There is no reason why using the app to pre order a drink should take 30+ minutes. It doesn’t matter if it’s drive thru or lobby, this particular Starbucks is just so slow.
The quality of the drink is also questionable. If iced, it’s often water down. Hot drinks are often cooled by the time we get them. All drinks are very heavy on milk.
I’ve been a steady customer here for a while, but I definitely think it’s time to find a different coffee shop on my route to work.
Atmosphere: 1
Food: 2
Service: 1
Sally Albright
This Starbucks is consistently bad. My daughter loves Starbucks so we keep giving this location chances. I live off of Gull Rd and just want good coffee nearby. My daughter and I were literally the only ones in the lobby and it took almost 20 minutes to get our drinks. Mine was just terrible ...it honestly tasted like no coffee and just hot milk. My daughter said hers was just Ok. They did offer to remake my coffee but again waiting almost 20 minutes we just needed to leave (that's why I gave a 2 star). The counter where you pick up your order is consistently dirty. Starbucks all over seems to be bad reviews. There must be something going on at the corporate level. The Starbucks in Target on W Main is phenomenal. Drinks are always on point and the customer service is like no other. They should instruct other Starbucks.
Atmosphere: 1
Food: 1
Service: 2
Jason Carpenter
This Starbucks is in need of some TLC. Consistently 5 staff working with nonexistent customer service. I come in a couple times a week and just stand at the counter without a hello while they all just go about their business. Operationally very slow and unorganized. Regularly missed orders, ineffective communication, nobody seemingly knowing what’s going on and all around very meh. The baristas are nice and I’m sure they’re trying but feels like good leadership and stronger systems are needed.
Atmosphere: 1
Food: 1
Service: 1
Sydney Madden
We waited 35 minutes for our drinks. We finally asked for a refund and to cancel our order because when we asked they said there were still 4 orders ahead of ours. They were friendly and understanding that we wanted to cancel. However, it’s insane to expect people to wait over 35 minutes for two drinks! We will not be going back to this location.
Service: 1
Ashton Mollohan
Giving one star because I have to give something. Over 3 weeks I’ve had 4 orders wrong. I’ve spoke to the manager, he told me he would “comp” me a drink that I’ve already paid for. I ordered a Gingerbread Chi, I got a coffee. They remade it the same way… manger said they had the wrong pump on the chi. So I go today for me “comp” chi and it’s a LATTE. I’m done. I WILL NOT go back.
Service: 1
Michelle Starbuck
I have been to Starbucks all over the world and this location is slower than any other I’ve been to, even in busiest metropolitan areas. There is almost no reason why an online order, or any order, would take 40 minutes to prepare. The drive thru line was around the building on a Saturday at 11am and moving very slowly. I have come on a weekday around 12:30-1:00 pm and service was also very slow- these are not even peak times!!. I suggest management take a close look at how this store is run- do you need more staff, or just better trained staff? Based on other reviews, it seems this not a unique situation, so something clearly needs to be done!
Olga Villafranca
This Starbucks suxs. They take for ever thru drive thru. And still give you wrong item!!
Service: 1
Alicia Brady
Always friendly and fast, and I always tip. The pecan cortado should be on the menu permanently lol
Atmosphere: 5
Food: 5
Service: 5
Allison Anthony
The slowest service ever! It look almost 40 minutes to get through the line, and it was not even that busy. All of the other Starbucks locations can have a large line through the parking lot and get you through in under 10 mins. The coffee and sandwiches were good, but I will choose a different location next time.
I placed an order inside for two pink drinks with cold foam and it felt like I had received two cups of ice with a bit of dishwasher. While I was inside the workers were laughing at their own mistakes such as forgetting to make orders, whispering to one another, and just all together didn’t have any professionalism. I am very disappointed and will not be back to this location.
Atmosphere: 1
Service: 2
B H
Love Starbucks but your reward system is lacking. Takes years to get enough stars for a free basic coffee.
Atmosphere: 4
Food: 4
Service: 5
Tariq Ali
Great coffee.
Atmosphere: 2
Food: 3
Service: 3
WryPandora 131
Whoever preps the sweet cream sucks at making it sweet! I can ask for a vanilla sweet cream cold brew with extra sweet cream mixed together and it will still taste like a bitter black coffee.
Atmosphere: 4
Food: 2
Service: 4
Daizee-Mae's Rover Kids
It was a nice place. I asked for my coffee to be extra sweet & they didn't do that. The atmosphere was fine & the setting was fine. Not too busy. The staff was nice.
