation, we ordered 3 pizzas and a double order of breadsticks, and when we opened the breadstick box there were 2 giant bubbles in the middle that had pushed the cheese to the side. Like half of the cheese sticks didn't have cheese. I personally wouldn't have served it, or made a customer pay for it.Very dissappointing!
Atmosphere: 3
Food: 2
Service: 2
Tia Hough
Edit : I received a full refund , door dash stole my food the dasher lost their job .please be weary!DO NOT ORDER FOOD FROM HERE IF YOU WANT your FOOD TO BE MISSING! I’ve called 30+ times and nobody has answered. I’m missing food & can’t get ahold of anyone
Tia Robinson Hough
Edit : I received a full refund , door dash stole my food the dasher lost their job .please be weary!DO NOT ORDER FOOD FROM HERE IF YOU WANT your FOOD TO BE MISSING! I’ve called 30+ times and nobody has answered. I’m missing food & can’t get ahold of anyone
jennifer Edwards
They really deserve 0 stars. Poor customer service. Very disrespectful employees who play music loud like they work in a club setting. Unprofessional on all levels of a business
Eli Luke
They never brought the pizza… told me it was on the way 3 times and it never came!
mama bear
Pizza is my fav
Christy Kincaid Birth Doula
I sent a meal to a friend who was recovery from a procedure. When they contacted me saying they hadn’t gotten their pizza, I double checked my order and realized I sent it to the wrong address 🤦🏼♀️. The crew didn’t hesitate, remade the order and sent it to the correct address! I didn’t expect it and was stunned. I appreciate the understanding and correcting MY dumb mistake. You all are the best!
Christy Kincaid Birth Doula
I sent a meal to a friend who was recovery from a procedure. When they contacted me saying they hadn’t gotten their pizza, I double checked my order and realized I sent it to the wrong address ??♀️. The crew didn’t hesitate, remade the order and sent it to the correct address! I didn’t expect it and was stunned. I appreciate the understanding and correcting MY d*** mistake. You all are the best!
Randy Spinelli
Did Covid bring incompetence? Third time in a row somethings been wrong. Wont be a 4th.
Randy Spinelli
Did Covid bring incompetence? Third time in a row somethings been wrong. Wont be a 4th.
Well after a two hour wait time the driver arrives with cold pizza and an attitude. I don’t know how busy the evening was but that’s unacceptable. Now I’m out $30 on a meal that arrived way after the window of deliver that was estimated. My children were in bed by then and the food was cold as a winter nite. I know I’ll not get a refund for my order so I figure the next best thing to do is let everyone know about my horrible experience with said location. I’ve put my review in online as well at the tell pizza hut website and now am reporting the atrocious attitude displayed by the driver. Next time I want some bottom shelf cold pizza I’ll just walk to speed way and save my self $28. I even tipped the driver so he could buy a drink to take the edge off cause he sure seemed upset trying to help that guy bring in a happy new year.
Triston Rogers
I ordered a custom pizza that I earned using my point from HutRewards (loyal customer). The pizza was supposed to have barbecue sauce on it and it did not and when I called to inform them the manager said he didn’t believe me and that he knew they put barbecue on it. Very argumentative, bad customer service, what a dickhead.
Triston Rogers
I ordered a custom pizza that I earned using my point from HutRewards (loyal customer). The pizza was supposed to have barbecue sauce on it and it did not and when I called to inform them the manager said he didn’t believe me and that he knew they put barbecue on it. Very argumentative, bad customer service, what a d********
Jeff Taft
Probably the worst pizza ever. Made both of us sick and will be reporting them to the Health Department on Monday.
Tina Hochstetler
My sister and I always get a free pizza when we go there. Because if they get the order wrong or if they are over the time limit, they compensate with a free pizza. I'm vegan and my sister will eat anything, so we always each order our own pizza. They always get mine wrong, so my sister gets that one in addition to hers and they make me the right pizza.
My sis went there by herself once on the way to the airport or something, and they were so late with her pizza she had to leave without it. So they let her transfer her free pizza to me, because she was gone. They were so late with mine - over an hour- they gave me a free two liter root beer because it would make no sense to replace a free pizza with a free pizza.
