Nice, clean rooms. Have to use your room key to use elevator and can't go beyond your floor number. Big pool with big hot tub too!
Service: 5
Kevin Thomason
Simply lavishRooms: Clean and freshNearby activities: Soon a arena local bars pool halls library live music outdoor mallSafety: Cops do there jobsWalkability: Lots within walking distanceFood & drinks: So many optionsNoteworthy details: I love Kalamazoo
Service: 5
Alexander Shankster
Great service. Super friendly staff and nice atmosphere. The room was below expectations and cost. Roughly $600 for a king suite and it didn't have working heat/thermostat.
Service: 5
Candy
Horrible horrible service I was there for my 8 years old birthday coming march 18th from theReceptionist I had received my balloons was aware and they the receptionist assured me it was ok to do a cake ice cream as long as no guest stayed over/the night I had 2 rooms that i requested and purchased coming to a total of $880 plus $50 deposit on both, mind you I was born and raised in Grand Rapids always thought this hotel was upscale, ? definitely not the case when I arrived, we had no towels. The bathroom was disgusting. The toilet had pee, urine stains with Doodoo stains, going down me being who I am knowing I was going to stay there for more than one day I was planning to stay for the weekend I took it upon myself to clean it and not complain, and just take it as a loss, as of today tonight Saturday the 16th at nine 8 PM. I had a few guest over which were my two sisters and three nieces and one nephew so it would’ve been total. It was a total of eight of us. We proceeded to go swimming and we also you know enjoyed ourselves, and we went to go proceeded up to one of the rooms, the bigger room that had the two clean beds, and we were going to sing happy birthday and Mr. don’t know who came and told me that I was not allowed to do that I was not allowed to throw a party it was a party it was a hazard or so what not so I understood what he was saying. I told him no one was gonna stay over. I assured him that it was not sleepover for everyone. It was just a happy birthday a little celebration and we were going to go on about our way and they were going to go about their way and it was as planned my children in one room I thought three old is in one room and my youngest ones in one room with me and the king bed , so this, Mr. whoever he says he is, which is not the man is not I found out that is not the manager was being very disrespectful very rude very racist was telling me in Spanish that I had to leave or I had five minutes to leave the premises or he was going to call the police on me. I did not understand why and I still to this point do not understand why and I do plan on taking this further and pursuing with more actions because I do also have footage. What happened today is very heartbreaking. I did bring up another situation up to him prior to the situation where his pool and his Jacuzzi was very mildew and had a very harsh smell of mildew and he told me directly to my face if I did not like it, do not use it that right there spoke a lot to what happened tonight so I just wanted to let people know and make people aware of that. I am a Mexican American and I do not and I will not Support that business.
Service: 1
Pamela Sawatzki
What a great hotel. The staff was very accommodating to our group.
Jamie Hatfield
Jay at Brick N Brine is THE best!
Service: 5
Briana A
I love it when our company has meetings here. They were super accommodating for a new mom who needed a maternity room. It was very clean and stocked up with nice touches, like bottled water. Its right in the heart of downtown and has a sports bar and nice restaurant on the first floor.
Service: 5
Jennifer Smith
Friendly staff but their key cards were having issues which was very inconvenient. Having to haul luggage back downstairs to resolve the issue. Recently renovated, but certain design choices are a real pain. The night stands have giant mushroom lamps that leave no room for your nighttime items. The desk is narrow and doesn’t give you much space to work. The lighting in the rooms was horribly planned.
Megan
The hotel is nothing special, just average for the cost. We were there for an event and the fire alarm went off so many times that we evacuated several times from the 8th floor. It was absolutely ridiculous. Especially since we brought my mom and she is not very mobile to be going down flights of stairs. Not only that you can hear absolutely everything, even the train going by outside, the people out in the hallway. Definitely need to close the hotel down and update the emergency system throughout the hotel, the constant text messages saying it wasn’t a real emergency was annoying. We were ready to go home after the first night. I hope that the organization we were with never has another event there. We should definitely all have our money back from the weekend for the inconvenience. I’ve never stayed somewhere that constant issues with alarm systems.
Service: 2
DDH Apparel
It's fantastic that the hotel is connected to such a vibrant complex in the heart of
I stay about 50+ days per year in this hotel in past 7 years. The hotel has just been completely renovated. In my opinion, this hotel should be renamed to Radisson Blu.Nearby activities: The best location in the town!
