The room was dirty, hair everywhere in bathroom. Phone did not work. Only two hangars. Room was not freshened after first night of two night stay. Went to front desk three times to see if this could get done and finally had to get towels. No sign of housekeeping anywhere…
TTSweets
This place is disgusting. Room was dirty, was forced to change rooms anyway because of a foul raw sewage smell coming from the pipes. No apologies, just a non caring man working thr front desk who seemingly could care less. Employees are obviously not happy with their jobs, and I definitely wasn't happy after spending 140 to stay a night in a hotel where the bathroom in two dirty rooms prevented me from being able to shower, and the smells emanating from the rooms were putrid, only word I can use to describe it. I can honestly tell you there is no way the shower in my first room had been cleaned in many moons and my second room had blood spattered all over the bathroom wall which is a great indicator of their usual clients. Hard pass. No compensation, no apology, they don't care. This has turned be against the entire chain.
Troy T.
A room with two queen beds only had 2 towels. Asked for 2 more and they said they would bring up....they didn't. Went down in the morning and asked again, but the only towels she could find were wet. Offered no solution so now the four of us are deciding who showers.
brentk961
We down to front desk. Ask for some hand towels. Had only 1 person in laundry. The front desk never ask for my room #. He gave to many reasons why didn't have them. When i paying over 200.00 for my stay. I have better customer service at a motel6
pportera
Bad vibe, the place felt deserted by management. No breakfast on Sunday morning, but they offered at the Express next door. Front desk staff obviously new except one who was there multiple shifts during our 3 rd day. The place feels dirty and neglected. No housekeeping in sight. People placed pile of boxes etc or linens outside the door and never picked up for days. Lots of other options in the area and why didn’t they help the woman below to get a room somewhere else??
Danielle D.
I've never been more frustrated with a hotel in my life. Booked a king room days in advance before my arrival from out of state. Everything was confirmed and I even received a you're all set with a "Guaranteed room" email with my reservation. Drove 5 hours to be told when I got there at check in that they overbooked and had no room for me... I never received an email or a phone call so no heads up. Completely unacceptable and left a solo woman traveling alone with nowhere to stay late at night. The man running the front desk was also beyond rude and not helpful at all. Not willing to offer any help or hotel names in the area that I could try. Only could offer me the managers number who mind you wouldn't even answer until the morning. Then he hid in the back room for hours leaving me in the lobby trying to find a plan B. Not sure how if you have a guaranteed booking they can give away your room with no warning. Beyond disgusted with the way things were handled and will never stay at one of these locations again.
DanielleDee1007
I've never been more frustrated with a hotel in my life. Booked a king room days in advance before my arrival from out of state. Everything was confirmed and I even received a you're all set with a "Guaranteed room" email with my reservation. Drove 5 hours to be told when I got there at check in that they overbooked and had no room for me... I never received an email or a phone call so no heads up. Completely unacceptable and left a solo woman traveling alone with nowhere to stay late at night. The man running the front desk was also beyond rude and not helpful at all. Not willing to offer any help or hotel names in the area that I could try. Only could offer me the managers number who mind you wouldn't even answer until the morning. Then he hid in the back room for hours leaving me in the lobby trying to find a plan B. Not sure how if you have a guaranteed booking they can give away your room with no warning. Beyond disgusted with the way things were handled and will never stay at one of these locations again.
Richard R
Check in: First sign of things to come. Local crowd standing at front door with the smell of Pot so strong don't see how the staff couldn't tell. Next morning: The dissatisfaction continues. Sign says breakfast served from 7 to 10. Oh we're sorry the cook has the day off. Hair dryer in the room is nice although useless without electricity. No it's not the GFCI outlet trip. It just flat won't reset Day two; the 7am to 10 am breakfast is already taken down by 930 and no one at the desk to even buy a soda and bag of chips. If this was an $80/night motel 6 I guess my expectations wouldn't be this high Spend your money somewhere else people because you won't get your money's worth here.
Gup L.
This is for Holiday Inn Kalamazoo West (1247 Westgate Dr. to clarify as there are 2 Holiday Inns in this area right across from each other)... Consumer beware, especially those booking for sport tournaments or conferences- I am very patient these days due to the current environment, but issues at this hotel run far deeper than Covid related staffing challenges- from the very outset, with making changes to the reservation in advance was not able to reach a front desk or reservation agent for days- they just did not pick up the phone and let it ring (when eventually got a hold of someone their excuse was "I wasn't working last shift." No offer to look into it). When I called the main IHG reservation number, waited on hold for 45 minutes, then they said they had to call the hotel front desk and when the did, there was no answer. They said I had to call back later, and when I asked to speak to a supervisor, was just transferred back to the automated system to start all over again. Upon checking in at 5 PM (check in time is 3 PM, 2 hours earlier), room was not ready. There was no breakfast set up at 7 am- and when it eventually was, fruit was old and discolored, toast was old (stiff). When asking for a bagel when they had run out, gave me a hard time. Pool is so over-chlorinated/ chemicals that our guests had to rinse their eyes from the burning (and my eyes burned just sitting in the room). While the hotel may seem new, it is not run well with a real disregard for the customer. I rarely write reviews, but felt I just had to share this experience.
