Steak 'n Shake
5371 W Main St, Kalamazoo
(269) 349-4631
Recent Reviews
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Very polite with Better service then l many restaurants. Very good food with world class fries. Didn't get a shake but the kids did which was pretty affordable compared to the regular shake size and they loved them.
Atmosphere: 5
Food: 5
Service: 5
Good and fast
We have to use a kiosk then it asks for a tip. Tip on what? Doing the job ourselves
Atmosphere: 3
Food: 4
Service: 3
Went for a school outing! Service, food and management were wonderful. However there is no handicap access 😔 which made maneuvering a wheelchair very difficult.
Food: 5
Recently moved to the area and my first time at this restaurant. Arrived about 5:10pm, the burger was amazing and the young man at the window was very nice. I’m coming back!
Atmosphere: 5
Food: 5
Service: 5
Special shout out to the two staff members covering the early morning shift on Thanksgiving! They were professional, efficient, and our food was AMAZING!
THANK YOU! ❤️
Atmosphere: 5
Food: 5
Service: 5
Food is good. Only drawback is they got rid of paper menus. They want you to order on the kiosk only. I for one hate kiosk. It's not easy to use at all and takes way to long. It's extremely confusing and difficult. You can't alter your order on it like light condiments etc. At least a employee stayed and helped me through the entire process, but I can't see how this is helpful or cost effective. I won't be back only because of the kiosk..... it should be a choice not the only way.
Atmosphere: 5
Food: 4
Service: 4
Staff were very kind and helpful!
Atmosphere: 5
Food: 5
Service: 5
Very clean, very friendly staff and great food!
Atmosphere: 5
Food: 5
Service: 5
George was awesome helping me out with the order system
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great customer service staff was nice. Food was great.
Atmosphere: 5
Food: 5
Service: 5
Excellent 👌
Atmosphere: 5
Food: 5
Service: 5
This used to be one of my favorite places to grab a burger while in Kalamazoo. After tonight, not sure I'll return. I ordered a #1 (double burger w/cheese meal). The meat was almost non-existent; cooked down to nothing. One patty was so over cooked I couldn't eat most of it. The other was strangely chewy. My fries were maybe 3/4 full with half of them being tiny little pieces. Not impressed!
Food: 2
Service: 3
The people was nice the food was old Dems to say put for a long time
Atmosphere: 1
Food: 1
Service: 3
A classic. An adventure.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Steak and Shake, French Fries
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