Pizza Hut
3128 28th St SE Ste 1, Kentwood
(616) 942-9944
Recent Reviews
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Just terrible. If I could give zero I would. Pizza Hut corporate has become just abhorrent with customer interaction. As for this location no one answers the phone. I needed to just check on my order, get a confirmation about it. Because the app and website do not give out any information as to how your dodger is doing, or whether or not it’s actually set for delivery or not. For this location, I tried several times calling the number posted on the app, and on google. No answer. When I get transferred to the integrated receptionist program for the store, every routing goes to a busy signal. I miss Pizza Hut. They used to be so good. Just sad.
Service: 1
There was a long hair in our Bread Sticks container covering 3 Bread Sticks on top & going underneath some. There was all younger black kids working there except for you could hear a lady yelling from the back about food. The pizzas were decent but we wouldn't have eaten any of it except we had 1/2 of both pizzas already gone B4 we opened the Bread Sticks Box. Will Not go back to this location. No 1 of us had hair that long or even that color, my head shaved & parents are shorter & silver being in their mid & late 70's!
Parking: Sign not lit up on building. Very Very difficult to locate @ night since the businesses rt next to it are closed & have their parking lot lights off & everything in & around the stores on each side of pizza hut. Go to different location you'll thank yourself later @ some point. I'm sure you'll get a hair @ some time in your food from here
Wheelchair accessibility: Difficult
Atmosphere: 2
Food: 1
Service: 2
My order was made to order, on time and at the right temperature.
Atmosphere: 5
Food: 5
Service: 5
A small dining area but we were taken care of exceptionally well by Josiah and his team. Would highly recommend for service alone!
Atmosphere: 4
Food: 4
Service: 5
Great customer service
Food: 5
Service: 5
Recommended dishes: Breadsticks
Pizza Hut is Pizza Hut. They are famous for their pizza, especially their personal pan pizza, which was perfect for my seven-year-old. In reading the menu, there's pizza that comes in large, medium, and " individual." Weirdly, the "individual" one isn't pizza at all. It's more of a hard, crispy wrap with toppings inside and marinara sauce on the side. It wasn't my favorite. However, customer service was excellent. The woman behind the cashier was amazing. This location has a few booths for those who want to stay and eat.
Atmosphere: 2
Food: 2
Service: 4
New to the area, went into this location to order a meal for dinner. There were 3 customers sitting on a booth waiting for their order. I stood at the counter for 3 minutes right in front of an employee at 8:45 pm, who was at the register. African male with a benni cap on. He did not acknowledge me in any way shape or form. so I assumed he was too busy to acknowledge a customer for an order who has never been at this location. I heard 2 employees in the back laughing and having a good time. I would not recommend this location. If I was a mystery shoppers of pizza hut they would definitely fail on customer service. I couldn't say anything about the food as the employee never took my order. I will try back on 10.09.24 durning the evening to see if it was just the employee.
Well I came back and people sitting on booths waiting for awhile because there was nobody at the register for approximately 4 minutes and counting. Yeah bad service at this location. Pretty sad.
Atmosphere: 1
Food: 1
Service: 1
Sad, I have to change my post. Just spent a lot (and tipped 2 different drivers trying to get my food) on mediocre pizza that was so amazing my last order. I ordered pan style personal pizza and it was like hand tossed. Last time I patronize Pizza Hut. So Frustrating! Washing my hands.
Food: 1
Service: 3
Let's play a game of where are the toppings!?! I can count 10 mushrooms on this large pizza and where's the bacon!?! It's none on here!?! So disappointed!!! So once again I'm not happy!! I ordered pizza cooked not still doughy!!!
Atmosphere: 4
Food: 2
Service: 4
Would've been nice to recieve the Pepsi I paid for. Food was good though.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Just top tier service..my kids love Pizza Hut..and this a new location for us..they gave me a courtesy call for a pick up order which was appreciated and the pizza was still delicious when we got back to the hotel room.
Atmosphere: 5
Food: 5
Service: 5
Worst pizza hut in the area order a super supreme didn't get that I got a pizza that tasted like it gone bad spent 80 $ the peperoni one was ok but even the wings were old
Atmosphere: 2
Food: 1
Service: 1
Extremely amazing pizza gotta love my extra x3 mushroom on my side.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional Wings
Almost all the tables are messy and the service is ok but really slow the drink choice was only Pepsi products the sign was false advertisement and
Parking: Barely any parking lots
Kid-friendliness: A bit of cussing
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza, Cinnabon Mini Rolls, Supreme Pizza
Why is zero stars not an option. Super slow service, I waited an hour for one pizza that was actually quite terrible.
Atmosphere: 1
Service: 1
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