Brenda S.
I stayed at the Holiday Inn at 1247 Westgate with family. The hotel is newer and nice and overall clean but the riff raff that hangs out in the lot needs to go! There was a group of probably 20 (adults and children) that were clearly not staying in a room but we're using the pool. There were easily 10-15 kids using the pool and were back and forth between adults in the parking lot and the pool. The kids were I'll behaved and the parents were pan handling as we walked in and out. The management at the front desk did nothing about it and it seemed the clerk was allowing this to happen. In the morning when we left there were towels from the swimming pool all over the parking area where the adults were parked. If you're paying $200+ for a nice room you should be entitled to t least general safety- as in- people not panhandling you at the front door- and use of the amenities without being abused by people who aren't even guests.
They were not very accommodating. The receptionist promised me that room would get towels replenished and my sheets changed. I even gave him a $20 bill as a tip and I told him that it was very important that I get this done. It did not get done.
New_friends_GR
I was spending time with a friend over a weekend in March 2022 and had the opportunity to stay with him for a Saturday night at this Holiday Inn. I live in Grand Rapids and had sort of been curious about it for a while... to see what a modern regular Holiday Inn (not a Holiday Inn Express) was like. I arrived early on Saturday afternoon... before the official check-in time. I had to wait maybe 15-20 minutes before my room was ready, but it wasn't a big deal. While I waited, I walked around the hotel just to check it out. The nice lady at the front desk encouraged me to pick out a beverage out of their beer cooler for my inconvenience of having to wait for my room to be ready. It was not necessary for her to do that because I knew I was early checking in, but I appreciated the gesture and took her up on her offer. My room (#514) was clean and comfortable... no problems there. My friend and I both got a good night's sleep, so that was good. In the morning, I enjoyed the breakfast onsite. (I had to pay extra for it which I had the staff charge to my room, but no biggie... the breakfast was quite good and I knew that I'd have to pay extra for it since it was a regular Holiday Inn.) I liked how there's a bar onsite... although we didn't have the opportunity to have a beverage there. One feature that I appreciated was the business center where I was able to use a computer to catch up on my social media. This hotel has an indoor pool, but we didn't use it. All in all, this is a nice hotel. The only problem we had was that the hotel seemed to be overrun by kids during our entire stay. Way too many kids, but they were in town for some wrestling championship. They took over the lobby, the restaurant/bar area, and the pool. (The fact that there were so many kids in the small pool was the reason my friend and I didn't use the pool. We would have wanted to otherwise.) One other issue with the kids was that they were loud and unsupervised by the parents late into the night. We almost called the front desk to ask them to do what they could to keep the kids quiet, but suddenly they were quiet enough and we didn't have to do that. It's certainly not the fault of the hotel that there were so many kids staying there, but it made our stay a bit less enjoyable. The only other thing I wished that the room had was a laundry bag so I didn't have to ask the front desk for one as we were getting ready to check out. All in all, this was a nice hotel and I wouldn't have any qualms about staying here again.
sharox
For business we have stayed in many hotels in this area! This Holiday Inn is absolutely the very best! Everything is always very clean and everyone is helpful. Curtis always goes above and beyond to make you feel comfortable during your stay. The GM is a real problem solver and always asks if there is anything we need. Juliana in the restaurant / bar is phenomenal. The food is always great and she is always so welcoming! Definitely recommend this hotel to anyone staying in the Kalamazoo area.
W2652HYkelseyb
Worst hotel experience. There was “no blankets available” for pull-out couches in rooms, no towels available, the front desk staff was swearing and eating wings while checking us in, and she had a group of family members running rampant, putting snow in the pool, and peeing in public. Absolutely disgusting.
Adam P.
The manager of this hotel was very kind and helpful during a tumultuous time for me. Being displaced from a home fire was awful, but the staff at this location were so friendly and the service was great! I felt really comfortable and clean at this location, which was a relief because they were hotel #5 at this point. With covid, the service was just mildly delayed but bearable. I was refreshed with thorough and accurate billing, assured and consistent accommodation and a clean and comfortable room! Thank you!