Service: 5
Julie Bayardo
Beautiful setting and great location. My room was a renovated room and it was very clean and had a very comfortable set up. Check-in was easy and the staff were professional and friendly. I was there for a conference and things ran very smoothly. Parking was easy once I knew where to go. You can only use your key card for your own floor, so it has built in safety precautions. Only things I'd change would be more counter space in the bathroom and earlier hours for the fitness center.Rooms: Clean, recently updated, very nice!Safety: Key cards only work for your own floor.Food & drinks: Lots of nearby restaurants and bars that are within walking distance.
Scott Holmes
Excellent stay for a Conference.
Service: 5
Zachary Deming
Great week day getaway gor our daughter's 5th birthday. All she wanted to do for her birthday was to swim. The Radisson has a great pool and hot tub for that. Would definitely recommend. Also with Old Burdicks right in the hotel, made a Great place to eat.Rooms: Very new and updated.
Service: 5
Lixsady YT
My recent stay at the local hotel was nothing short of extraordinary. From the moment I stepped into the lobby, the staff's warm welcome set the tone for a remarkable experience. The check-in process was seamless, and the concierge provided valuable insights into local attractions and dining options.Entering my room, I was impressed by the meticulous attention to detail in both cleanliness and decor. The bed was not only comfortable but adorned with quality linens that added a touch of luxury. The room's layout and furnishings showcased a thoughtful design, creating a cozy and inviting atmosphere.The hotel's amenities further elevated my stay. The fitness center, equipped with modern exercise facilities, allowed me to maintain my routine while traveling. The complimentary breakfast exceeded expectations with a diverse selection that catered to various tastes and dietary preferences.What truly stood out was the staff's commitment to ensuring guest satisfaction. They were attentive to any requests or inquiries, going above and beyond to make my stay enjoyable. Whether it was arranging transportation or providing local tips, their professionalism and friendliness were consistently exceptional.The hotel's convenient location proved to be a strategic choice, making it easy to explore the surrounding area and access nearby attractions.In summary, this hotel is deserving of a solid 5-star rating. It's not just about a place to stay; it's about the overall experience of thoughtful hospitality, attention to detail, and a commitment to guest satisfaction. If you're looking for a memorable and comfortable stay, this hotel is the perfect choice.
Nice, clean rooms. Have to use your room key to use elevator and can't go beyond your floor number. Big pool with big hot tub too!
Service: 5
Simply lavishRooms: Clean and freshNearby activities: Soon a arena local bars pool halls library live music outdoor mallSafety: Cops do there jobsWalkability: Lots within walking distanceFood & drinks: So many optionsNoteworthy details: I love Kalamazoo
Service: 5
Great service. Super friendly staff and nice atmosphere. The room was below expectations and cost. Roughly $600 for a king suite and it didn't have working heat/thermostat.
Service: 5
Horrible horrible service I was there for my 8 years old birthday coming march 18th from theReceptionist I had received my balloons was aware and they the receptionist assured me it was ok to do a cake ice cream as long as no guest stayed over/the night I had 2 rooms that i requested and purchased coming to a total of $880 plus $50 deposit on both, mind you I was born and raised in Grand Rapids always thought this hotel was upscale, ? definitely not the case when I arrived, we had no towels. The bathroom was disgusting. The toilet had pee, urine stains with Doodoo stains, going down me being who I am knowing I was going to stay there for more than one day I was planning to stay for the weekend I took it upon myself to clean it and not complain, and just take it as a loss, as of today tonight Saturday the 16th at nine 8 PM. I had a few guest over which were my two sisters and three nieces and one nephew so it would’ve been total. It was a total of eight of us. We proceeded to go swimming and we also you know enjoyed ourselves, and we went to go proceeded up to one of the rooms, the bigger room that had the two clean beds, and we were going to sing happy birthday and Mr. don’t know who came and told me that I was not allowed to do that I was not allowed to throw a party it was a party it was a hazard or so what not so I understood what he was saying. I told him no one was gonna stay over. I assured him that it was not sleepover for everyone. It was just a happy birthday a little celebration and we were going to go on about our way and they were going to go about their way and it was as planned my children in one room I thought three old is in one room and my youngest ones in one room with me and the king bed , so this, Mr. whoever he says he is, which is not the man is not I found out that is not the manager was being very disrespectful very rude very racist was telling me in Spanish that I had to leave or I had five minutes to leave the premises or he was going to call the police on me. I did not understand why and I still to this point do not understand why and I do plan on taking this further and pursuing with more actions because I do also have footage. What happened today is very heartbreaking. I did bring up another situation up to him prior to the situation where his pool and his Jacuzzi was very mildew and had a very harsh smell of mildew and he told me directly to my face if I did not like it, do not use it that right there spoke a lot to what happened tonight so I just wanted to let people know and make people aware of that. I am a Mexican American and I do not and I will not Support that business.
