Arby's
622 N Homer St, Lansing
(517) 203-3009
Recent Reviews
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Very Nice Service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef and Cheddar Classic, Sandwich
Best Arby's ever, 11/10
Thank you and I love you
Atmosphere: 5
Food: 5
Service: 5
The food was fast and tasty, no complaints there :). Angela was the person who took our order and got us our food and she was absolutely amazing, it's so nice seeing people in the service industry who actually seem happy and kind. Angela, you rock :
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Curly Fries
Be careful using the online ordering feature with this location or maybe it was truly just those workers at the counter, who knows?
My wife offered to pick up my in app online order and the staff were so rude to her and almost didn’t let her pick up the food. I sent her screenshots of the order and they told her that my name wasn’t in the screenshot. So I went to go screenshot where my name is, easy simple problem fixed right? Wrong. My name is nowhere in the meal confirmation. I screen recorded the whole page so they could see. It was a no. She told them my name anyway without being prompted and it matched of course but still put up a fight. I’m not sure what more we could’ve done to prove it’s our order.
Atmosphere: 1
Food: 2
Service: 1
Went through the drive thru today and only took 3 minutes. Got the hottest curly fries with a warning that they were hot. Could not resist... they were hot. Great staff and service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Can not read time and very lazy and rude never been more disrespected and disappointed in my 40 years alive will be boycotting.
Slow,, I mean granny gear slow!
Drive through. Only 2 cars ahead of me and I was there for 30 minutes.
Should have left (one did),
Food: 4
Service: 2
I really like Arby’s on occasion, but I can’t remember the last time that I actually received a correct order. And the employee taking my order, who unfortunately did not speak all that clearly, got after me for failing to respond to her question. I had no idea what she had said to me.
Food was good, older gentlemen behind counter was grumpy
I would not go here! The employees are unprofessional, and have bad customer service. Two of there employees did not even wear gloves when handling my food. And I saw one of them open my burger I ordered. With her bare hands, and stick it back in the bag before handing it to me. After I saw her touch her face multiple times. I didn’t even wanna eat it after seeing all this. This is upsetting to think you will go here, and get food, and pay for it just to throw it out. Because you see employees breaking heath department policy, and not taking their Job serious enough. And then touch their faces, and other areas of the environment, and them selfs. Then touch your food without gloves…. Expecting you would wanna eat it after.
After today. I’ll definitely contact there corporate office, and report this location, and there staff to the health department.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Love their current deal on the crispy chicken sandwich deal right now 2 for $6. They are HOT and FRESH along with all the toppings.
Parking: Free easy parking right next to the building plenty of space.
Kid-friendliness: Plenty of room for kids and highchairs available.
Wheelchair accessibility: Wheelchair accessible right next to the building side door.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Beef and Cheddar Classic, Original Roast Beef with Arby and Horsey Sauce, Roast Beef Sandwich, Roast Beef, Sandwich, Reese's Cookie, Crispy Chicken Sandwich Only, Reuben, Beef 'N Cheddar
Better than the last couple of Arby's I've had.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Roast Beef, Sliders
just a bit expensive no value bag or cheap items
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Cakes, Roast Beef Sandwich, Roast Beef, Sandwich
I waited in the drive thru for 12 minutes, I would have left but there was 2 cars ahead of me and 1 car behind me. 9 minutes was just waiting to order. At the window I didn't receive an apology for the wait, no simple explanation or compensation. The girl was polite enough though. When I got to hotel my order was incorrect. When I called and spoke to you a general manager he kept passing the book saying they are not allowed to pull cars forward they only have four staff that are working the girl was in training. He just kept passing the buck.
Atmosphere: 3
Food: 5
Service: 1
I door dashed Arby's and bit into what I can only describe as plastic I don't blame Doordash I blame Arby's talk about a choking hazard, clearly Arby's feels their take out customers don't matter
Food: 1
Service: 1
Recommended dishes: Roast Beef
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