University Roadhouse

1332 W Michigan Ave, Kalamazoo
(269) 345-7990

Recent Reviews

Derreck Turner

The French Dip was a surprise and it was very good and I only did a half order but I really wish I would have gotten a whole sandwich meal because it was one of the best French Dips I have had but I will order from here again soon the AuJu sauce was excellent and I look forward to checking out more of the menu sooner than later. So I came back to check out the fish and chips and I was 100% impressed by how good they were.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Dip, Fish and Chips

Jazmyn C.

Food: 8/10 service: 2/10 My bother and I (both POC) arrived around 7pm on a Monday. The treatment from the hostess and server (both non POC) were lackluster, to say the least. My brother and I were seated, given our drinks (water), and given a second to look over the menu. Within our first 15 minutes of being seated, our order was taken by the waitress. This is where it goes down hill. 30 minutes in: People seated before my brother and I began to leave, and new guest filled the vacant tables and placed orders. 45 minutes in: the new guest are receiving the food they have ordered, while my bother and I patiently wait. Our waiter (whose name I do not remember) must have noticed the dissatisfaction in my face, and reassured me our food was almost ready. She continued to bring food out for other tables that were seated after me. 1hr+: still no food. I take it upon myself to leave the table, find the server and let her know that I would like to cancel the food we had ordered due to the extensive wait. I expected our waitress to say "let me go check on your food one more time", but instead she happily responded "I'll cancel it." At that point, I asked to speak with a manager. I was greeted by Steve, who was extremely nice and apologetic. He acknowledged that my brother and I had been sitting for a while with no food, and completed the action of checking on our order (unlike our waitress). He explained that if it was in fact ready, he would place the food in takeout boxes and comp the meal. Steve came out in less than 5 minutes stating that he had the kitchen make our meal, and apologized again for the treatment we received. We were given the bag of food and discreetly left. I also would like to note that being a waitress myself, the lack of assistance from our assigned waitress needs to be addressed. Being the only POC in that section of the restaurant, with (what seemed to be) an all non-POC staff, and being repeatedly minimized says a lot about this establishment. In closing, I thank Steve for acknowledging the error and making sure that our dissatisfaction was rectified with a smile! The situation was uncomfortable and degrading. I hate to bring race into it, but this feeling is all too familiar to be ignored. It's unfortunate that my brother had to experience this first hand, and I will not be bringing my family back.

Ken Dech

Great place to get a quick bite before aBroncos game! Fast service and good food!

Atmosphere: 5

Food: 4

Service: 5

Jerry A.K. Empenson

Manager CJ lost his cool on an employee within earshot of us. I feel bad for anyone who has to work for him and he ruined an otherwise nice restaurant. Not going back if that’s how employees are treated.

Atmosphere: 2

Food: 3

Service: 1

Nathan E.

The only reason they got 4 stars and not 5 is because the server forgot about us and left us sitting waiting for out Bill so we could pay and leave for close to 30 minutes. It was one of the best cheeseburgers I have ever eaten.

Atmosphere: 5

Food: 5

Service: 3

Paul Burmeister

Great food nice waiters resnoble price Johanna was a great

Atmosphere: 5

Food: 5

Service: 5

Jessica Sisco

The food was amazing definitely recommend ??Kid-friendliness: They are so nice and respectful to anyone

Atmosphere: 5

Food: 5

Service: 5

Ryan Loomis

The sweet potato and hot honey fries are amazing. Also had an off menu korean style tacos. They were ok, didn't care to much for the sauce. Would have been way better without it. Very friendly staff and just a cool place to eat.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Fried Brussel Sprouts

Laura Carroll

Food was great. Atmosphere was pleasant.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Chicken Sandwich

Scott Steele

This place is one of my favorites in town. The food and service are both perfect! BLT is my favorite sandwich here.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salmon blt

Terry Slikkers

Beef stroganoff was

Atmosphere: 5

Food: 5

Service: 5

Alyssa A.

I went there for my birthday dinner and I really enjoyed the service and food! We sat upstairs but you can sit anywhere and you would be fine!

Jeremy Drobeck

Nice menu. Great

Atmosphere: 5

Food: 5

Service: 5

Ian Venable

Our local watering hole. The Roadhouse is a chill friendly place with yummy eats and fresh taps. It can get a little exuberant on game days, but overall a great place to chill after work/class. The staff are awesome and take time making sure you've got everything you want!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chicken Fingers, Pretzel

Nikirose 19

Wow just had the BEST BUSSN’ BOMBSHELL DESERT! Made by my server Paul. He was really great at taking care of our table and I would definitely recommend coming back with friends and family! Paul??

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Brussel Sprouts

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