Starbucks
5341 S 9th St, Kalamazoo
(269) 365-7425
Recent Reviews
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This is the closest Starbucks to my house so I tend to go here the most. But, I really wish this place wasn’t hit or miss! It is disappointing much of the time. If I order lite ice at West Main or Westnedge & Ruth, the drink still has good flavor. If I order lite ice here, 9 out of 10 times the drink is bland. For example, if I order a Cherry Chai with lite ice at this store, it tastes like milk. Not enough chai flavor. If I order it elsewhere the same way it tastes great! If I order a pink drink here with light ice it is likely going to have too much coconut milk and not enough acai so it tastes like coconut milk! This store needs to train every employee for consistency. If someone orders lite ice, the drink should still taste the same as with regular ice. This means that an adjustment needs to be made and it should not be to only add more milk! Other stores in the area get this and they do a better job. I hope to see this improve and there to be more consistency. I spend a lot of money at this store every week so I would like to see better drink consistency. The staff is friendly, and will make the drink again, but you all could save time and money if you train everyone to do the same thing. Thank you!
Atmosphere: 3
Food: 3
Service: 4
The worst service I’ve ever experienced in my life !! Food wast disgusting!!
Atmosphere: 1
Food: 1
Service: 1
Definitely one of my favorite Starbucks locations to visit. Employees are friendly and my order is always correct. They are quick even when they are busy. Today I got the iced lavender matcha oatmilk latte and it was really good, the note on the side put a smile on my face. Thank you for the lovely words of affirmation!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Impossible Breakfast Sandwich
The staff was so nice!!! Super helpful & have board games
Music is loud and always a hindrance to good conversation (Had to ask to turn it down). Seating is not as laid back as I’ve found at other ‘bucks. Lots of other options in the area if you’re looking for good Joe and a chat.
Atmosphere: 3
Food: 5
Service: 5
Prices way to high
Atmosphere: 4
Food: 4
Service: 4
Absolutely love Starbucks. Everything is amazing and great customer service
Atmosphere: 5
Food: 5
Service: 5
Took 12 minutes to get a regular pike with minimal rush. Looks like they kept pushing drive through orders ahead and one person was refilling everything that did not seem to be urgently needed. Bathrooms look like they haven’t been cleaned in weeks, it was honestly disgusting
Atmosphere: 1
Food: 1
Service: 1
I ordered a coffee with a shot of espresso, but I'm almost sure they didn't include the shot..
Atmosphere: 3
Food: 3
Service: 3
Very cold inside and the lounge is very uncomfortable. Chairs were incredibly hard. Employees were so bitter and unfriendly.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Even if there is a long line at the drive through, it’s always very quick.
Atmosphere: 5
Food: 5
Service: 5
Went in the store, excellent service, food quality and consistency across the board, and very clean. Line in the drive up was moving consistently.
Kid-friendliness: They have games in the shop for kids to play while there.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Starbucks Siren's Blend, Butter Croissant
Fast service. Good coffee on the go.
Atmosphere: 5
Food: 5
Service: 5
Always a pleasure stopping at this location. People are so friendly.
Atmosphere: 5
Food: 5
Service: 5
Very clean and service was great.
Atmosphere: 5
Food: 5
Service: 5
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