The room was dirty, hair everywhere in bathroom. Phone did not work. Only two hangars. Room was not freshened after first night of two night stay. Went to front desk three times to see if this could get done and finally had to get towels. No sign of housekeeping anywhere…
This place is disgusting. Room was dirty, was forced to change rooms anyway because of a foul raw sewage smell coming from the pipes. No apologies, just a non caring man working thr front desk who seemingly could care less. Employees are obviously not happy with their jobs, and I definitely wasn't happy after spending 140 to stay a night in a hotel where the bathroom in two dirty rooms prevented me from being able to shower, and the smells emanating from the rooms were putrid, only word I can use to describe it. I can honestly tell you there is no way the shower in my first room had been cleaned in many moons and my second room had blood spattered all over the bathroom wall which is a great indicator of their usual clients. Hard pass. No compensation, no apology, they don't care. This has turned be against the entire chain.
A room with two queen beds only had 2 towels. Asked for 2 more and they said they would bring up....they didn't. Went down in the morning and asked again, but the only towels she could find were wet. Offered no solution so now the four of us are deciding who showers.
We down to front desk. Ask for some hand towels. Had only 1 person in laundry. The front desk never ask for my room #. He gave to many reasons why didn't have them. When i paying over 200.00 for my stay. I have better customer service at a motel6
Bad vibe, the place felt deserted by management. No breakfast on Sunday morning, but they offered at the Express next door. Front desk staff obviously new except one who was there multiple shifts during our 3 rd day. The place feels dirty and neglected. No housekeeping in sight. People placed pile of boxes etc or linens outside the door and never picked up for days. Lots of other options in the area and why didn’t they help the woman below to get a room somewhere else??
I've never been more frustrated with a hotel in my life. Booked a king room days in advance before my arrival from out of state. Everything was confirmed and I even received a you're all set with a "Guaranteed room" email with my reservation. Drove 5 hours to be told when I got there at check in that they overbooked and had no room for me... I never received an email or a phone call so no heads up. Completely unacceptable and left a solo woman traveling alone with nowhere to stay late at night. The man running the front desk was also beyond rude and not helpful at all. Not willing to offer any help or hotel names in the area that I could try. Only could offer me the managers number who mind you wouldn't even answer until the morning. Then he hid in the back room for hours leaving me in the lobby trying to find a plan B. Not sure how if you have a guaranteed booking they can give away your room with no warning. Beyond disgusted with the way things were handled and will never stay at one of these locations again.
I've never been more frustrated with a hotel in my life. Booked a king room days in advance before my arrival from out of state. Everything was confirmed and I even received a you're all set with a "Guaranteed room" email with my reservation. Drove 5 hours to be told when I got there at check in that they overbooked and had no room for me... I never received an email or a phone call so no heads up. Completely unacceptable and left a solo woman traveling alone with nowhere to stay late at night. The man running the front desk was also beyond rude and not helpful at all. Not willing to offer any help or hotel names in the area that I could try. Only could offer me the managers number who mind you wouldn't even answer until the morning. Then he hid in the back room for hours leaving me in the lobby trying to find a plan B. Not sure how if you have a guaranteed booking they can give away your room with no warning. Beyond disgusted with the way things were handled and will never stay at one of these locations again.
Check in: First sign of things to come. Local crowd standing at front door with the smell of Pot so strong don't see how the staff couldn't tell. Next morning: The dissatisfaction continues. Sign says breakfast served from 7 to 10. Oh we're sorry the cook has the day off. Hair dryer in the room is nice although useless without electricity. No it's not the GFCI outlet trip. It just flat won't reset Day two; the 7am to 10 am breakfast is already taken down by 930 and no one at the desk to even buy a soda and bag of chips. If this was an $80/night motel 6 I guess my expectations wouldn't be this high Spend your money somewhere else people because you won't get your money's worth here.
This is for Holiday Inn Kalamazoo West (1247 Westgate Dr. to clarify as there are 2 Holiday Inns in this area right across from each other)... Consumer beware, especially those booking for sport tournaments or conferences- I am very patient these days due to the current environment, but issues at this hotel run far deeper than Covid related staffing challenges- from the very outset, with making changes to the reservation in advance was not able to reach a front desk or reservation agent for days- they just did not pick up the phone and let it ring (when eventually got a hold of someone their excuse was "I wasn't working last shift." No offer to look into it). When I called the main IHG reservation number, waited on hold for 45 minutes, then they said they had to call the hotel front desk and when the did, there was no answer. They said I had to call back later, and when I asked to speak to a supervisor, was just transferred back to the automated system to start all over again. Upon checking in at 5 PM (check in time is 3 PM, 2 hours earlier), room was not ready. There was no breakfast set up at 7 am- and when it eventually was, fruit was old and discolored, toast was old (stiff). When asking for a bagel when they had run out, gave me a hard time. Pool is so over-chlorinated/ chemicals that our guests had to rinse their eyes from the burning (and my eyes burned just sitting in the room). While the hotel may seem new, it is not run well with a real disregard for the customer. I rarely write reviews, but felt I just had to share this experience.
