Jimmy John's
3870 52nd St SE, Kentwood
(616) 554-2052
Recent Reviews
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Ah so refreshing to encounter pleasant employees in an establishment these days.
Atmosphere: 5
Food: 5
Service: 5
It was fresh and delicious, will get double meat next time..
Atmosphere: 4
Food: 5
Service: 5
Freaky slow
Slowest Jimmy John’s I’ve ever ordered from. TLDR; over 1 hour since I ordered & still no food.
I’ve ordered a handful of times over the last few months & it’s been terrible every time. It has been a while, so I ordered again thinking maybe things have improved. Currently 1 hour and counting since I placed an order for delivery. I called 35min in & was told “it’s leaving here in a minute.” 10 minutes later the app showed “out for delivery” And when you order on the app, it always says “this location may be experiencing delays due to weather.” There’s no bad weather. Over an hour after I ordered today, I got a text saying Uber will be delivering my food. Estimated arrival? 1.5 hours after placing the order. 1hr 15min in: Uber canceled my delivery& the store says it’ll be another 10-20 minutes. It’s a Monday evening, so time of day/week is unlikely to be a factor here. Corporate needs to step in and address this. It’s incredibly off brand and the opposite of “freaky fast.” What a joke.
Atmosphere: 1
Food: 4
Service: 1
This jimmy John’s is consistently slow. Every time we have ordered delivery (5 times now) it has taken over an hour to get delivered. We have had to call every time because even 30 minutes after placing the order the status is still “received” then magically it’s changed to out for delivery right after the call. A 7 minute drive often takes 30+ minutes once it’s marked out for delivery as well. There have been different reason every time we call. It would be great if the app/website would let us choose the other store in the area.
Atmosphere: 1
Food: 3
Service: 1
This is by far the slowest Jimmy John's I have been to. I have been here multiple times, and they have been very slow, plus they got my order right on the receipt, yet still made wrong. Recently I was overcharged by more than $7 also.
Food: 1
Service: 1
This is the only Jimmy johns I have ever had an issue with. And it's continues with this location. Faster to just order a pizza
Atmosphere: 4
Food: 5
Service: 1
They were busy, but they were still FAST!
Atmosphere: 4
Food: 5
Service: 5
Huge shout out to the lunch crew today! They are rocking out! So fast and courteous! They had both rails full of tickets and did such an amazing job of what they do! ???
Atmosphere: 5
Food: 5
Service: 5
Fast and delicious
Restaurantji Recommends
I have visited many times and have never had an issue. Good food, good service.
Atmosphere: 4
Food: 5
Service: 5
Left me with no lunch at work. I ordered at 1030am delivery was supposed to be between 1130 and 1145 it was after 12 I had to cancel and go hungry I only get 30 mins for lunch
There is no reason I should have to wait 2 hours for my food when the store is a mile and a half away.
Order sandwiches for a specific drop off time 2 hours in advance. Get them 30 minutes late. Call the place just to get jerked around by the front counter. Unreal..
Seems like quality at this location is slipping downhill. The last few orders they sent rubbery gross pickles. The most recent order, the pickle and the lettuce were gross.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: 16 Club Lulu
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