Popeyes Louisiana Kitchen
4213 W Main St, Kalamazoo
(269) 459-9963
Recent Reviews
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Good management
I would like to take a moment to recognize and sincerely appreciate Enock, the morning manager, for his outstanding work and dedication.
Enock consistently demonstrates what true professionalism looks like. His strong work ethic, attention to cleanliness, and ability to maintain an organized and welcoming environment do not go unnoticed. What truly stands out is the way he treats people—with respect, kindness, and a positive attitude that makes a difference for both customers and staff.
It’s important to acknowledge individuals who go above and beyond, because appreciation has a powerful impact. When people are recognized for doing the right things, it encourages them to continue and inspires others to do the same.
Thank you, Enock, for your hard work and for setting such a great example every day. I truly hope you continue doing exactly what you’re doing, because it makes a real difference.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Tenders
It is expensive but it tastes so so good!
Atmosphere: 4
Food: 4
Service: 5
The crew was very polite and professional. The chicken could have used just a bit more spice, the coleslaw was ok, but having said that I would still go back :)
Atmosphere: 5
Food: 4
Service: 5
The absolute slowest Popeyes anywhere on this earth. They have 4 employees who speak no English at all. And one person running the counter and drive through. If you order online you can sit and watch your food sit in the window for 5-10,minutes easily. Dont ever try to address the Spanish speaking employees they just walk away. Even though they couldn't easily hand out prepared orders. Do not recommend under any circumstances.
Atmosphere: 1
Food: 1
Service: 1
You forgot my 2 biscuits and I was missing a pc of chicken. I tried calling and nobody answered and the phone went to voicemail.... I would like my PC of chicken and my 2 biscuits...
Atmosphere: 5
Food: 3
Service: 3
Staff is friendly but sometimes mishaps happen, but they do their best to fix the situation
Atmosphere: 5
Food: 5
Service: 5
On march 3 they charge me 17.27 twice for same order now for 9 pc I pay 35$ and they dose not refunde me
Atmosphere: 1
Food: 1
Service: 1
I love the crispy chicken sandwich
Atmosphere: 5
Food: 5
Service: 5
I have a hate/love relationship with this location. I think the food tastes pretty good each time I go here, dare I say delicious. But for some reason, every single time I go there they mess up the order in some way and it is beyond frustrating. I cant trust them whatsoever and I always pull off to the side to check the order when I go through the drive through. I shouldn't have to rummage every single box, bag, and corner of my order just to see if its all there. But every time they miss a sauce, or a honey, or a biscut, or even a whole tender. I just dont get it.
Atmosphere: 3
Food: 4
Service: 2
Terrible customer service. Very bad language barrier!! Drive-thru order 12 wings..says 5 mins, pull to side to wait, then had to go in after 15 min. Took another 15 min to get the food!! Terrible service!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They are terrible. The food is cold. They won’t allow you to pick up, but they also will give you an order that isn’t fresh.
The food was really good
Atmosphere: 5
Food: 5
Service: 5
Employees super friendly, very clean restaurant, food hot and order accurate - great location!
Red beans and rice and biscuits Oh so yummy
Atmosphere: 5
Food: 5
Service: 5
I believe they are under new management because this place has completely turned around! Last two times I went it was PERFECT. The Mac and cheese is perfect, the biscuits are perfect, I wish the shrimp was higher quality but the company won't change that. Always fresh and exceptional quality and service this year.
Atmosphere: 5
Food: 5
Service: 5
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