Old pretzels all the time, mediocre service and the long time personnel is rude and just a little mean. I asked if they gave discounts close to the closing time since their pretzels tend to not be fresh later in the day she said No and I could barely hear since she continued to work without looking up but was even ruder when I asked her what she’d said! So I guess they’d rather throw away food then sell it cheaper! Mainly I asked because every other time I get a pretzel it’s dry and old. Welp I will not be spending my money anywhere she works! She’s been there a long time too!
Atmosphere: 1
Food: 1
Service: 1
Max Mullen
So went here with my gf and we went up to the store because yk we wanted a pretzel the workers were on there phone when arriving (possibly due to no customers at time) but we order and there card machines wouldn’t work (had 37.83 on it Meal was 14.52 for 2 pretzel and 2 drinks) and we had to go elsewhere but yeah normally it good tho.
Atmosphere: 3
Food: 4
Service: 4
Josh Smith
Pretzels are good but seem to cost more than Meridian Mall location.
Atmosphere: 4
Food: 4
Service: 4
D Rasmussen
Stopped by to get pretzels for the family after the kids went to see Santa. Tried to get a bucket of pretzels for us (7 people) and was informed they would not sell me a bucket of pretzels even though they had plenty sitting there and I would have to wait at least 40 minutes to get them. I asked how many cups were in a bucket. I was told 5. There was more than 5 sitting there and others being made. But they wouldn’t sell them. So apparently the profit on the cups takes precedence over customer service. Been coming here for years but not any more if this is the case.
Service: 1
Drew Cramton
lady who took my orders was super nice and the worker who completed my shirt was super cute 10/10 experience
Erica Leigh
Staff is very rude and I will not be coming back.
Ashley Collier
Didn't listen to a simple order or nuggets and cheese, charged me then had to RECHARGE me because he forgot too add cheese. He was aslo very rude the entire experience
Joe Mascari
Amazing service….always love coming here! New fav spot in EL
charlene lamothe
Food great
M H
Stopped yesterday afternoon for the first time. The server was very rude, and the pretzels were old tasting. I don't like writing bad reviews, but I think the manager or owner should know that bad customer service loses business. Our first and last time ordering here. We definitely won't be back.
I asked for no salt pretzel bites which I’ve had done before because I can’t have the salt they use and the girl at the register said she doesn’t know what that is and they don’t make it….. maybe don’t put salt? she was super rude about it and had no care.
Douglas W.
My daughter loves this place so we stopped for some pretzel bites and the staff were stunningly rude. We shoulda walked away but, we didn't. Never go back. Other locations don't have this "issue".
Faye W.
they were so mean to me. i genuinely had my feelings hurt by the employees and i've never left a bad review anywhere and i always try to look at the best in people but i couldn't look past the way they treated me. go anywhere but here
Adam Potter
Poor service, when they didn't have what I wanted (Big cup of Pretzel Bites) they didn't listen to what I'd amended my order to (Regular Soft Pretzel) and instead just gave me a smaller size of the original item that I'd decided I didnt want. Staff spent more time chatting with each other than paying attention to their customers.
Norm B
It was my first time having it and it was good but I never had it before so I thought why not and it was good
Old pretzels all the time, mediocre service and the long time personnel is rude and just a little mean. I asked if they gave discounts close to the closing time since their pretzels tend to not be fresh later in the day she said No and I could barely hear since she continued to work without looking up but was even ruder when I asked her what she’d said! So I guess they’d rather throw away food then sell it cheaper! Mainly I asked because every other time I get a pretzel it’s dry and old. Welp I will not be spending my money anywhere she works! She’s been there a long time too!
Atmosphere: 1
Food: 1
Service: 1
So went here with my gf and we went up to the store because yk we wanted a pretzel the workers were on there phone when arriving (possibly due to no customers at time) but we order and there card machines wouldn’t work (had 37.83 on it Meal was 14.52 for 2 pretzel and 2 drinks) and we had to go elsewhere but yeah normally it good tho.
Atmosphere: 3
Food: 4
Service: 4
Pretzels are good but seem to cost more than Meridian Mall location.
Atmosphere: 4
Food: 4
Service: 4
Stopped by to get pretzels for the family after the kids went to see Santa. Tried to get a bucket of pretzels for us (7 people) and was informed they would not sell me a bucket of pretzels even though they had plenty sitting there and I would have to wait at least 40 minutes to get them. I asked how many cups were in a bucket. I was told 5. There was more than 5 sitting there and others being made. But they wouldn’t sell them. So apparently the profit on the cups takes precedence over customer service. Been coming here for years but not any more if this is the case.
Service: 1
lady who took my orders was super nice and the worker who completed my shirt was super cute 10/10 experience
Staff is very rude and I will not be coming back.
Didn't listen to a simple order or nuggets and cheese, charged me then had to RECHARGE me because he forgot too add cheese. He was aslo very rude the entire experience
Amazing service….always love coming here! New fav spot in EL
Food great
Stopped yesterday afternoon for the first time. The server was very rude, and the pretzels were old tasting. I don't like writing bad reviews, but I think the manager or owner should know that bad customer service loses business. Our first and last time ordering here. We definitely won't be back.
Restaurantji Recommends
I asked for no salt pretzel bites which I’ve had done before because I can’t have the salt they use and the girl at the register said she doesn’t know what that is and they don’t make it….. maybe don’t put salt? she was super rude about it and had no care.
My daughter loves this place so we stopped for some pretzel bites and the staff were stunningly rude. We shoulda walked away but, we didn't. Never go back. Other locations don't have this "issue".
they were so mean to me. i genuinely had my feelings hurt by the employees and i've never left a bad review anywhere and i always try to look at the best in people but i couldn't look past the way they treated me. go anywhere but here
Poor service, when they didn't have what I wanted (Big cup of Pretzel Bites) they didn't listen to what I'd amended my order to (Regular Soft Pretzel) and instead just gave me a smaller size of the original item that I'd decided I didnt want. Staff spent more time chatting with each other than paying attention to their customers.
It was my first time having it and it was good but I never had it before so I thought why not and it was good