It's takes alot to leave a review. But id def like to bring managements awareness to how rude the elderly lady who works nights in drive thru are. I pray she isn't a manager in there making those young peoples lives hell. Its not an isolated event after the last interaction I came back a week later same experience and I vocalized at the next window how rude she is. To top it off my food tasted like it had been cooked this morning and it is 10 pm . Yall are located near tons of factories and distribution centers with hundred of employees youd think youd want to keep customers coming back
Food: 1
Service: 1
Garret Butler
Apparently asking for extra pickles now mean 1 singular pickle on my cheeseburgers. And instead of adding extra ketchup like I asked to they just threw packets in our bag. Our large fries were not even filled up all the way. Plus they have terrible management
Atmosphere: 1
Food: 1
Service: 1
Kent Cho
Shan and her crew was amazing!! This the Asian guy who pretended not to speak English and y’all still treated me great!! Keep up the amazing work I was in the food industry for over 30yrs nice to see people still give amazing service!!
Atmosphere: 5
Food: 5
Service: 5
Jordan Morris
Shemia Durham she was good with taking orders and made sure to look nice and smile when serving me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
holly gallapoo
The employees here are always so professional and nice even when understaffed and over worked. The food is always good. I will driver further to this location instead of going the 28th street location.
Atmosphere: 5
Food: 5
Service: 5
Melissa B
Always so slow, our food has frequently been wrong as well. This is the worst location in the area.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Mcdouble
Lucas Wanrooy
Pickup order was fast and i got hot fries. Worker was super friendly, wish i remembered his name.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: French Fries
Jason Deible
Did curbside. Fast and the guy whom brought the food was nice.
Atmosphere: 5
Food: 5
Service: 5
Alex Markules
You never expect McDonald to be great, but this one was absolutely terrible. Took about 25 minutes to get my order, and I had to listen to the store’s managers yell at each other in the lobby while I waited. When I finally got my order it was wrong, had cheese on the sandwich even though I clarified multiple times I needed it without cheese. They remade it, but it was wrong again. Third time they got it right, only took about 40 minutes all together
Atmosphere: 1
Food: 2
Service: 1
Kraig Warner
This McDonald's gets your order wrong literally every single time. I think this might be the worst McDonald's in Michigan.
If you come here make sure to check your bag before you drive off.
This McDonald has horrible customer service. Never have I been to a business where employees are yelling at customers for trying to pick up an order. And on New years Day. What is wrong with people. This would be a 0 star experience.
Atmosphere: 1
Service: 1
Jay
Worst customer service in the Grand Rapids area….
Atmosphere: 1
Food: 1
Service: 1
Robert Zoerman
Had to wait 30 minutes for cold food.
Atmosphere: 1
Food: 1
Service: 1
Lily Colegrove
Lost the order. We have proof it was payed for, had the order number and everything. They lost the order wouldn't give a refund or remake it. Was ignored for 10 minutes. Place is disgusting. Do not go here.
It's takes alot to leave a review. But id def like to bring managements awareness to how rude the elderly lady who works nights in drive thru are. I pray she isn't a manager in there making those young peoples lives hell. Its not an isolated event after the last interaction I came back a week later same experience and I vocalized at the next window how rude she is. To top it off my food tasted like it had been cooked this morning and it is 10 pm . Yall are located near tons of factories and distribution centers with hundred of employees youd think youd want to keep customers coming back
Food: 1
Service: 1
Apparently asking for extra pickles now mean 1 singular pickle on my cheeseburgers. And instead of adding extra ketchup like I asked to they just threw packets in our bag. Our large fries were not even filled up all the way. Plus they have terrible management
Atmosphere: 1
Food: 1
Service: 1
Shan and her crew was amazing!! This the Asian guy who pretended not to speak English and y’all still treated me great!! Keep up the amazing work I was in the food industry for over 30yrs nice to see people still give amazing service!!
Atmosphere: 5
Food: 5
Service: 5
Shemia Durham she was good with taking orders and made sure to look nice and smile when serving me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
The employees here are always so professional and nice even when understaffed and over worked. The food is always good. I will driver further to this location instead of going the 28th street location.
Atmosphere: 5
Food: 5
Service: 5
Always so slow, our food has frequently been wrong as well. This is the worst location in the area.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Mcdouble
Pickup order was fast and i got hot fries. Worker was super friendly, wish i remembered his name.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: French Fries
Did curbside. Fast and the guy whom brought the food was nice.
Atmosphere: 5
Food: 5
Service: 5
You never expect McDonald to be great, but this one was absolutely terrible. Took about 25 minutes to get my order, and I had to listen to the store’s managers yell at each other in the lobby while I waited. When I finally got my order it was wrong, had cheese on the sandwich even though I clarified multiple times I needed it without cheese. They remade it, but it was wrong again. Third time they got it right, only took about 40 minutes all together
Atmosphere: 1
Food: 2
Service: 1
This McDonald's gets your order wrong literally every single time. I think this might be the worst McDonald's in Michigan.
If you come here make sure to check your bag before you drive off.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Disgusting location. Go to a different one
Atmosphere: 1
Food: 1
Service: 1
This McDonald has horrible customer service. Never have I been to a business where employees are yelling at customers for trying to pick up an order. And on New years Day. What is wrong with people. This would be a 0 star experience.
Atmosphere: 1
Service: 1
Worst customer service in the Grand Rapids area….
Atmosphere: 1
Food: 1
Service: 1
Had to wait 30 minutes for cold food.
Atmosphere: 1
Food: 1
Service: 1
Lost the order. We have proof it was payed for, had the order number and everything. They lost the order wouldn't give a refund or remake it. Was ignored for 10 minutes. Place is disgusting. Do not go here.
Atmosphere: 1
Food: 1
Service: 1
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