The food is always good when they finally get the order right. :)
Hard to write this review because I have had good experience in the past. My recent issue resulting in me not getting dinner was due to their website, not necessarily the individual restaurant, though they should have done something.I received an email from Pizza Hut stating that I had earned a free large anything pizza. So on Sunday April 7th I tried ordering my free pizza using my rewards points, and added a double order of cheesy bread for my family for dinner. When my wife arrived to pick up our order, all they had was the breadsticks and knew nothing about the pizza. My wife explained to them that I had ordered my free pizza on their website, to which they told her they weren't surprised because website issues happen all the time. They told her that there should be a number to call on the email receipt from my order, which there was not.So while standing in the restaurant, my wife had me on the phone trying to find this number. Eventually I found it on the website and called it. The guy I spoke with was nice, but basically told me there wasn't anything he could do, and that after the phone call I would receive another email with instructions on how to fix. So now that my wife had been waiting about 15 minutes at the restaurant, I got the email and tried going through the steps. Didn't seem to work, so I tried a second time. Still nothing, so as I read down the instructions, it said that it could take 24 hours to correct. Great, so I have to wait 24 hours for my food? Ridiculous. Not only that, but according to the original email, the offer was going to expire the next day.By this time my wife had been there for almost a half hour. Breadsticks were now cold, and still no pizza. They were kind enough to not charge for the breadsticks, but in the end I had to figure out something else on the fly for our dinner. I work in the restaurant industry, and that is one of the worst things you can ever do, allow a guest to leave hungry or without food.I immediately sumbitted a complaint on the Pizza Hut website, even gave them the website case number I was given, and the next day when I got the request to fill out a feedback form from my "breadstick order", I did just that. I received a response with an auto apology and a statement that someone would be contacting my within 3 business days. It has now been a full week since then, and not one call or email from anyone. Very poor customer service! I can't believe that their individual stores are not empowered enough to take care of their customers in the moment. Simply acknowledging that there have been several issues with the website, even the website guy admitted the same thing, and not taking care of the customer is poor service. I would have been happy to pay for a pizza and my wife would have waited while they cooked it, but that wasn't even offered.Prior to this entire situation, we ordered 3 pizzas and a double order of breadsticks, and when we opened the breadstick box there were 2 giant bubbles in the middle that had pushed the cheese to the side. Like half of the cheese sticks didn't have cheese. I personally wouldn't have served it, or made a customer pay for it.Very dissappointing!
Atmosphere: 3
Food: 2
Service: 2
Edit : I received a full refund , door dash stole my food the dasher lost their job .please be weary!DO NOT ORDER FOOD FROM HERE IF YOU WANT your FOOD TO BE MISSING! I’ve called 30+ times and nobody has answered. I’m missing food & can’t get ahold of anyone
Edit : I received a full refund , door dash stole my food the dasher lost their job .please be weary!DO NOT ORDER FOOD FROM HERE IF YOU WANT your FOOD TO BE MISSING! I’ve called 30+ times and nobody has answered. I’m missing food & can’t get ahold of anyone
They really deserve 0 stars. Poor customer service. Very disrespectful employees who play music loud like they work in a club setting. Unprofessional on all levels of a business
They never brought the pizza… told me it was on the way 3 times and it never came!
Pizza is my fav
I sent a meal to a friend who was recovery from a procedure. When they contacted me saying they hadn’t gotten their pizza, I double checked my order and realized I sent it to the wrong address 🤦🏼♀️. The crew didn’t hesitate, remade the order and sent it to the correct address! I didn’t expect it and was stunned. I appreciate the understanding and correcting MY dumb mistake. You all are the best!
I sent a meal to a friend who was recovery from a procedure. When they contacted me saying they hadn’t gotten their pizza, I double checked my order and realized I sent it to the wrong address ??♀️. The crew didn’t hesitate, remade the order and sent it to the correct address! I didn’t expect it and was stunned. I appreciate the understanding and correcting MY d*** mistake. You all are the best!
Did Covid bring incompetence? Third time in a row somethings been wrong. Wont be a 4th.
Did Covid bring incompetence? Third time in a row somethings been wrong. Wont be a 4th.
Restaurantji Recommends
Well after a two hour wait time the driver arrives with cold pizza and an attitude. I don’t know how busy the evening was but that’s unacceptable. Now I’m out $30 on a meal that arrived way after the window of deliver that was estimated. My children were in bed by then and the food was cold as a winter nite. I know I’ll not get a refund for my order so I figure the next best thing to do is let everyone know about my horrible experience with said location. I’ve put my review in online as well at the tell pizza hut website and now am reporting the atrocious attitude displayed by the driver. Next time I want some bottom shelf cold pizza I’ll just walk to speed way and save my self $28. I even tipped the driver so he could buy a drink to take the edge off cause he sure seemed upset trying to help that guy bring in a happy new year.
I ordered a custom pizza that I earned using my point from HutRewards (loyal customer). The pizza was supposed to have barbecue sauce on it and it did not and when I called to inform them the manager said he didn’t believe me and that he knew they put barbecue on it. Very argumentative, bad customer service, what a dickhead.
I ordered a custom pizza that I earned using my point from HutRewards (loyal customer). The pizza was supposed to have barbecue sauce on it and it did not and when I called to inform them the manager said he didn’t believe me and that he knew they put barbecue on it. Very argumentative, bad customer service, what a d********
Probably the worst pizza ever. Made both of us sick and will be reporting them to the Health Department on Monday.
My sister and I always get a free pizza when we go there. Because if they get the order wrong or if they are over the time limit, they compensate with a free pizza. I'm vegan and my sister will eat anything, so we always each order our own pizza. They always get mine wrong, so my sister gets that one in addition to hers and they make me the right pizza. My sis went there by herself once on the way to the airport or something, and they were so late with her pizza she had to leave without it. So they let her transfer her free pizza to me, because she was gone. They were so late with mine - over an hour- they gave me a free two liter root beer because it would make no sense to replace a free pizza with a free pizza. The food is always good when they finally get the order right. :)
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