Love there drinks and service in amazing. Been drinking here scents beaners branded name started
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Frozen Latte, Caramel Marvel
AJ Courtier
I'm not one to make bad reviews and I believe in giving second chances, especially in customer service. This place however has gotten 3rd, 5th, even 10th chances with me because it's the closest and only convenient location since the one in town Grand Ledge closed. I stopped getting food here long ago because it was wrong 90% of the time but yet I was getting charged for items that would be missing. This establishment is way too expensive for anything extra to be charged and not receive in your order. Multiple times they'll get the right drink made but in a iced instead of frozen or hot. One time they did do something nice and try to give my girlfriend and I the wrong drink for free ontop of our correct order. When we said that we have ours the lady gave alot of attitude saying that, "it was on the order, so it's yours..." like she was annoyed that we were the ones who are responsible for it being in her way. I'm done... I will not step foot in there again and I would rather drive all the way across Lansing than to be overcharged for another disappointment again.
Atmosphere: 2
Food: 1
Service: 1
Kat L
Best one in lansing imo
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Latte
Ashley Jimenez
Ordered 2 bagels. Mixed up the bragels and didn't add extra cream cheese as ordered... were not busy and workers were standing around talking.
Atmosphere: 3
Food: 2
Service: 2
Gail Giddings
I got an iced matcha tea. The tea was good, but at $6.+, it was a bit pricey, in my opinion. It was a nice treat, though. 😋 I'm sure it won't be my last.
Food: 4
Service: 4
Add one
Hate how they ask for a tip?
hatsofftoyoufella
They burnt my grandmas bagle and forgot at least one ingredient on all the food. I went there today and yesterday. They got my orders wrong both times. At least the food wasnt burnt today. The woman at the drovethrough asled for a tip then proceeded to hand me all my food individually without a bag and unlabeled.
Atmosphere: 3
Food: 1
Service: 1
KeniJo Buchin
The people that work at this Biggby are super nice!
Atmosphere: 5
Food: 5
Service: 5
carol lebold
Not bad. Nice local alternative to a starbucks. Coffee decent. Service excellent.
Atmosphere: 3
Food: 3
Service: 5
Mr Krud
I don’t think this was the same vibe they were giving off and Very sad. Very poor management doesn’t respect a paying customer & very rude about me getting the wrong change telling me ( your luck she’s at work) like I know what that mean. I wish big bys would do better bc this is one of my favorite places that I will not be coming back to
Love there drinks and service in amazing. Been drinking here scents beaners branded name started
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Frozen Latte, Caramel Marvel
I'm not one to make bad reviews and I believe in giving second chances, especially in customer service. This place however has gotten 3rd, 5th, even 10th chances with me because it's the closest and only convenient location since the one in town Grand Ledge closed.
I stopped getting food here long ago because it was wrong 90% of the time but yet I was getting charged for items that would be missing. This establishment is way too expensive for anything extra to be charged and not receive in your order.
Multiple times they'll get the right drink made but in a iced instead of frozen or hot. One time they did do something nice and try to give my girlfriend and I the wrong drink for free ontop of our correct order. When we said that we have ours the lady gave alot of attitude saying that, "it was on the order, so it's yours..." like she was annoyed that we were the ones who are responsible for it being in her way.
I'm done... I will not step foot in there again and I would rather drive all the way across Lansing than to be overcharged for another disappointment again.
Atmosphere: 2
Food: 1
Service: 1
Best one in lansing imo
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Latte
Ordered 2 bagels. Mixed up the bragels and didn't add extra cream cheese as ordered... were not busy and workers were standing around talking.
Atmosphere: 3
Food: 2
Service: 2
I got an iced matcha tea. The tea was good, but at $6.+, it was a bit pricey, in my opinion. It was a nice treat, though. 😋 I'm sure it won't be my last.
Food: 4
Service: 4
Hate how they ask for a tip?
They burnt my grandmas bagle and forgot at least one ingredient on all the food. I went there today and yesterday. They got my orders wrong both times. At least the food wasnt burnt today. The woman at the drovethrough asled for a tip then proceeded to hand me all my food individually without a bag and unlabeled.
Atmosphere: 3
Food: 1
Service: 1
The people that work at this Biggby are super nice!
Atmosphere: 5
Food: 5
Service: 5
Not bad. Nice local alternative to a starbucks. Coffee decent. Service excellent.
Atmosphere: 3
Food: 3
Service: 5
I don’t think this was the same vibe they were giving off and Very sad. Very poor management doesn’t respect a paying customer & very rude about me getting the wrong change telling me ( your luck she’s at work) like I know what that mean. I wish big bys would do better bc this is one of my favorite places that I will not be coming back to
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Great Coffee and bragles
Atmosphere: 5
Food: 5
Service: 5
Always fast and great service
Atmosphere: 5
Food: 5
Service: 5
Didn't go in , just used the drive thru .
Atmosphere: 3
Food: 4
Service: 4
Super friendly staff!!
Atmosphere: 5
Service: 5
Sweet coffee fast friendly service..
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Brew Crew
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