Service: 1
What a great hotel. The staff was very accommodating to our group.
Jay at Brick N Brine is THE best!
Service: 5
I love it when our company has meetings here. They were super accommodating for a new mom who needed a maternity room. It was very clean and stocked up with nice touches, like bottled water. Its right in the heart of downtown and has a sports bar and nice restaurant on the first floor.
Service: 5
Friendly staff but their key cards were having issues which was very inconvenient. Having to haul luggage back downstairs to resolve the issue. Recently renovated, but certain design choices are a real pain. The night stands have giant mushroom lamps that leave no room for your nighttime items. The desk is narrow and doesn’t give you much space to work. The lighting in the rooms was horribly planned.
The hotel is nothing special, just average for the cost. We were there for an event and the fire alarm went off so many times that we evacuated several times from the 8th floor. It was absolutely ridiculous. Especially since we brought my mom and she is not very mobile to be going down flights of stairs. Not only that you can hear absolutely everything, even the train going by outside, the people out in the hallway. Definitely need to close the hotel down and update the emergency system throughout the hotel, the constant text messages saying it wasn’t a real emergency was annoying. We were ready to go home after the first night. I hope that the organization we were with never has another event there. We should definitely all have our money back from the weekend for the inconvenience. I’ve never stayed somewhere that constant issues with alarm systems.
Service: 2
It's fantastic that the hotel is connected to such a vibrant complex in the heart of
Service: 5
Restaurantji Recommends
I stay about 50+ days per year in this hotel in past 7 years. The hotel has just been completely renovated. In my opinion, this hotel should be renamed to Radisson Blu.Nearby activities: The best location in the town!
Service: 5
Beautiful setting and great location. My room was a renovated room and it was very clean and had a very comfortable set up. Check-in was easy and the staff were professional and friendly. I was there for a conference and things ran very smoothly. Parking was easy once I knew where to go. You can only use your key card for your own floor, so it has built in safety precautions. Only things I'd change would be more counter space in the bathroom and earlier hours for the fitness center.Rooms: Clean, recently updated, very nice!Safety: Key cards only work for your own floor.Food & drinks: Lots of nearby restaurants and bars that are within walking distance.
Excellent stay for a Conference.
Service: 5
Great week day getaway gor our daughter's 5th birthday. All she wanted to do for her birthday was to swim. The Radisson has a great pool and hot tub for that. Would definitely recommend. Also with Old Burdicks right in the hotel, made a Great place to eat.Rooms: Very new and updated.
Service: 5
My recent stay at the local hotel was nothing short of extraordinary. From the moment I stepped into the lobby, the staff's warm welcome set the tone for a remarkable experience. The check-in process was seamless, and the concierge provided valuable insights into local attractions and dining options.Entering my room, I was impressed by the meticulous attention to detail in both cleanliness and decor. The bed was not only comfortable but adorned with quality linens that added a touch of luxury. The room's layout and furnishings showcased a thoughtful design, creating a cozy and inviting atmosphere.The hotel's amenities further elevated my stay. The fitness center, equipped with modern exercise facilities, allowed me to maintain my routine while traveling. The complimentary breakfast exceeded expectations with a diverse selection that catered to various tastes and dietary preferences.What truly stood out was the staff's commitment to ensuring guest satisfaction. They were attentive to any requests or inquiries, going above and beyond to make my stay enjoyable. Whether it was arranging transportation or providing local tips, their professionalism and friendliness were consistently exceptional.The hotel's convenient location proved to be a strategic choice, making it easy to explore the surrounding area and access nearby attractions.In summary, this hotel is deserving of a solid 5-star rating. It's not just about a place to stay; it's about the overall experience of thoughtful hospitality, attention to detail, and a commitment to guest satisfaction. If you're looking for a memorable and comfortable stay, this hotel is the perfect choice.
Service: 5