BIGGBY COFFEE
6082 Kalamazoo Ave SE, Kentwood
(616) 554-3707
Recent Reviews
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Always amazing customer service and savory treats!!!!! My favorite is the BoGo Wednesdays!!!
Just waited 10 minutes for a $9 frozen beverage that was melted. NEVER AGAIN!!
Husky guy with the Cross piercing totally hooked me up. Only stop because I was Passing through on the highway When I come back this way definitely Stop and throw again. Give that guy a raise
Terrible service! Gave us a wrong order and wouldn’t replace it unless we paid for a whole new one. And I gave a large tip too.
Waited in line for 40 minutes with only 3 cars in line. I understand being overwhelmed but this service was quite literally a joke.
Suppose to be convenient with a drive through and felt like sit down service with each car taking over 10+ minutes.
I walked into this location and ordered three strawberry lemonade with Boba for my children, when I proceeded to pay with a $50 bill I was informed that they don’t accept $50 bills , Leaving me with no way to pay for my children’s drinks.
If you accept cash, you should accept it in all forms.
🤦🏻♀️
This is my go-to location. The service here is wonderful. All the ladies are very pleasant. I order mostly one drink and it's delicious every time.
The staff here is always very inviting and kind. I've never had any issues when I come here. They know what they're doing and they do it well.
This is my go to location and the staff are usually always friendly but they are SLOW, today I ordered one drink and sat in drive thru for 15 minutes. Would say the only improvement needed is to be a bit faster. Funny enough, I work at Starbucks but choose Biggby on my day’s off and the long wait times would never be acceptable at Starbucks.
Restaurantji Recommends
The service is professional and clean. The place is always busy and that's understandable, but the drinks n food are worth the wait.
Getting awful expensive
Great coffee, fast. And friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Very bad night staff.... Emma on drive thru was very rude and unprofessional... The morning staff is fine.
I want to start off by saying my wife is a general manager for a massive coffee chain coming upon 9 years. So i know alot about coffee and shop standards. I went to this location to try something new, it was on a 10-27-24, sunday @ 8:00 AM. Looking forward to a nice, hot, refreshing, cup of coffee. Its how i start my day like everyone else! I walked in and was greeted by a silent shop, no background music which felt really off. And upon walking up to the counter, the ground was as littered with leaves, trash and other things. Meaning the night shift crew did not by any means clean up for the next days shift. It was 8 am so they pretty much just opened theres no possible way the trash and stuff was from the day i went. And it seemed like the girls would rather gossip with eachother, than clean the super dirty floor. AND THEN i finally get my coffee and it was barely warm!! Not hot, not warm, but room temperature. Needless to say i was sad and disappointed. Because i had never had Biggby & ive heard only great things about them. If i could speak with the leader of that store i would say, they need a LEADER! On each shift…. Someone who is never going to settle for the bare minimum. It just seemed like a not so go getting type of crew. I hate to leave a not so good review, and i understand not everything is going to be how i like it, but this was a wierd way to start my day. and i wish the best for you guys!!
Atmosphere: 1
Food: 3
Service: 1
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