Subway
1920 44th St SE, Kentwood
(616) 281-3535
Recent Reviews
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Completely made wrong im a cook but I still treat my customers with respect when making the food. Double check the ticket!
Atmosphere: 1
Food: 1
Service: 1
I did not even get to order food. I went to the drive thru as I had sleeping little kiddos. I waited. One car came up behind me, I waited, now two cars, then three...still, no sound from the box. Nothing. So, I pull around to the window where someone is eating; she finally comes to the window.. are you still doing a drive thru at this location? She says, yes but they are on a lunch break. I say, okay; but you should put up a sign or something; you have people waiting in line. She says, still eating, well, okay, I'll just take your order. I said no, just tell the people who are waiting! She says, no, I'll take your order. I told her again, just tell people you are on break...don't make them wait. I left. Panera got my order today. Very disappointing.
Atmosphere: 1
Service: 1
Placed an app order and money was taken out of my account. I go there and they say my order is not in the system and refuse to correct the issue. Horrible attitude from the person behind the counter and filing a chargeback.
Insane how you guys get to keep money and refuse to correct the issue even when I have the order info. Enjoy the chargeback fee!
Atmosphere: 1
Food: 1
Service: 1
I just came up there through the drive-through and I asked for a spicy Italian and this is literally not my meal at all
Ordered via drive through, they only put half the meat on my sandwich
Food: 1
So we went in and stood there for a few minutes. We are 7 people and they just looked at us while we were deciding and when we went to order they decided to say oh sorry we are only accepting cash. That was after the two workers whispered back and forth to each other. I'm not sure if it was true but they could have told us before we wasted time deciding what we wanted to eat.
Atmosphere: 2
Food: 1
Service: 1
Completely unacceptable that you can't have a card reader fixed in time for customers to come through.
Atmosphere: 1
Food: 1
Service: 1
It's really hit or miss depending on who makes the sub. They have a high turnover rate it's rarely the same person twice. I have got about 2 dozen subs from here in the last 18 months. I've had absolutely spectacular subs from here. I've also had Subs that I paid for extra meat and extra cheese and not get it. I let them know I still didn't get compensated for it. Most of the time it's good..... sometimes it's awful... I've had the staff straight up ignore me and continued just making other sandwiches even though I'm standing there for a pickup order and continue to make sandwiches for the next person and the next person so adjust your expectations
Atmosphere: 4
Food: 5
Service: 2
I love this the and atmosphere.. Perfect
No tomatoes,no onions,bread hard not a good look
Restaurantji Recommends
Need better help or employees and train them right. My sandwich had the wrong bread, it was squished almost like they squeezed it before then packaged it and it wasn't toasted, not cut in half, and very distasteful. Not okay TO pay double what we used to for the same items and then to have them come completely messed up. It's always this location too. Do better smh
Been here a few times now and they have one person working and they were very busy each time the employee did a great job calmly and patiently making all those sandwiches correctly with no help. I would not have handled it as well so the management is questionable but great employees
Had the best service this morning.
Lobby Hours 8am to 8pm
Drivethru hours 8am to 9pm
Atmosphere: 5
Food: 5
Service: 5
Made the sub well. They were having fun when I walked in lol its cool spot
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cookies
Great subway location, clean and friendly staff. Sub looked great and tasted great
Parking: Located in a gas station. Plenty of parking
Kid-friendliness: There is a dine in area. Clean too
Wheelchair accessibility: No problems or hills for a wheelchair or disability.
Atmosphere: 5
Food: 5
Service: 5
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