The Cheesecake Factory

3195 28th St SE Suite B-121, Kentwood
(616) 956-6580

Recent Reviews

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None Ya Business

Waited 15 min. Not even a drink. Had to leave if you can't afford enough waitstaff I don't have time.

Dana

Cheesecake was great! The pretzel bites were okay and I did not like the texture of the cheese sauce but other than that the atmosphere and server were great

Atmosphere: 5

Food: 4

Service: 5

Jeremy Perez

The burgers are sooo good. The cheese cake. Man oh man are they delightful.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Cheesecakes

Alyssa Gorlitz

Our family ate at The Cheesecake Factory tonight and had an all around wonderful experience! Eric was our server and was so pleasant, accommodating and just fantastic! It is not often these days that you have excellent, top notch service but Eric was all of the above. The food was great, appetizers, entrees and of course the Cheesecake! We were celebrating a special birthday and Eric went the extra mile to make it perfect!?? Thank you Eric!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Egg Rolls, Crispy Brussels Sprouts, Cheesecakes

Donald Coleman

Had a great time and the food was delicious
Best services

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheesecakes

Jo-C Coleman

Just as I remember it. Great drinks, and delicious food. But the cheesecake slices got smaller. That used to be the whole excitement of going. To get amazed at the size of the slice you were about to devour.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Egg Rolls, Cheesecakes

Steve Dykstra

Amazing food and great service by Jihad! Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

David

I always to try a Cheesecake Factory... well because of The Big Bang Theory. The prices were a bit more than I'd typically pay. I was disappointed with the fish & chips. Smelled kinda fishy. I can't really judge a restaurant based on one visit, however. But I am willing to try it again but get maybe a burger or something else.

Atmosphere: 5

Food: 3

Service: 5

For real

Everything about this place is wonderful. You can go see a movie, then go shopping, followed by dinner, all within walking distance. It can get busy on weekends. The food is excellent, and oh yeah, can't forget about the cheesecake ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Cheesecakes

Andrew Jordan

My Fiancé went on a bachelorette party here. They had a reservation set for 5pm on a Saturday. They arrived there and were told to wait just a few minutes for the table to be ready. Then watched as another group was walked to the table that was supposed to be theirs. The manager apologized and told them they’re at the top of the list. After waiting some time again, another group was brought to a newly opened table. My Fiancé at this point got irritated, rightfully so, and went up to the manager and pointed out that their table was taken again. The manager ripped into the hostess in front of everyone, but no accommodations were made for my fiancé and her friends. All they were told is wait another 10 minutes or so. All in all they had to wait a bit over an hour despite having a reservation. Management certainly over promised and overwhelmingly under delivered on what was supposed to be a special day. Again, no accommodations were made for the group of girls other than “I’m sorry, wait longer.” if you are planning a special event, this is not the place to go

Atmosphere: 1

Food: 1

Service: 1

Amy S.

UPDATE 11/7/24
Ate in and the experience and food was delicious. I guess I can recommend eating in over takeout. Lol. I can't remember our server's name, but the receipt said Marr G. Anyway, he was amazing. An asset to the Cheesecake Factory team for sure. He should probably be promoted to manager.

UPDATE 2/14/23
I dream of a day when Cheesecake Factory's fries are hot and crispy instead of room temperature and flaccid. ?

I have ordered takeout multiple times from here and am disappointed everytime. If you are getting takeout, expect your order to be wrong and expect to have to go back into the restaurant(sometimes multiple times) because your order isn't right. When you go inside to get you order corrected or get what was missing(even something as simple as butter for bread), expect the employees to act as if you are creating a huge inconvenience. Expecting them to do their job well is asking too much. The food itself is good when done correctly, but for price you pay, decent service to go with it would be great.

Atmosphere: 5

Food: 5

Service: 5

margaret lipps

Wonderful waitress

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Eggroll Sampler

Jamie Schimmel

Tried for the first time, "Finally." It wasn't as great as the hype, IMO. Super expensive, and my appetizer was good, but I won't be dreaming about it (eggroll sampler, and one type...the cheeseburger one was out, so they doubled up the tex mex). My favorite eggroll was the guacamole one. Had the salted caramel cheesecake. Of course, it was good, but not AMAZING. For $10 a slice...expected more... more caramel, something? There's a ton on the menu, so perhaps it was just what i chose. One of the people in my group had a raspberry cheesecake that looked wonderful. I was just hoping to be wowed. If my friends wanted to meet there again, I would join, just not going out of my way to eat there. Our server was top-notch! That's a huge plus!

Atmosphere: 5

Food: 3

Service: 5

Sean

I always eat the Shepard's Pie from Cheesecake factory all over the USA. This was the first place that arrived to give me asian stir fry meat and sauce under the Shepard's Pie potatoes and veggies. I would have given less stars expect the waitress took the meal back without complaints.

Atmosphere: 4

Food: 2

Service: 4

Recommended dishes: Cheesecakes, Shepherd's Pie

Angela Bays

The street corn was salty. The 4 cheese pasta was bland, and the added chicken tasted like it was boiled with no seasoning.The pasta was cooked properly. The amount of cream cheese used in the cheese cake is questionable. We asked to be seated outside, and we're told they we not seating in that area. However, when we left, there were other patrons seated in that area. The interior was not full. Overall, it was a disappointing experience.

Atmosphere: 1

Food: 1

Service: 5

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