Popeyes Louisiana Kitchen

3800 Gull Rd, Kalamazoo
(269) 238-0148

Recent Reviews

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Sabrina Cary (Brina)

The food is always good. I've never had a bad meal from here.

Atmosphere: 4

Food: 5

Service: 5

Noonie Campbell

Closes @11 but entire restaurant was closed down and pitch black @10:40 :(

Service: 1

Livefortoday Hope

Love that chicken from Popeyes

Atmosphere: 4

Food: 4

Service: 4

Bruno Bikulcius

Red beans and rice were amazing and their biscuits were cooked to perfection

Becky Vandercook

I ordered ahead and pick up through drive through. Our food has been good. The service has been much better. It seems they have some new staff that are doing well and very polite.

Atmosphere: 3

Food: 4

Service: 4

Krystal Perez-Castro

I just bought a ghost pepper chicken sandwich and it had none of my toppings. I was really hungry so I just ate it.

Atmosphere: 5

Food: 1

Service: 2

Desiree Ray

Wayyy over-priced for tiny chicken, no drinks, and mediocre sides. I will not be going back.

Atmosphere: 2

Food: 1

Service: 1

Theresa Asher

Full Road is so much better

Atmosphere: 5

Food: 5

Service: 5

Light Bearer

I honestly don't know how this place has bad reviews they must be under new management now or something but every time I go to this place my chicken is fresh my popcorn shrimp is fresh the customer service is amazing, and they get my order right every time with nothing missing it is correct, please keep up the great work as a nearby homeowner I appreciate this place thank you!!

Atmosphere: 5

Food: 5

Service: 5

Bry

Cold fries, old chicken sandwich with a ton of mayo on it. Chicken wings red in the middle! I knew they wouldn't stay gd for long

Atmosphere: 2

Food: 1

Service: 1

Braj

These guys are doing a great job fitting in with the lousy expectations of Popeyes! It’s such a shame that this company as a whole can’t develop better business practices, because the recipe is awesome.

I ordered a 12 count of spicy tenders today but ALL of them were regular. Called the restaurant when I was handing them out to coworkers who wanted them and realized NONE of them were spicy.

Sophia claimed she was the shift manager. She acknowledged she was the person who took my order. I ordered at 10:33, per my receipt, I was their first customer of the day in the drive-thru. When I explained that my order was incorrect and that I was unhappy spending over $40 on my food and not getting what I ordered, she told me to return to the store for replacement. When I told her I would not do that, both because I was on lunch and because I was now an hour away, she still refused to refund me for the items not received.

This makes no sense since THEY screwed up the order. On what planet is the customer expected to eat the cost of food that wasn’t ordered?!

When asked for the District Manager’s phone number, she told me they didn’t have one. I know this is not true, they all have a DM, I have a friend who used to be one for this company! She told me to call customer service.

Well, I did that, and it’s just an automated system that wants to text you. After going through a bunch of automated questions, it tells you and agent will be with you in 24-48 hours! WHAT!? They can’t handle making their mistakes right AT ALL. I’m calling my bank and reporting fraud—what other option do I have here?

Food: 1

Service: 1

John Rozsa

Very fast. Thx

Atmosphere: 5

Food: 5

Service: 5

S B

My visit was nice. I was greeted with gr8 Customer Service by Amarion. He took my order & he was very Professional & Polite. The entire staff was on point! Food was Gr8! Thank you for my order of Gr8 food...Love that Chicken from Popeyes👌🏾

Atmosphere: 5

Food: 5

Service: 5

Paul Goebel

I'm not one for fast food very often. Normally when traveling or when I lack energy to cook. Something about Popeye's chicken just hits right. Increasingly, I find myself wanting Popeyes. Great bone-in spicy chicken, the red beans and rice are also a must.

The Gull rd location does a great job. I always get much food quickly and the staff are always nice. Great deals on the Popeyes mobile app.

Atmosphere: 5

Food: 5

Service: 5

Lawrence Young

There everyday service is terrible food is getting worse by the day just going to stop going there period.

Atmosphere: 1

Food: 1

Service: 1

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