I understand that closing is not a fun experience. I try to not leave negative reviews but I did not have a good experience here. I waited with my partner to be helped. After 8 minutes of waiting, without being acknowledged, the employee prepping food called another employee up front to take our order. Nothing was said to either of us. The person who came to the counter didn't say anything to us. We were about to order the food that was on display and the employee prepping the food threw it in the trash as I pointed to it. I was confused what was available to be ordered so I asked the cashier and she was confused and the man prepping said something under his breath that I didn't understand, so I just left. I was patient in waiting and tried to be polite because I know working in food can suck. I just don't understand what my partner and I did wrong to be treated that way.
Service: 1
william ham
Alaija took my order one large pretzel bite and a”2 large diet cokes. The reply was we don’t have large available then charges me for 2 snails 1 Diet Coke and add 15% for herself when I hit zero. Watch out for this scam.
Atmosphere: 1
Food: 3
Service: 1
Md Mohsin Hossain
Just have the lemonade strawberry. The guy took order was good but the lady was awful. I am calm and non violent person. Try always avoid any kind of clash. After I paid I told pls very little ice(not more than 2 cubes). She indicate me here I already made it. I saw there lots of ice. She literally forced me to take it. To the owner of the business , Take care of your business. It is Not good for your business. Btw I am one who has business in this mall.
Atmosphere: 3
Food: 2
Service: 1
S Funches
Old pretzels all the time, mediocre service and the long time personnel is rude and just a little mean. I asked if they gave discounts close to the closing time since their pretzels tend to not be fresh later in the day she said No and I could barely hear since she continued to work without looking up but was even ruder when I asked her what she’d said! So I guess they’d rather throw away food then sell it cheaper! Mainly I asked because every other time I get a pretzel it’s dry and old. Welp I will not be spending my money anywhere she works! She’s been there a long time too!
Atmosphere: 1
Food: 1
Service: 1
Max Mullen
So went here with my gf and we went up to the store because yk we wanted a pretzel the workers were on there phone when arriving (possibly due to no customers at time) but we order and there card machines wouldn’t work (had 37.83 on it Meal was 14.52 for 2 pretzel and 2 drinks) and we had to go elsewhere but yeah normally it good tho.
Atmosphere: 3
Food: 4
Service: 4
Josh Smith
Pretzels are good but seem to cost more than Meridian Mall location.
Atmosphere: 4
Food: 4
Service: 4
D Rasmussen
Stopped by to get pretzels for the family after the kids went to see Santa. Tried to get a bucket of pretzels for us (7 people) and was informed they would not sell me a bucket of pretzels even though they had plenty sitting there and I would have to wait at least 40 minutes to get them. I asked how many cups were in a bucket. I was told 5. There was more than 5 sitting there and others being made. But they wouldn’t sell them. So apparently the profit on the cups takes precedence over customer service. Been coming here for years but not any more if this is the case.
Service: 1
noe flores
Good service
Drew Cramton
lady who took my orders was super nice and the worker who completed my shirt was super cute 10/10 experience
Didn't listen to a simple order or nuggets and cheese, charged me then had to RECHARGE me because he forgot too add cheese. He was aslo very rude the entire experience
Joe Mascari
Amazing service….always love coming here! New fav spot in EL
charlene lamothe
Food great
M H
Stopped yesterday afternoon for the first time. The server was very rude, and the pretzels were old tasting. I don't like writing bad reviews, but I think the manager or owner should know that bad customer service loses business. Our first and last time ordering here. We definitely won't be back.
Celia Dobbs
I asked for no salt pretzel bites which I’ve had done before because I can’t have the salt they use and the girl at the register said she doesn’t know what that is and they don’t make it….. maybe don’t put salt? she was super rude about it and had no care.
I understand that closing is not a fun experience. I try to not leave negative reviews but I did not have a good experience here. I waited with my partner to be helped. After 8 minutes of waiting, without being acknowledged, the employee prepping food called another employee up front to take our order. Nothing was said to either of us. The person who came to the counter didn't say anything to us. We were about to order the food that was on display and the employee prepping the food threw it in the trash as I pointed to it. I was confused what was available to be ordered so I asked the cashier and she was confused and the man prepping said something under his breath that I didn't understand, so I just left. I was patient in waiting and tried to be polite because I know working in food can suck. I just don't understand what my partner and I did wrong to be treated that way.
Service: 1
Alaija took my order one large pretzel bite and a”2 large diet cokes. The reply was we don’t have large available then charges me for 2 snails 1 Diet Coke and add 15% for herself when I hit zero. Watch out for this scam.
Atmosphere: 1
Food: 3
Service: 1
Just have the lemonade strawberry. The guy took order was good but the lady was awful. I am calm and non violent person. Try always avoid any kind of clash. After I paid I told pls very little ice(not more than 2 cubes).
She indicate me here I already made it. I saw there lots of ice. She literally forced me to take it.
To the owner of the business ,
Take care of your business. It is Not good for your business. Btw I am one who has business in this mall.
Atmosphere: 3
Food: 2
Service: 1
Old pretzels all the time, mediocre service and the long time personnel is rude and just a little mean. I asked if they gave discounts close to the closing time since their pretzels tend to not be fresh later in the day she said No and I could barely hear since she continued to work without looking up but was even ruder when I asked her what she’d said! So I guess they’d rather throw away food then sell it cheaper! Mainly I asked because every other time I get a pretzel it’s dry and old. Welp I will not be spending my money anywhere she works! She’s been there a long time too!
Atmosphere: 1
Food: 1
Service: 1
So went here with my gf and we went up to the store because yk we wanted a pretzel the workers were on there phone when arriving (possibly due to no customers at time) but we order and there card machines wouldn’t work (had 37.83 on it Meal was 14.52 for 2 pretzel and 2 drinks) and we had to go elsewhere but yeah normally it good tho.
Atmosphere: 3
Food: 4
Service: 4
Pretzels are good but seem to cost more than Meridian Mall location.
Atmosphere: 4
Food: 4
Service: 4
Stopped by to get pretzels for the family after the kids went to see Santa. Tried to get a bucket of pretzels for us (7 people) and was informed they would not sell me a bucket of pretzels even though they had plenty sitting there and I would have to wait at least 40 minutes to get them. I asked how many cups were in a bucket. I was told 5. There was more than 5 sitting there and others being made. But they wouldn’t sell them. So apparently the profit on the cups takes precedence over customer service. Been coming here for years but not any more if this is the case.
Service: 1
Good service
lady who took my orders was super nice and the worker who completed my shirt was super cute 10/10 experience
Staff is very rude and I will not be coming back.
Restaurantji Recommends
Didn't listen to a simple order or nuggets and cheese, charged me then had to RECHARGE me because he forgot too add cheese. He was aslo very rude the entire experience
Amazing service….always love coming here! New fav spot in EL
Food great
Stopped yesterday afternoon for the first time. The server was very rude, and the pretzels were old tasting. I don't like writing bad reviews, but I think the manager or owner should know that bad customer service loses business. Our first and last time ordering here. We definitely won't be back.
I asked for no salt pretzel bites which I’ve had done before because I can’t have the salt they use and the girl at the register said she doesn’t know what that is and they don’t make it….. maybe don’t put salt? she was super rude about it and had no care.
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