Probably the best coffee around.
Atmosphere: 3
Food: 5
Service: 4
There is no reason why using the app to pre order a drink should take 30+ minutes. It doesn’t matter if it’s drive thru or lobby, this particular Starbucks is just so slow.
The quality of the drink is also questionable. If iced, it’s often water down. Hot drinks are often cooled by the time we get them. All drinks are very heavy on milk.
I’ve been a steady customer here for a while, but I definitely think it’s time to find a different coffee shop on my route to work.
Atmosphere: 1
Food: 2
Service: 1
This Starbucks is consistently bad. My daughter loves Starbucks so we keep giving this location chances. I live off of Gull Rd and just want good coffee nearby. My daughter and I were literally the only ones in the lobby and it took almost 20 minutes to get our drinks. Mine was just terrible ...it honestly tasted like no coffee and just hot milk. My daughter said hers was just Ok. They did offer to remake my coffee but again waiting almost 20 minutes we just needed to leave (that's why I gave a 2 star). The counter where you pick up your order is consistently dirty. Starbucks all over seems to be bad reviews. There must be something going on at the corporate level. The Starbucks in Target on W Main is phenomenal. Drinks are always on point and the customer service is like no other. They should instruct other Starbucks.
Atmosphere: 1
Food: 1
Service: 2
This Starbucks is in need of some TLC. Consistently 5 staff working with nonexistent customer service. I come in a couple times a week and just stand at the counter without a hello while they all just go about their business. Operationally very slow and unorganized. Regularly missed orders, ineffective communication, nobody seemingly knowing what’s going on and all around very meh. The baristas are nice and I’m sure they’re trying but feels like good leadership and stronger systems are needed.
Atmosphere: 1
Food: 1
Service: 1
We waited 35 minutes for our drinks. We finally asked for a refund and to cancel our order because when we asked they said there were still 4 orders ahead of ours. They were friendly and understanding that we wanted to cancel. However, it’s insane to expect people to wait over 35 minutes for two drinks! We will not be going back to this location.
Service: 1
Giving one star because I have to give something. Over 3 weeks I’ve had 4 orders wrong. I’ve spoke to the manager, he told me he would “comp” me a drink that I’ve already paid for. I ordered a Gingerbread Chi, I got a coffee. They remade it the same way… manger said they had the wrong pump on the chi. So I go today for me “comp” chi and it’s a LATTE. I’m done. I WILL NOT go back.
Service: 1
I have been to Starbucks all over the world and this location is slower than any other I’ve been to, even in busiest metropolitan areas. There is almost no reason why an online order, or any order, would take 40 minutes to prepare. The drive thru line was around the building on a Saturday at 11am and moving very slowly. I have come on a weekday around 12:30-1:00 pm and service was also very slow- these are not even peak times!!. I suggest management take a close look at how this store is run- do you need more staff, or just better trained staff? Based on other reviews, it seems this not a unique situation, so something clearly needs to be done!
This Starbucks suxs. They take for ever thru drive thru. And still give you wrong item!!
Service: 1
Always friendly and fast, and I always tip. The pecan cortado should be on the menu permanently lol
Atmosphere: 5
Food: 5
Service: 5
The slowest service ever! It look almost 40 minutes to get through the line, and it was not even that busy. All of the other Starbucks locations can have a large line through the parking lot and get you through in under 10 mins. The coffee and sandwiches were good, but I will choose a different location next time.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
I placed an order inside for two pink drinks with cold foam and it felt like I had received two cups of ice with a bit of dishwasher. While I was inside the workers were laughing at their own mistakes such as forgetting to make orders, whispering to one another, and just all together didn’t have any professionalism. I am very disappointed and will not be back to this location.
Atmosphere: 1
Service: 2
Love Starbucks but your reward system is lacking. Takes years to get enough stars for a free basic coffee.
Atmosphere: 4
Food: 4
Service: 5
Great coffee.
Atmosphere: 2
Food: 3
Service: 3
Whoever preps the sweet cream sucks at making it sweet! I can ask for a vanilla sweet cream cold brew with extra sweet cream mixed together and it will still taste like a bitter black coffee.
Atmosphere: 4
Food: 2
Service: 4
It was a nice place. I asked for my coffee to be extra sweet & they didn't do that. The atmosphere was fine & the setting was fine. Not too busy. The staff was nice.
Atmosphere: 3
Food: 3
Service: 3
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