I stayed at the Holiday Inn at 1247 Westgate with family. The hotel is newer and nice and overall clean but the riff raff that hangs out in the lot needs to go! There was a group of probably 20 (adults and children) that were clearly not staying in a room but we're using the pool. There were easily 10-15 kids using the pool and were back and forth between adults in the parking lot and the pool. The kids were I'll behaved and the parents were pan handling as we walked in and out. The management at the front desk did nothing about it and it seemed the clerk was allowing this to happen. In the morning when we left there were towels from the swimming pool all over the parking area where the adults were parked. If you're paying $200+ for a nice room you should be entitled to t least general safety- as in- people not panhandling you at the front door- and use of the amenities without being abused by people who aren't even guests.
Restaurantji Recommends
They were not very accommodating. The receptionist promised me that room would get towels replenished and my sheets changed. I even gave him a $20 bill as a tip and I told him that it was very important that I get this done. It did not get done.
I was spending time with a friend over a weekend in March 2022 and had the opportunity to stay with him for a Saturday night at this Holiday Inn. I live in Grand Rapids and had sort of been curious about it for a while... to see what a modern regular Holiday Inn (not a Holiday Inn Express) was like. I arrived early on Saturday afternoon... before the official check-in time. I had to wait maybe 15-20 minutes before my room was ready, but it wasn't a big deal. While I waited, I walked around the hotel just to check it out. The nice lady at the front desk encouraged me to pick out a beverage out of their beer cooler for my inconvenience of having to wait for my room to be ready. It was not necessary for her to do that because I knew I was early checking in, but I appreciated the gesture and took her up on her offer. My room (#514) was clean and comfortable... no problems there. My friend and I both got a good night's sleep, so that was good. In the morning, I enjoyed the breakfast onsite. (I had to pay extra for it which I had the staff charge to my room, but no biggie... the breakfast was quite good and I knew that I'd have to pay extra for it since it was a regular Holiday Inn.) I liked how there's a bar onsite... although we didn't have the opportunity to have a beverage there. One feature that I appreciated was the business center where I was able to use a computer to catch up on my social media. This hotel has an indoor pool, but we didn't use it. All in all, this is a nice hotel. The only problem we had was that the hotel seemed to be overrun by kids during our entire stay. Way too many kids, but they were in town for some wrestling championship. They took over the lobby, the restaurant/bar area, and the pool. (The fact that there were so many kids in the small pool was the reason my friend and I didn't use the pool. We would have wanted to otherwise.) One other issue with the kids was that they were loud and unsupervised by the parents late into the night. We almost called the front desk to ask them to do what they could to keep the kids quiet, but suddenly they were quiet enough and we didn't have to do that. It's certainly not the fault of the hotel that there were so many kids staying there, but it made our stay a bit less enjoyable. The only other thing I wished that the room had was a laundry bag so I didn't have to ask the front desk for one as we were getting ready to check out. All in all, this was a nice hotel and I wouldn't have any qualms about staying here again.
For business we have stayed in many hotels in this area! This Holiday Inn is absolutely the very best! Everything is always very clean and everyone is helpful. Curtis always goes above and beyond to make you feel comfortable during your stay. The GM is a real problem solver and always asks if there is anything we need. Juliana in the restaurant / bar is phenomenal. The food is always great and she is always so welcoming! Definitely recommend this hotel to anyone staying in the Kalamazoo area.
Worst hotel experience. There was “no blankets available” for pull-out couches in rooms, no towels available, the front desk staff was swearing and eating wings while checking us in, and she had a group of family members running rampant, putting snow in the pool, and peeing in public. Absolutely disgusting.
The manager of this hotel was very kind and helpful during a tumultuous time for me. Being displaced from a home fire was awful, but the staff at this location were so friendly and the service was great! I felt really comfortable and clean at this location, which was a relief because they were hotel #5 at this point. With covid, the service was just mildly delayed but bearable. I was refreshed with thorough and accurate billing, assured and consistent accommodation and a clean and comfortable room! Thank you!